The FAQs is included Information on the following topics:-
In line with Government guidelines on COVID-19, as you would expect Queen’s has introduced measures relating to social distancing across all areas of the campus to help stop the spread of the virus and to support your safety and that of everyone working on campus.
These measures will impact all students and staff, and in particular, for students living in Queen’s Accommodation starting in September 2020 some restrictions will remain in place until further notice. These include-
Government guidelines are changing on a regular basis and we expect to review the social distancing measures on campus at the start of Semester 2.
In line with the Campus Community Pledge:-
Repeatedly breaching University guidance could lead to the student or staff member being subject to disciplinary processes.
If you accept an offer for accommodation but find you are unable to travel, or decide to defer your studies for 12 months, we will cancel your accommodation booking; the deposit, if already paid, is fully refundable.
If you are a matriculated UG or PG student and find you are unable to travel in September but expect to come to campus at some stage in the future, we will either (depending on the availability of bedrooms):
If you arrive and start your course from September 2020 and then decide to withdraw or leave your accommodation contract for personal reasons, the normal terms for release from your contract will apply.
If you intend to arrive in September 2020 but your travel is delayed, as a result of COVID-19 restrictions or Visa issues, we will change the start date of your contract; you will only pay for accommodation from your arrival date.
With our accommodation guarantee you can apply for a place in Queen’s Accommodation, knowing that your deposit is fully refundable should you be unable to take up your place to study at Queen’s.
We do not ask for a deposit until you have been accepted onto an academic course and we have offered you a room.
If your course commencement date has changed to January 2021 and you intend to arrive then, you must contact us and we will make this change to the contract start and end dates.
The deposit will be transferred to the new contract starting date, unless you request it to be refunded and no longer wish to live in University accommodation.
Queen’s Accommodation remains open and students staying there will continue to be looked after and supported by University staff. At this time, new students are arriving daily for the 2020-21 academic year
Any students in University accommodation requiring additional support should email: email@example.com
We are not able to comment on individual cases, however, students arriving into the UK from countries which are not exempt, must stay in isolation for 14 days from their arrival.
Anyone who develops symptoms of coronavirus infection (COVID-19), however mild, should self-isolate for a period of 10 days; if symptoms persist, contact your GP or phone 119 for advice, or check the PHA website for the latest advice. In line with the latest guidance from the Public Health Agency, if you live in a flat with shared kitchens or bathrooms and a member of the flat is showing symptoms, then all members of the flat should remain indoors and isolate for 14 days.
If isolating, students should contact their accommodation reception by email or telephone, available 24 hours per day. Any medication or provisions/meals if you need them, will be brought to the door of the flat during core business hours (9.00am – 5.00pm), 7 days per week. Receipts will be retained and settlement can be made at the end of the isolation period. There will also be daily calls by phone to you from the Residential Life team.
If you have recently arrived from outside the UK from a country which is not exempt, you must self-isolate for 14 days. Support is provided by staff during this isolation period including, meals delivered if you require, a cleaning pack for use in your en suite or shared bathroom, a stationery pack, bedding towels and kitchen packs are also available.
Yes, if you are able to, collect them.
We are working closely with NHS services and the Public Health Agency, who are responsible for taking the lead in any public health issue of this nature. We are signposting staff and students to regular updates from PHA in regard to travel.
More info can be found on the Public Health Agency website.
Please contact Elms BT9 reception.
Staff will provide the top-up required for gas and phone with the code number. Electric will be topped up using the spare electric card and staff will add the credit in the electric hub room. The cost will be added to the students’ accounts.
We are not permitting guests in Queen’s Accommodation during Semester 1 in 2020- 21 and ask that all students rearrange their plans accordingly. You may feel there are exceptional circumstances which should be discussed with the Queen’s Accommodation team.
UK Government guidelines currently require those arriving from some international destinations to quarantine for 14 days. If this still applies when you arrive, you will be quarantined comfortably and looked after in Queen’s university accommodation in Belfast.
We’ve made every provision to keep you safe and well. For those students who are living in our accommodation for the year, your stay in quarantine will be free of charge.
Move in with the minimum of fuss, safely and securely. You'll be checked-in by a member of staff, your luggage will be hygienically wiped and delivered to your room.
Our reception is provided with safety screens and information in various languages to support social distancing. Touch points during check-in will be minimal. Hand sanitiser is available and should you need a face mask we will provide you with one. When you get your key fob, a member of staff will escort you to your room.
Even though you will need to do 14 days of quarantine, this is your room; we want it to be as safe and comfortable as possible. It has been hygienically cleaned prior to arrival, including all touch-points and surfaces, so you can get on with life as near-to-normal as possible.
We will keep you supplied with all the everyday things you'll need, like soap, sanitiser, bathroom cleaner, wipes, masks and gloves as well as bedding and towels in your bedroom. There's also stationery packs and an all-important memory stick with essential information. You will have 200MB WIFI and a personal 250MB cable internet connection service.
We will continue to clean high touch points in communal areas on a regular basis
It's important for you to have a balanced diet and you have an option to be provided with three meals per day at a charge of £210 for the quarantine period; the meals include a variety of main meals - all healthy and nutritious, meeting most dietary requirements. The meal deal consists of:-
Alternatively, you can order meals from local restaurants and have them delivered. If you prefer to cook, you can order online for groceries. Information on how to do both of these in Belfast will be provided by contacting the Residential Life Coordinators.
In the kitchen/common room on your floor, tea and coffee is available 24/7. Yes, these are social spaces; to keep you safe you will need to take turns and be aware if there is a maximum capacity of people who can use the kitchen at the same time.
You will need to clean after cooking and there is an anti-bacterial cleaning pack of materials provided in each kitchen for students to use.
It's also good to know the cold water tap in your kitchen is clean and safe to drink. As you'd expect, a cooker, microwave, fridge freezer, rice cooker and large screen TV are there, too.
Students will not be able to collect post from Reception, some students will be expecting letter post that will need to get in order to open a bank account, for example, BRP Card. These letters and any essential parcels will be delivered to you by staff.
If you are staying in Elms BT9 all recycling and rubbish is to be brought to the main front entrance of your block before 12 noon each day.
All students in Quarantine rooms will be provided with a UK ‘pay-as-you-go’ sim card so they can make calls for deliveries etc. The sim card will have free credit pre-loaded which can be topped up online. This is useful until you finish quarantine and/or decide to purchase a new UK phone contract.
The Wifi service is included in the accommodation charge and it is the fastest Wifi available in student accommodation in Belfast.
My Queen's is your website for everything you need to know when coming to Queen’s and throughout your first semester.
In addition to helping you navigate your way through the University in your initial few weeks, we'll help you get registered, provide details on your learning environment, all of our excellent support services, and ways to get the most of your student experience. The link is here: My Queen's
The Residential Life Team in Queen’s Accommodation are here for you and they will stay in regular contact with you online, by phone and on social media. They will check how you're coping and how you can get the support you need 24/7, should you need it.
The Residential Life team will provide support in settling into quarantine; they will,
A wraparound level of support to students living in Queen's Accommodation is a priority for all staff including the Residential Life team.
There is a Manager, 4 Residential Life Coordinators and a team of 24 Residential Assistants who live in Elms BT9, Grant House, College Gardens, 76 Malone Road, Mount Charles, Elms BT1 and BT2.
Our Residential Life Coordinators and Residential Assistants are able to offer support if you feel lonely or homesick or need encouragement to join in social events to make new friends.
They also organise and promote a weekly programme of social events and trips throughout each semester.
The Residential Life Coordinators role:
The Residential Life Coordinators can be contacted in the Residential Team Office in the lower ground floor of the Treehouse.
Operating hours for the Residential Team are listed below. Contact: Email:- Elms BT1 and Elms BT2: firstname.lastname@example.org
Elms BT9: email@example.com Tel: 028 9097 4718
Monday – Thursday 10am – 11pm
Friday 10am – 6pm
Saturday 9am – 5pm
Sunday 3pm – 11pm
Residential Assistants support the Residential Life Coordinators and help you to settle into accommodation. They are students themselves, usually in their second or third year at Queen's University.
The Residential Assistants:
If you are interested in getting involved as a Residential Assistant in the future please speak with your Residential Assistant or one of the Residential Life Coordinators.
The role now qualifies for Degree Plus status so the experience gained will travel on your CV when you leave Queen's University.
For any questions relating to accommodation, please email or telephone
firstname.lastname@example.org Telephone on 0044 2890 97 4403
Queen's University Belfast Elms BT9
78 Malone Road Belfast
T: +44 (0) 28 9097 4525
Queen's University Belfast is committed to Equality, Diversity and Inclusion.
For more information please read our Equality and Diversity Policy.
Queen's University Belfast is registered with the Charity Commission for Northern Ireland NIC101788
VAT registration number: GB 254 7995 11