The Service is for

Staff, Students

Service Description

Queen’s University Belfast, Information Services provides computer anti-virus protection on all campus based machines.

The systems and the hardware needed for providing access are located at Queen’s where they are monitored and supported by Queen’s IS Department. The services are available from any SCC (Student Computer Centre) based computer, and are accessed by staff and students using the credentials given to them when joining the University. 

Contact Details

Help and Assistance

Technical Support

Users can contact the Service Desk as follows:

  • Phone: +44 28 9097 3760
  • In Person: Information Services Help Desk in the McClay Library 

Sub-Services

  • Microsoft Active Directory
  • Network Services

Additional Support Information

Service Hours

The Service is available to all authorised University users.

Support Hours

The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays. Details of which can be found athttp://www.qub.ac.uk/sites/StaffGateway/WorkingLife/Holidays/ 

Outside of Agreed Support Hours, access to the Service may be affected due to system upgrades, maintenance etc.

Service Owner

Jim Cunningham, Assistant Director (Information Services)
j.cunningham@qub.ac.uk or Tel. +44 28 9097 6088

  • Weeks 1 – 4 January, Exam preparation and Exams
  • Weeks 1 – 4 June, Exam preparation and Exams
  • Weeks 2 and 3 August, Resits

To facilitate these critical times, the SCCs provide extended opening hours. Details of opening hours can be found at: http://www.qub.ac.uk/directorates/media/Media,404227,en.pdf

Information Services is committed to providing excellent customer service to help and assist in the effective use of the Service. Standard response times to all requests are available. 

Outside of these agreed response times, the agreed escalation points are as follows:

  • Level One escalation
    • Alan McVicker, Microsoft support team (Information services)
      A.mcvicker@qub.ac.uk or Tel: +44 28 9097 6068
  • Level Two escalation

Technical Support

Queen’s Information Services is committed to providing excellent customer service and has put in place a standard response time for all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours. 

Outside of these agreed response times, the agreed escalation points are as follows:

  • Level One escalation
    • Alan McVicker, Microsoft support team (Information services)
    • a.mcvicker@qub.ac.uk or Tel: +44 28 9097 6068
  • Level Two escalation