The Service is for
Business to Business
IS provides a service hosts the Research and Special Collections Available Locally (RASCAL) database
Users can contact the Service Desk as follows:
- Email: firstname.lastname@example.org
- Phone: +44 28 90973760
- In Person: Ground Floor, McClay Library
- Email: email@example.com
- Phone: +44 28 90973196
- In Person: The McClay Library, 10 College Park
Additional Support Information
The Service is available to all authorised users on a 24 / 7 / 365 basis
The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays.
Outside of Agreed Support Hours, access to the Service may be affected due to system upgrades, maintenance etc.
TBC (Information Systems)
Queen’s IS Department has a standard response time to all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours.
Outside of these agreed response times, the agreed escalation points are as follows: