The Service is for

Staff

Service Description

Video Conferencing (VCon) is a modern communications tool that can save time and money, and can support a Carbon Management agenda. It can also remove uncertainties due to inclement weather.

Most universities and large companies have VCon facilities so it has become a viable alternate to physical meetings. Universities have started to use VCon to support:

  • Staff recruitment
  • International and PG student recruitment
  • Business meetings
  • Distributed research groups
  • Distributed teaching
  • Student Viva meetings
  • Technology transfer

VCon can offer high quality video and audio. 

Desktop Video Conferencing is available through Microsoft Teams application. The application can facilitate multi-party videoconferencing and it enables participants to share digital content from their devices, and share files through chat sessions.  Microsoft Teams is part of Office 365 application suite. See Office 365 @ Queens for information on accessing Office 365, training content, and support documentation.

Group video conferencing facilities are available in the Peter Froggatt Centre, the Administration building and the McClay Library. This service allows group participation from a dedicated video conferencing room. To set up a Group Video Conference, please fill in the booking form.

 

Contact Details

For support and guidance on Group Video Conferencing facilities please contact Audio Visual Services at:

Sub-Services

  • Group Video Conferencing facilitates (available in the Peter Froggatt Centre, the Administration building and the McClay Library.
  • Desktop Video Conferencing is available via Microsoft Teams.

Additional Support Information

Service Hours

Video Conferencing support is provided during working hours 0:90 – 17:00. Video Conferencing support can be provided outside these core times, but may incur a cost.

Support Hours

The Service is supported from 09:00 - 17:00, Monday to Friday, except for Public and agreed Queen’s holidays. Details of which can be found at http://go.qub.ac.uk/holidays.

Service Owner

Paddy Daly, Assistant Director (Information Systems)
pj.daly@qub.ac.uk Tel. +44 289097 6265

None specific but will support any noted customer critical periods.

Queen’s Information Services is committed to providing excellent customer service and has put in place a standard response time for all Incidents & Requests (Available Separately). Any Incidents or Requests in relation to the Service will be responded to within the agreed timeframe. Please note that these response times refer to normal supported hours. Outside of these agreed response times, the agreed escalation points are as follows:

Level One escalation

Mohamed Hamed, AVS Manager 
m.hamed@qub.ac.uk or Tel: +44 289097 6154

Level Two escalation

Paddy Daly, Assistant Director (Information Systems)
pj.daly@qub.ac.uk Tel. +44 289097 6184

Level Three escalation

Seamus Doyle, Director (Information Services Director) 
s.doyle@qub.ac.uk or Tel. +44 289097 6346