The Service is for

Staff, Students

Service Description

IS provides the service  paddi (planning architecture design database ireland)

Contact Details

Users can contact the Service Desk as follows:

  • Email: advisory@qub.ac.uk
  • Phone: +44 28 90973760
  • In Person: Ground Floor, McClay Library

Business Contact

Additional Support Information

Service Hours

The Service is available to all authorised users on a 24 / 7 / 365 basis.

Support Hours

The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays. Details of which can be found at http://go.qub.ac.uk/holidays.

Outside of Agreed Support Hours, access to the Service may be affected due to system upgrades, maintenance etc.

Service Owner

Queen’s IS Department has a standard response time to all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours. 

Outside of these agreed response times, the agreed escalation points are as follows:

  • Level One escalation
  • Level Two escalation
  • Level Three escalation
    • Seamus Doyle, Director (Information Services Director)
    • s.doyle@qub.ac.uk or Tel. 028 9097 6346