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The Estates Service Quality Committment (SQC) sets out the standard services available from the Estates Directorate with regards to cleaning,  together with additional services and charges. The SQC, which has been developed following a consultative process involving representatives from Schools and Directorates, is designed to provide greater transparency in respect of all Estates services and charges.

Service Objectives

  • To enhance the appearance of University accommodation and to add value to its day-to-day activities.
  • To provide a safe and healthy working environment for all user.
  • To ensure that all its customers are aware of the nature and extent of the service provision.
  • To ensure that all cleaning operatives who deliver the service are equipped to work in a safe and efficient manner.
  • To use cleaning materials and consumables which adhere to Health and Safety legislation and which are non-harmful and enviromentally-friendly