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If you need to request an Estates service (see list below), you should contact your nominated Building Liaison Officer (BLO) - these staff are attached to each building/School/Directorate and are responsible for logging all requests on Planon via the web link. This link also allows BLOs to track the progress of, and amend, requests. Your School/Directorate office holds a list of BLOs for your area.

In an emergency, or in other circumstances where it is not possible to log a service request on Planon, you should contact the Estates Helpdesk by email or by telephone, ext 5152.

The Estates Services Quality Commitment (SQC) sets  out the standard services available from the Estates Directorate with regards to maintenance, gardening, portering, cleaning, environmental, security and other services; together with additional services and charges.  The SQC, which has been developed following a consultative process involving representatives from Schools and Directorates, is designed to provide greater transparency in respect of all Estates services and charges.

Typical service requests include:


Additional cleaning requirements, carpet cleaning


 Moving of furniture and equipment between buildings

Environmental Skip disposal, disposal of furniture/equipment
Gardening Plant provision for events, tree trimming

Electrical: Power failure, lighting repairs
Plumbing/Mechanical: Leaking pipes, overflowing sinks, blocked toilets, heating problems
Joinery: Key cutting, repair/replace locks, repair doors, repair/replace shelving

Portering Equipment hire (blue boards & Gopak tables), room set-up,  events cover
Security Car park barrier faults, access control faults
Other Furniture, lift faults, pest control, painting, replacement carpets, blinds/curtains repair & replacement, tiling, glazing, roof repairs

Please also refer to Estates Services Division for further information.