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I can’t access my email on my mobile phone/tablet
I can’t access my email on my mobile phone/tablet
You may need to change your email settings or remove and set up your account again. See below for more information on this.
- My username is not accepted.
The format of usernames has changed.:
Old format: ads\staffnumber
New format: staffnumber@ads.qub.ac.uk
*Please Note: Postgraduate students please replace all references of staffnumber with studentnumber on these pages
- My email archives are missing from Outlook
You will need to re-open your email archive files. In Outlook 2016:
- Click File, Open & Export, Open Outlook Data File
- Browse to the location of your archive files. The default location in Windows is C:\Users\Username\Documents\Outlook Files
- Select the archive file and click Open
- Repeat the process for each archive file. The archives should then appear in the navigation pane in Outlook.
- Settings for Exchange Online
Mobile device settings for Exchange Online
Server: m.outlook.com
Domain: Leave blank
Username: staffnumber@ads.qub.ac.uk
Password: QUB/QOL password
IMAP settings for Exchange Online
Inbound server: outlook.office365.com
Inbound server port: 993
IMAP Encryption method: TLS
SMTP/Outbound server: smtp.office365.com
SMTP/Outbound port: 587
SMTP Encryption method: STARTTLS
Username: staffnumber@ads.qub.ac.uk
Password: QUB/QOL password
Username: staffnumber@ads.qub.ac.uk
Password: QUB/QOL password