Daily audit and manual inspections are carried out throughout University buildings. These are processed using the latest technology to produce management reports and benchmarking standards to ensure that quality targets are achieved. Audits are carried out between 8am and 12 noon Monday to Friday by internal Estates personnel and, where applicable, a joint inspection with the Contracted service provider.
Staff are actively encouraged to notify cleaning staff through the Helpdesk (ext.5152) if they find any areas that are not up to standard, and remedial action will be taken. All complaints are tracked and progress is monitored, with details included in a monthly report to the Director of Estates.
Routine matters may also be reported directly to the Cleaning Supervisor responsible for your area. However, should any issues remain unresolved, you can contact the Cleaning Manager Keith Halliday on ext. 1110 or firstname.lastname@example.org.