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  • Home
  • About People and Culture
    • Our Structure
    • People and Culture Strategy
    • Key Contacts
    • New Staff Welcome
  • Employees
    • HR Hub
    • Pay, Reward and Benefits
    • Learning and Development
    • Development and Career Progression
    • International Staff Support
    • Wellbeing at Queen's
    • Managing Stress at Work
    • Annual, Family and Other Leave
    • Sickness Absence
    • Employee Experience and Engagement
    • Green Impact
  • Managers
    • Performance Management Toolkit
    • Sickness Absence
    • Leave Toolkit
    • Induction Toolkit
    • Recruitment and Selection
    • Employee Assistance Programme Manager Support
    • Occupational Health Service
    • Workplace Conduct
    • Job Evaluation
    • Redeployment
    • Leaving Employment
  • Work at Queen's
    • Recruitment and Selection
    • International Staff Support
    • Women at QUB
    • Fellowships at Queen's
    • Pay, Rewards and Benefits
    • Learning and Development
  • HR HUB
  • A-Z
  • Diversity and Inclusion
    • Equality Legislation
    • Policies, Procedures and Guidance
    • Fair Employment Return Monitoring Data
    • Disability
    • Menopause
    • Fertility Treatment Leave
    • Celebrating Diversity
    • Faith, Religion and Belief
  • Annual, Family and Other Leave
    • Annual Leave
    • Work Life Balance Policies
    • Other Leave
    • Agile Working Toolkit
  • Legal Services and Employee Relations
  • Learning and Development
    • Researcher Development
    • Learning for All
    • Learning Resources LinkedIn Learning
    • Leadership and Management Development
    • Essential Learning
    • Administrative Skills
    • Career Development Hub
    • Coaching and Mentoring
    • Remote Working
  • News
  • Pay, Reward and Benefits
    • Reward and Recognition
    • Pay and Conditions
    • Financial Support
    • Parents and Caring
    • Discounts
    • Commuting
    • Pay & Reward Benefits
    • Financial & Other Benefits
  • Fellowships at Queen's
    • Illuminate: Vice-Chancellor's Fellowship Scheme
    • Fellowship Academy
    • Externally Funded Fellowships
  • People and Culture COVID Guidance
    • COVID-19: People and Culture FAQs
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  • Administrative Skills

Administrative Skills

As part of our refreshed Learning and Development offer, administrative support staff can now access a range of Administrative Skills, structured around the two strands of Fundamental and Advanced courses.

Designed to ensure staff are empowered to complete their job effectively, these flexible programmes are made up of a series of half-day sessions including topics aimed at developing practical skills relevant to the role such as customer service, note taking and supporting meetings. They also offer skills development around PA Skills, contributing in meetings and providing feedback to others.

This flexible range of learning courses is designed for staff in clerical and administrative support roles and will be offered two-three times each year. Discuss your learning priorities, and agree with your line manager, the most appropriate sessions to support you in your role and to meet your development needs. Courses include:

Administrative Fundamentals

Advanced Administrative Skills

Delivering Customer Service

Developing Others

Effective Notetaking

Communicate with Confidence

Supporting Meetings

Delivering Effective Feedback

Effective Minute Writing

Supervision Skills

Personal Skills Development

PA Skills 1: Organising and Planning

 

PA Skills 2: Effective Writing and Meeting Support

Further Information available for Staff

Find out further information, including course descriptors and how to book, on the Staff Intranet pages.

Useful Links
  • Learning for All
  • Staff Learning and Development Programme
  • Employee Self-Service System
In This Section
Learning and Development
  • Learning and Development
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  • Coaching and Mentoring
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Useful Links
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  • Staff Learning and Development Programme
  • Employee Self-Service System
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