The Service is for
Staff
Service Description
The Pure Support Service is provided by DIS to the QRIS teams in Research and Enterprise. The service provides a mechanism to:
- Apply regular upgrades to system – testing on development server first
- Provide a DR system
- Synchronizing inputs from core systems – iTrent, Qfis, Qsis, RGD
- Providing reports as required
Contact Details
For all issues users can contact Pure Support Service as follows:
- Email: puresupport@qub.ac.uk
- Phone: +44 28 9097 1139
For backend server issues contact:
- Email: g.mitchell@qub.ac.uk; a.parkhill@qub.ac.uk
- Phone: +44 28 90975344; +44 28 90973196
Sub-Services
- Research Portal
- Academic CV
- Research Grants Database (RGD)
- Staff Web Pages
Additional Support Information
Service Hours
The Service is available to all authorised users on a 24 / 7 / 365 basis
Support Hours
The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays. Details of which can be found at https://www.qub.ac.uk/sites/StaffGateway/WorkingLife/Holidays/
Outside of Agreed Support Hours, access to the Service may be affected due to system upgrades, maintenance etc.
Service Owner
Gavin Mitchell, Principal Analyst
g.mitchell@qub.ac.uk or Tel. 028 9097 3955
During promotions and confirmation in post exercises run by HR
Queen’s DIS Department has a standard response time to all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours.
Outside of the agreed service hours, the agreed escalation points are as follows:
- Level One escalation
- Level Two escalation
- Level Three escalation
- Ian Purdy, Interim Director (Digital & Information Services)
- i.purdy@qub.ac.uk or Tel. 028 9097 6346
Response to out of hours escalation is on a best endeavours basis.