We pride ourselves on our customer care and would be delighted to hear about your positive experiences while living with us.
If there is something we have done great or if a member of staff stood out, please let us know! Email the team on accommodationfeedback@qub.ac.uk.
Last year, 97% of our residents were satisfied with their experience in Queen’s Accommodation. We hope that you enjoy your experience living with us and you will never have a reason to complain – but if there is something you are not happy with, we would like to put matters right as soon as possible.
OUR COMMITMENT
- We have a positive approach to receiving complaints and we see them as an opportunity to receive feedback on our accommodation and services.
- We will work towards resolving complaints at the earliest opportunity and all comments are treated confidentially, fairly and consistently.
- Where possible, we will implement change and make improvements where required.
How to Make a Compliment or Complaint
Speak to a member of staff located at your nearest reception.
Alternatively you can contact us:
- Email: accommodationfeedback@qub.ac.uk
- Phone: 028 9097 4525
- Talk to your Residential Assistant
If you are not a current resident and you wish to make a compliment / complaint please call Elms BT9 reception on 028 9097 4525 or contact us by email at accommodationfeedback@qub.ac.uk
What Happens Next
If required, we will contact you within 48 hours of receiving your compliment / complaint to discuss the matter.
If an investigation is required we will respond within five working days. If circumstances mean a full response is likely to take longer, we will inform you of this and keep you informed of the process.
Confidentiality
All sensitive information will be dealt with confidentially.