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I can’t access my email on my mobile phone/tablet

I can’t access my email on my mobile phone/tablet

You may need to change your email settings or remove and set up your account again. See below for more information on this.

My username is not accepted.

The format of usernames has changed.:

Old format: ads\staffnumber

New format:

*Please Note: Postgraduate students please replace all references of staffnumber with studentnumber on these pages

My email archives are missing from Outlook

You will need to re-open your email archive files. In Outlook 2016:

  1. Click File, Open & Export, Open Outlook Data File
  2. Browse to the location of your archive files. The default location in Windows is C:\Users\Username\Documents\Outlook Files
  3. Select the archive file and click Open
  4. Repeat the process for each archive file. The archives should then appear in the navigation pane in Outlook.

Settings for Exchange Online

Mobile device settings for Exchange Online


Domain:  Leave blank


Password: QUB/QOL password


IMAP settings for Exchange Online

Inbound server:

Inbound server port: 993

IMAP Encryption method: TLS

SMTP/Outbound server:

SMTP/Outbound port: 587

SMTP Encryption method: STARTTLS


Password: QUB/QOL password


Password: QUB/QOL password