It's very exciting moving into student accommodation and getting out on your own for the first time. We have been asked the same questions a million times, so to help you out we've listed some of the most common questions and answers below.
Is there a telephone and data point in my room?
Telephones are not provided in Queen's Accommodation, however, there are data points in your room, and Wi-Fi service. If you require a data cable for the wired internet service, please ask at reception.
In Elms BT1 and BT2 there is an intercom phone in each apartment and studio which is linked to the front door.
- What about a television?
We provide a TV in all kitchens, studios and communal areas, however, if you wish to watch live TV on a computer/tablet/phone or TV, you will need to purchase a TV licence.
- Can I bring my car?
If you have not been allocated a parking permit to park outside your accommodation in Elms BT9, there is a Pay Per Use car park in Elms BT9. Students can park in the two car parks at the entrance of Elms BT9 – 70p per 24 hours. There are no other car parking facilities at any of our other accommodation locations.
- Is there security?
The University Safety team is available 24 hours a day, 7 days a week.
- Will a cleaning service be provided?
The housekeeping staff provide a weekly clean during core teaching times of communal areas in all accommodation; this is hallways, stairways, landings and corridors and public spaces.
In Elms BT9, kitchens, communal toilets and showers will be cleaned weekly (excluding Willow Walk). You can choose to pay for additional cleaning for your room at any time.
In Elms BT1 and Elms BT2 you are responsible for cleaning your bedroom, kitchen and common room throughout your stay.
Room inspections will take place throughout the year.
Will I need to insure my personal possessions?
Contents insurance is provided in all University accommodation through a block insurance scheme. You can see what level of cover is included by clicking here.
- Can I transfer to another room?
You can request a room move with staff at your reception, however this can only be possible subject to availability. Please note a charge of £25 will be imposed for all room moves.
- Do students have to move out over the Christmas and Easter holidays?
If students select a 40, 44, 48 or 51 week contract for accommodation this includes both the Christmas and Easter holidays. This means that students do not have to move out their belongings if they return home for the holidays. All the accommodation is open during the holidays therefore students can come and go as they please.
Can I have a guest to stay?
Please click below to view our guest policies:
- What are Lifestyle Options?
If you have accepted a room in a lifestyle block you are required to maintain the ethos of that accommodation:
No alcohol - consumption of alcohol is not permitted at any time.
Single-Gender - members of the opposite sex are not permitted at any time.
Quiet Living - you are living with students who have chosen a more study focused environment and noise must be kept to a minimum at all times, especially after 11.00pm.
- What should I do if there is a maintenance problem in my room?
All maintenance faults should be reported online as soon as possible. Click here for details on how to report a maintenance fault.
How do I get my post?
All parcel post is delivered to and accepted by your reception. We will inform students via email when their parcel arrives and is available for collection. Please do not visit reception before you receive an email from us advising it is available for collection. During peak times please allow up to 24 hours for your email due to the volume we need to process.
If living in Elms BT1, BT2 and BT9, you will be issued with a key for your apartment's post box which is located in reception (excluding Willow Walk).
Any post not collected after 4 weeks will be returned to sender.
Students living at 76 Malone Road, Grant House, College Gardens, Guthrie House and Mount Charles will have all mail (both letter and parcel post) delivered directly to the property by Royal Mail and couriers.
- When do I check out of my room?
If you are unsure when you need to checkout by, please visit your reception to check your contract end date. You need to clear all of your belongings from your room and return your key fob to your reception by 11am on this date.