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What do I do if I have outstanding debt from last year and I cannot get access to the E&R Portal?
If you have outstanding debt froma previous academic year your access to the E&R Portal will be blocked.
You will need to speak to a member of the Student Finance Office to pay your outstanding debt before you will be given access to register through the E&R Portal.
Please phone 028 96 20 20 20
Please see below for details of how to make arrangements to discuss your tuition fees.
You can also email studentcreditcontrol@qub.ac.uk to discuss arrangements to pay your outstanding fees
- How do I make an appointment to discuss my tuition fees or issues I am having enrolling?
You can book a telephone appointment to discuss your tuition fees with a member of staff at
https://www.eventbrite.co.uk/e/student-finance-and-tuition-fee-queries-tickets-135964498475
You can also phone the Student Finance Office on 028 96 202020 to discuss your fee query with a member of staff.
- How do I pay my outstanding tuition fees from previous years?
To pay you outstanding tuition fees from a previous year please telephone 02896 202020
- How do I pay my current year tuition fees?
The University offers a number of payment options which are available here: http://qub.ac.uk/Study/Feesandfinance/pay-tuition-fees/
- How do I get a receipt for tuition fee payment?
Receipts will be provided in the following ways depending on the methods by which you pay your tuition fees:
- Online via the E&R Portal (WorldPay) - A confirmation of payment will be sent to you directly from WorldPay. The University does not issue a further receipt.
- Online via your Qsis Account (WorldPay) - A confirmation of payment will be sent to you directly from WorldPay. The University does not issue a further receipt
- By Online Bank Transfer via FlyWire – A confirmation of payment will be provided at the point of payment. A further email will be sent by Flywire confirming that the payment has been sent to Queen's University Belfast.
- By Bank Transfer directly to the University's bank account – Within 3 days of the money being received by the University a receipt will be sent to confirming that your payment has been received.
- By credit or debit card over the telephone - A confirmation of payment will be sent to you directly from WorldPay. The University does not issue a further receipt.
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Can I pay my tuition fees in instalments?
If you would like to pay your tuition fees in instalments you will be required to set up a Direct Debit agreement with the University. This can be set up by you, a parent, guardian, relative or friend but they must have a UK bank account.
Details of how to do this are available at
https://www.qub.ac.uk/Study/Feesandfinance/pay-tuition-fees/self-funded/ - Can I pay my tuition fees by online bank transfer?
Queen’s University Belfast has partnered with Flywire to provide a simple and cost-effective payment method. This payment method allows international and home students to pay in their local currency.
Flywire allows you to:
- Pay in over 150 currencies
- Save money on bank fees and exchange
- Pay from any country and any bank
- Pay by bank transfer, credit and debit card and e-wallet solutions including Alipay & Paypal
- Track your payment online 24/7
- Receive email and text updates regarding your payment status
- 24/7 dedicated multilingual customer support
Please see link below to make the online bank transfer
https://www.qub.ac.uk/Study/Feesandfinance/pay-tuition-fees/self-funded/
- How much are my tuition fees?
The University’s published tuition fees are available at https://www.qub.ac.uk/Study/Feesandfinance/ at the button - Tuition Fee Schedule 2020-21.
Tuition fees are also available for all courses at http://www.qub.ac.uk/courses/
- I am an international student and want to know how much of my fees to pay to receive an Early Bird Discount?
Award value
10% discount on gross fees - may be used in conjunction with other scholarships where eligible. See terms and conditions for further details.
About the Award
A 10% reduction is available to new international students beginning a full-time course in the academic year 2020-21 who hold an unconditional offer and pay 90% of gross tuition fees less scholarships awarded by the University by 15 September 2020.
Please see below for terms and conditions
Example calculation for an undergraduate student in the Faculty of Arts, Humanities and Social Science:
Gross fee £16,900
Scholarships £2,000
Fees Due £14,900
Early Bird Discount £1,690 (10% of Gross Fee)
Tuition Fee to pay to receive the Early Bird Discount £13,210
Example calculation for an undergraduate student in the Faculty of Engineering and Physical Sciences:
Gross fee £20,800
Scholarships £3,000
Fees Due £17,800
Early Bird Discount £2,080 (10% of Gross Fee)
Tuition Fee to pay to receive the Early Bird Discount £15,720
- How do I apply for Undergraduate Student loans funding?
Eligible NI, GB and EU students will be able to borrow the full cost of tuition from the Government, in the form of a tuition fee loan. The tuition fee loan is not currently means-tested and is available to all eligible students.
Students can apply online for a tuition fee loan, maintenance loan and grant at the following links:
If you are an undergraduate NI, GB or EU student, with a confirmed tuition fee loan from the Student Loans Company (SLC), which covers your full tuition fees, we will confirm this directly with the SLC.
Students from Scotland must submit their notification of tuition fee funding by email to studentfinance@qub.ac.uk
If you wish to be automatically assessed for the Queen’s Bursary please ensure that you agree to share your financial information from your student finance application with the University.
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How do I apply for Postgraduate Student loans funding?
Students normally resident in Northern Ireland can apply online for a tuition fee loan at Student Finance NI. Your tuition fee loan will be paid directly to the University on your behalf.
Students normally resident in Scotland can apply online for a tuition fee loan at Student Finance Scotland. Your tuition fee loan will be paid directly to the University on your behalf.
Students normally resident in England and Wales can apply online for a tuition fee loan at Students resident in England and Wales. Your tuition fee loan is paid directly to you. Therefore students funding their Masters with this loan, must pay a minimum 33% deposit payment at enrolment, followed by equal payments at the end of January and April. These dates are line with the loan instalment payment dates.
To sign up to this arrangement students should download and complete a Payment Plan application form and return this to studentfinance@qub.ac.uk
Students must sign up to a Payment Plan by 12 October 2020.
- My course is not recognised on my SLC application, how do I find this?
The SLC course code relating to your course which should be entered in your student loan application can be found at:
Undergraduate courses
Postgraduate courses.
- I’m a Postgraduate student, is there any funding available for my course?
Details of funding and scholarships are available at
https://www.qub.ac.uk/Study/PostgraduateStudy/FundingandScholarships/
- I’m an International student, are there any scholarships available?
Find out more about https://www.qub.ac.uk/International/International-students/
- My sponsor is paying my tuition fees, what do I do?
A sponsor letter will need to be provided at the beginning of each academic year, at enrolment and registration.
The sponsor letter can be uploaded in the E&R Portal during registration. Sponsor letters not uploaded in the E&R Portal can be emailed to sponsors@qub.ac.uk
An invoice will be issued to sponsors in early November 2020. Payment is due 30 days from the date of invoice. The tuition fee liability will revert to the student if fees remains outstanding after the due date.
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Can I pay my tuition fees by telephone?
Yes you can ring the Student Finance Telephone Payment line on 028 96 202020 to make a payment.
- What is the latest date by which I can pay my tuition fees?
When completing financial registration in the E&R Portal students are asked to either pay their tuition fees in full or sign up to pay their tuition fees by one of the other payment options offered by the University.
Please see https://www.qub.ac.uk/Study/Feesandfinance/pay-tuition-fees/ for these options.
For students whose course starts in Semester one:
By 1st November 2020, students who have not done one of the following:
- Paid their tuition fees in full, or
- Signed to pay their tuition fees by direct debit, or
- Have funding in place from the SLC/SAAS or other source, or
- Are sponsored and have submitted their sponsor letter either through the E&R Portal or to the Student Finance Office
Will receive an invoice requesting immediate payment of tuition fees. Tuition fees must be paid immediately following receipt of this request and no later than 30th November 2020.
- When will I receive an invoice for my tuition fees?
If you have not paid your tuition fees or confirmed funding or sponsorship details with the Student Finance Office, you will receive a statement on 1st November. Tuition fees are due immediately.
You can make arrangements to pay your tuition fees at:
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How do I made an appointment to see someone in the Student Finance Office?
You can book a telephone appointment to discuss your tuition fees with a member of staff at: http://go.qub.ac.uk/financeappt
You can book a face to face appointment to discuss your tuition fees with a member of staff at:
https://www.eventbrite.co.uk/e/student-finance-and-tuition-fee-queries-tickets-135964498475
You can also telephone with your query to 044 02896 202020.
- Who do I contact about my NHS Bursary?
Please see relevant contact details below:
https://www.nhsbsa.nhs.uk/nhs-bursary-students
To ensure we collect your tuition fees from the NHS please email a letter of confirming your eligibility to funding to studentfinance@qub.ac.uk
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I haven’t received my SLC maintenance loan who should I contact?
If you have applied for a maintenance loan and received confirmation of your funding, you should receive your maintenance loan into your bank account within 3-4 days of completing your registration.
If you do not receive it, please contact your funding authority to see if there has been a delay.
If they confirm that it has not been delayed please email reghelp@qub.ac.uk and include your student support reference number and student number so that we can look in to this for you.
- I am having trouble paying my fees, or have a fee query as my fees do not seem to be correct, who should I contact?
If you are experiencing difficulty in paying all or part of your tuition fees, you must contact the Student Finance Office as soon as possible at studentfinance@qub.ac.uk
You can check your Qsis account for details of your tuition fees at https://qsis.qub.ac.uk/
To discuss your tuition fee query please email the Student Finance Office with details at studentfinance@qub.ac.uk
To speak to someone in the Student Finance Office please phone 02896 202020
- How do I submit a request for a tuition fee waiver based on exceptional circumstances?
From time to time circumstances arise which are outside a student’s control and which may prevent them from performing to their full potential.
The Student Finance Framework sets out University policy on when exceptional circumstances meet the threshold for a tuition fee liability review. The Framework states in Section 5.6 that “to meet the threshold for an adjustment to tuition fee liability there must be clear evidence of a significant negative impact on the student’s ability to engage with their studies over the period of the semester and/or academic year”. Exceptional circumstances are circumstances that are exceptional or ‘unforeseen’ and are over and above the course of everyday experience. The Framework is available at Fees and Funding | Study | Queen's University Belfast (qub.ac.uk)
Where a student is experiencing exceptional circumstances which significantly impact their ability to engage with their studies they are required to inform their School, at the earliest opportunity.
To submit an application for a tuition fee liability review, as a result of exceptional circumstances, a student must submit in writing a request for a review to their School, accompanied by documentary evidence supporting their exceptional circumstances. The School will consider the evidence and determine whether they will support the request.
Following approval the School will submit the application for a review of a tuition fee liability based on exceptional circumstances to the Tuition Fee Liability Review Group, who will determine whether a tuition fee waiver is approved or not.
The following types of requests can only be considered by the Tuition Fee Liability Review Group:
- Retrospective permanent or temporary withdrawal or dropping modules
- Extensions with module re-enrolments
Please refer to the link below for examples of exceptional circumstances
Please note however to meet the threshold for an adjustment to a tuition fee liability there must be clear evidence of a significant negative impact on the student’s ability to engage with their studies over the period of the semester and/or academic year.
Financial problems are not deemed exceptional for the purposes of this review process. Short term illness may also not be considered to have a significant negative impact on the student’s ability to engage with their studies over the period of the semester and/or academic year.
- How do I apply for a tuition fee refund?
If you drop modules, take a leave of absence, withdraw from your programme or have overpaid for any reason, you may be entitled to a refund.
For information on how your tuition fees may change in these circumstances, please refer to Section 5 Withdrawals and Refunds, of the Student Finance Framework.
The Student Finance Framework is available at
https://www.qub.ac.uk/Study/Feesandfinance/
If you paid your tuition fees online
Please email your refund request to Student Finance Office at studentfinance@qub.ac.uk
The refund will be sent back to the original card from which the payment was made. It can take up to 1 week to receive the money into your card.If you paid your tuition fees by Flywire
Please email your refund request to Student Finance Office at studentfinance@qub.ac.uk
The refund will be sent back to the original source of payment and can take up to 1 week to be received.If you paid your tuition fees by bank transfer directly to the University’s bank account you will need to complete a BANK TRANSFER FORM and email the form and your request to Student Finance Office at studentfinance@qub.ac.uk
On receipt of your bank transfer form, please note it can take up to three weeks to receive the money into your bank account. - Will my tuition fees for 2020-21 be reduced if I do not come to campus for some or all of the year?
The University fully appreciates that the Covid-19 (coronavirus) pandemic is causing significant disruption to everyone. The safety and wellbeing of our staff and students is paramount.
Queen’s is fully committed to student-teacher interaction as a key part of our learning model. We are offering an authentic university experience through Connected Learning, which means that students will receive a blend of face-to-face teaching and virtual learning. Students will talk to their lecturers and fellow students regularly, undertake group work and receive the world-class teaching and guidance you would expect. Where it is not possible or optimal to deliver face-to-face teaching, our state-of-the-art digital technologies (such as ‘Canvas’) will provide a full, interactive learning platform. All student will continue to be given the facilities and opportunities to meet the learning outcomes of their programmes.
More details about our campus commitment can be found at the link below:
https://www.qub.ac.uk/our-campus-commitment/
Other facilities will continue to be offered including Library Services both in person and remote support through subject librarians and student support and development services. As such, the University is not anticipating fee refunds or reductions.
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What do I do if I am setting up a Direct Debit Instruction to pay my child's tuition fees?
The bank account holder must always complete the Direct Debit Instruction (DDI). Details of the Direct Debit Payment option are available at https://www.qub.ac.uk/Study/Feesandfinance/pay-tuition-fees/self-funded/
Online: If a parent is the account holder and is setting up the online Direct Debit Instruction (DDI), they must complete the Online DDI themselves.
Paper: If a parent is the account holder and is completing the Paper Direct Debit Instruction (DDI), please post the Paper DDI to Student Finance Office, Student Guidance Centre, Queen's University Belfast, Belfast BT7 1NN. Please enclose a scanned copy or a photograph of the account holder's ID which has details of their current address visible. This can be a driver's license or a utility bill. Please write the student number on the copy.
- What do I do if I cannot set up an Online Direct Debit Instruction?
When setting up your Online Direct Debit Instruction (DDI), your bank account number, sort code and address are checked against bank account validation software.
If you get a notification that you cannot set up the DDI, please complete and post a paper Direct Debit Instruction. This is available to download at:
https://www.qub.ac.uk/Study/Feesandfinance/pay-tuition-fees/self-funded/
- I have a query about setting up a Direct Debit?
Please email directdebit@qub.ac.uk with your query. You can also speak to an Adviser at the Student Finance Office on 02890972847 (Monday to Wednesday).
Student Financial Support
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What is the Student Support Fund? How do I get financial help?
Full details are available at
https://www.qub.ac.uk/Study/Feesandfinance/student-financial-support/
- How do I submit my supporting documentation?
Please submit all supporting documentation to email address supportfund@qub.ac.uk
All documentation should be submitted on ONE email only.
Applications will not be assessed until all documentation has been submitted in this way, so failure to do so will delay assessment of your application.
Following completion of your application you will be asked to submit supporting documentation based on the information you provided in your application. It is essential that you provide exactly what has been requested to allow your application to be assessed.
Examples of supporting documentation include:
- 3 month’s bank statements for ALL accounts held in your name (not in Excel format), including savings and travel accounts such as Revolut/Monzo
- Your Student Finance Notification letter which provides a breakdown of your tuition fee and maintenance loans/grants
- Tenancy Agreement/Mortgage statement
- Payslips for any paid employment or your most recent P60
- Approved Crèche/childminder invoice
- HMRC statement for tax credits
- Am I eligible for a second award?
Students may be eligible for a 2nd award if they have exceptional circumstances that have occurred since the 1st award was made. Documentary evidence must be provided to support this.
Exceptional circumstances include
- How can I track the progress of my application?
We update the Document Management page of your QSIS application when we are processing an application. If we require any further information, you will be notified by email and the Document Management page will reflect this.
There is often a 6 week turnaround for processing applications.
- What bank account details should I provide?
Awards can only be paid into a UK bank account.
Please note that we require your 8 digit account number and NOT your 16 digit card number.
Please also provide your sort code.
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I am suffering financial difficulties as a result of the coronavirus pandemic. What support is available from the University?
The University fully appreciates this is a challenging and anxious time for students and in some cases, this may be exacerbated by financial hardship as a result of the pandemic.
Therefore, the University is increasing its hardship funds to support students. This increase is coming from a combination of funds provided by donors and the University. We have also decided to use the money that the University saved as a result of industrial action in the form of withheld pay for this purpose. The funds will be aimed at students who are experiencing financial hardship caused by the exceptional circumstances as a result of COVID – 19.
All students are eligible to make an application to the hardship fund.
Increased Student Support Funds have also been made available from the Department for the Economy (DfE)
The University anticipates a large demand for awards from both funds and will work hard to process and pay applications on a timely basis. You can only apply to the fund using an online application, available by logging into your Qsis Student Account at https://qsis.qub.ac.uk/
For help completing the online application please click here
All supporting documentation requested during the online application process should be emailed to supportfund@qub.ac.uk.
- What is the Queen’s Bursary?
Full details are available at
https://www.qub.ac.uk/Study/Feesandfinance/student-financial-support/UniversityBursaries/
1st year students – Am I eligible for Queen’s Bursary?
1st year students household income has to be verified income. Please contact your Education Authority who can confirm what information is required to verify your income.
I should be eligible for Queen’s Bursary but haven’t received notification.
Please check with your Education Authority that “Consent to share” your information has been given.
How is the Queen’s Bursary paid?
Queen’s Bursary is paid directly into the bank account you have provided to Student Loans Company in February
How do I apply for Queen’s Bursary?
Please complete Section 11 of your Student Finance application form to be assessed for eligibility.
Need help with a fee query?
Email us
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Fees and Funding