Responsible for the collection of all University debts, with the exception of student tuition and accommodation fees.
Implement agreed credit control policies and procedures to ensure that University debt is minimised.
Issue monthly customer debt statements and liaise with Schools and Departments to collect outstanding debt. Follow up statements via relevant communication methods, including telephone calls, emails and written reminders.
If debt is not collected using internal collection methods, then continue to pursue debt via University solicitors, debt collection agency or small claims court.