We want to ensure that you have the best possible experience when living in Queen’s Accommodation. We are committed to providing you with secure accommodation, which includes fixing any maintenance issues.
From time to time you might experience a problem, for example, a blocked sink or a faulty radiator. Don’t worry – just let us know and we will fix them for you.
Please report all repairs by logging in to the Online Maintenance System using your student ID by clicking the submit request button below. You will then need to complete the online maintenance request form, which takes just a few minutes to complete. Please click the link below to access our Elms Accommodation - Online Maintenance Guide.Online Maintenance Guide
If you need any help filling in the online form you can call in to the reception at Elms BT9, BT2 or BT1.
You can also view our step by step instructions. Your Residential Assistant is also able to help you and you can track the progress of your repair by clicking the 'track request' button.
Emergency maintenance repairs should be submitted using the Online Maintenance System if they occur between 9am and 5pm Monday to Friday. Outside of this time or at the weekend, they should be reported to Elms BT9 reception on 028 9097 4525
Elms BT1 and BT2
Emergency maintenance repairs should be reported directly to reception if they occur between 8am and 10pm Monday to Sunday. Reception can be contacted either by using the intercom telephone or by dialing the reception numbers below;
Elms BT1: 028 9097 6040
Elms BT2: 028 9097 6441
Outside of these times emergency maintenance repairs should be reported to security.
Security can be contacted on the numbers below;
Elms BT1: 028 9097 6049
Elms BT2: 028 9097 6349
Emergency maintenance covers the following situations:
• No heating
• No hot water
• Kitchen sockets not working
• Bedroom - all lights not working
• Front door or bedroom doors not opening, closing or locking
• Major leak
Frequently Asked Questions
Q. I am completing the online maintenance form but I need some help. Where can I find it?
A. If you need any help filling in the online form you can call in to Elms BT1, BT2 or BT9 reception or email your request to firstname.lastname@example.org between 9am and 5pm, Monday to Friday. Your Residential Assistant is also able to help you. To read our online maintenance guide click here: Elms Accommodation - Online Maintenance Guide.
Q. How do I report a maintenance repair?
A. To report maintenance repairs, please complete the maintenance request form. If your repair is an emergency please contact Elms Reception on 028 9097 4525.
Q. What is an emergency?
A. No heating
No hot water
Kitchen sockets not working
Bedroom - all lights not working
Front door or bedroom doors not opening, closing or locking
Q. What happens if I have more than one maintenance repair to report at the same time?
A. You should complete a maintenance request form for each repair.
Q. How do I report a fault that is not in my room?
A. If the fault you need to report is not in your room, you can still log the repair. Just log the request as normal but type in a description of the area where the repair is required into the 'Further Info' field, eg 1st Floor Kitchen.
Q. My sockets have overloaded, how can I prevent this happening again?
A. You will probably bring with you many items of electrical equipment for use in your room. Electrical equipment which is faulty can cause electric shocks or electrocution. In addition, electrical appliances are often the cause of fires, both due to faults or misuse of the equipment. Free of charge testing of your equipment is arranged at the start of the year to identify any fault.
The total combined watts of your appliances at use at any one time in your room cannot exceed 1000W, except in Willow Walk, as this will overload the sockets.
If the power in your sockets fails, please try pushing the re-set button on the socket. If this is not available in your room or does not restore the power, please log your request by completing the online maintenance request form.
Q. It is the weekend and I have a maintenance repair, when will it be fixed?
A. We will prioritise all non-emergency requests logged at the weekend on the next full working day and complete under a suitable response time. For an update on your maintenance repair please contact email@example.com. If it is an emergency repair required at the weekend please contact Elms Reception on 028 9097 4525.
Q. It is the Christmas or Easter holidays and I have a maintenance repair, when will it be fixed?
A. Your repair will be logged on the first available working day and will be completed under a suitable response time, however, if it is an emergency repair please contact the Elms Reception on 028 9097 4525.