Staff Pulse Survey Frequently Asked Questions
Why are we running this Pulse Survey?
As a true listening organisation, Queen's is committed to listening to your feedback and working together to create a positive employee experience. One of the ways in which we do this is through our staff suevey activity which provides us with information on what we are doing well and what we need to do to improve.
There has been a considerable amount of action taken since the 2019 Staff Survey including the introduction of the new Flexible Working Guiding Principles and Workload Allocation Guidance and the development of behaviours aligned to our core values, ICARE. This activity has evolved in response to the pandemic and you can read about the ongoing activity here.
As a result of the COVID-19 pandemic, we have faced many additional challenges to our working practices and behaviours and have had to transition to new ways of working with little time for preparation in response to the changing situation and official government and health advice.
Having reviewed our approach to Staff Survey activity in 2020, we begin the new year with a new survey provider, People Insight. We recognise the value of checking in with employees ona regular basis through short pulse surveys that inform decision making. Our aim is to make short pulse surveys an essential part of our listening toolkit, and by gathering specific feedback on topical issues in real time, we will be better placed to take decisive and meaningful action to ensure a better employee experience for all those working at Queen's.
In light of the significant changes to our working practices as a result of COVID-19, our first Pulse Survey, has been designed to allow us to better understand how staff are feeling, how we can best support you, and to inform how we deliver teaching and research.
Do I have to complete the Pulse Survey?
It’s not compulsory to complete this short survey, but we strongly encourage you to take the opportunity to tell us what you think and make your voice heard.
It’s only by completing the survey honestly – telling us how you are feeling and how you can be better supported – that we can work with you to shape the employee experience at Queen’s.
How do I take part and how long is the Pulse Survey running for?
People Insight have been commissioned to run this pulse survey and will collect and analyse all the survey data, meaning that all responses remain confidential. Each employee will receive an email from People Insight on Monday 18 January 2021 with a unique survey link. You should click this link and follow instructions to complete the survey.
The Survey launches on Monday 18 January 2021 and will run until 5pm on Friday 5 February 2021. You will not be able to send a response after this deadline.
Is everyone asked the same questions?
Yes, all members of staff answer the same questions.
What if a question does not apply to me?
The Survey has been designed to ensure that questions will be applicable to most employees. If you do feel that a question is not be relevant to you, or indeed, if you do not know the answer, you can skip over this question and continue with the rest of the Survey.
Who are People Insight?
People Insight are one of the UK’s premier employee engagement and organisation development specialists, with a strong track record of delivering results in the HE sector. People Insight design and deliver tailored programmes that improve the experience, performance and retention of employees across the public, private and HE sectors.
You can visit the People Insight website for more information.
How can I be sure my responses will be confidential?
Each member of staff will be issued a unique survey link. This does not mean any individual is identifiable or that the responses provided can be traced back to them. Instead, it allows People Insight to link their responses to the existing demographic information about that individual based on a participant data file that we have provided. Information includes, for example, the department you work in or the number of years you have worked at Queen’s. This information is used to analyse results and detect trends in responses.
We do not ask for your name when responding, but do ask for some demographic information including dependants, disability, race/ethnic origin, gender and sexual orientation. This information is gathered because we know that certain factors can impact on the employee experience and your responses will help us to understand what factors influence a positive working experience at Queen’s.
Please be assured that all responses you provide are sent directly to People Insight and no member of Queen’s staff – including your line manager – will ever have access to those results. Survey results and data are only reported in aggregate groups and even if you are the only person who is of a particular age, in a particular role, in a particular department, the results and reports will not identify you. Instead, the results will be shown for example, by age across the organisation, or if there are enough returns, age and role, or by role in the department.
How does this survey link to the overall Staff Survey issued in 2019?
Our 2019 Staff Survey aimed to assess levels of staff engagement across various aspects of working life at Queen’s. It covered many topics and was quite lengthy, resulting in a considerable amount of reporting and action planning, which is still ongoing. This activity has evolved in response to the pandemic and you can read about the ongoing activity/progress on our staff survey reporting and action planning page.
We reviewed our survey activity in 2020, recognising the value of checking in with employees on a regular basis through short pulse surveys to inform decision making. By gathering specific and timely feedback on topical issues we will be better placed to take decisive and meaningful action. Our aim is to make pulse surveys an essential part of our wider listening activity across Queen’s, and this survey is the first of its kind.
How long will it take? Can I complete it in stages or does it need to be completed in one sitting?
The Survey will take no longer than a few minutes to complete. You can stop and log out at any point, saving your progress. When you’re ready, log back in and complete the Survey.
Do I have to use my work computer to complete the Survey?
No, the Survey can be completed anywhere and on any PC, tablet or mobile device that has Internet access. It works on all Internet browsers.