We want to ensure that you have the best possible experience when living in Queen’s Accommodation. We are committed to providing you with secure accommodation, which includes fixing any maintenance issues.
From time to time you might experience a problem, for example, a blocked sink or a faulty radiator. Don’t worry – just let us know and we will fix them for you.
Please report all repairs by logging in to the Online Maintenance System using your student ID by clicking the submit request button below.
You will then need to complete the online maintenance request form, which takes just a few minutes to complete.
If you need any help filling in the online form you can call in to the Elms BT9 reception 24 hours a day or contact the Maintenance Helpdesk between 9am and 5pm, Monday to Friday on 028 9097 4419.
You can also view our step by step instructions. Your Residential Assistant is also able to help you and you can track the progress of your repair by clicking the 'track request' button.
Emergency maintenance repairs should be reported directly to the Helpdesk on 028 9097 4419 if they occur between 9am and 5pm Monday to Friday. Outside this time or at the weekend, they should be reported to Elms BT9 reception on 028 9097 4525.
Emergency maintenance covers the following situations:
- No heating
- No hot water
- Kitchen sockets not working
- Bedroom - all lights not working
- Front door or bedroom doors not opening, closing or locking
- Major leak
Frequently Asked Questions
Q. I am completing the online maintenance form but I need some help. Where can I find it?
A. If you need any help filling in the online form you can call in to Elms BT9 reception 24 hours a day or contact the Maintenance Helpdesk between 9am and 5pm, Monday to Friday on 028 9097 4419. You can also view our Maintenance Guide for step by step instructions. Your Residential Assistant is also able to help you.
Q. How do I report a maintenance repair?
A. To report maintenance repairs, please complete the maintenance request form. If your repair is an emergency please report it directly to a member of staff calling the Maintenance Helpdesk on 028 9097 4419, Monday - Friday 9am to 5pm. If your emergency occurs outside this time please contact Elms Reception on 028 9097 4525.
Q. What is an emergency?
A. No heating
No hot water
Kitchen sockets not working
Bedroom - all lights not working
Front door or bedroom doors not opening, closing or locking
Q. What happens if I have more than one maintenance repair to report at the same time?
A. You should complete a maintenance request form for each repair.
Q. How do I report a fault that is not in my room?
A. If the fault you need to report is not in your room, you can still log the repair. To report, click the submit request button. To select the room or area where the fault is, please click the button with the ... and hit search. A list will appear with possible spaces, click the associated number to select. If the relevant location does not appear or you are unsure please select general building and type the area into the 'work required' field.
Q. My sockets have overloaded, how can I prevent this happening again?
A. You will probably bring with you many items of electrical equipment for use in your room. Electrical equipment which is faulty can cause electric shocks or electrocution. In addition, electrical appliances are often the cause of fires, both due to faults or misuse of the equipment. Free of charge testing of your equipment is arranged at the start of the year to identify any fault.
The total combined watts of your appliances at use at any one time in your room cannot exceed 1000W, except in Willow Walk, as this will overload the sockets.
If the power in your sockets fails, please try pushing the re-set button on the socket. If this is not available in your room or does not restore the power, please log your request by completing the online maintenance request form.
Q. It is the weekend and I have a maintenance repair, when will it be fixed?
A. Your repair will be logged on Monday morning and will be completed under a suitable response time. For an update on your maintenance repair please contact a member of staff by calling the Maintenance Helpdesk on 028 9097 4419, Monday – Friday 9am to 5pm. Outside these hours please contact Elms Reception on 028 9097 4525.
Q. It is the Christmas or Easter holidays and I have a maintenance repair, when will it be fixed?
A. Your repair will be logged on the first available working day and will be completed under a suitable response time, however, if it is an emergency repair please contact the Elms Reception on 028 9097 4525.