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  • When will my account be migrated? Will I be notified before my account is migrated?

    The email migration project will take place between April – December 2019. Accounts will be migrated in batches based on their location in the current email database.

    Users will receive notification approximately one week before their account is due to be migrated.

  • What should I do to prepare for migration? and Do I need a new email client?

    You shouldn’t need to do any preparation before your account is migrated.

    If you are using a client older than Outlook 2013, you will need to upgrade. Each staff member can download the latest version of Microsoft Office including Outlook and install it on up to 5 devices. More information is available at

    If your computer was purchased by the university, your computer officer or the IT Service Desk will be able to help you upgrade.

  • Will I lose access to my email?

    You shouldn’t notice significant disruption during the migration process and will continue to have access to your email. Once the migration of your account is completed, you may need to re-enter your username and password, or change some settings in your email application.

  • What changes will there be after my account is migrated and will the webmail address change?
    •  Your email quota will increase to 50GB.
    • If you use webmail (, you will notice the interface has changed.
    • You will be able to archive email online in a separate mailbox

    Will the webmail address change?

     No, you will still be able to access your email using a browser at

  • What will happen to shared/generic mailboxes?

    Generic mailboxes will also be migrated to Exchange Online, although this might not happen at the same time as your personal mailbox. If you normally access a generic account by entering a username and password, you will retain access to it, even if it’s not hosted on the same system as your personal mailbox.

    If the generic account has been added automatically to your personal mailbox, you may temporarily lose access to it during the migration.

    Once a generic mailbox is migrated, you will no longer require a username and password to access it, but may need to contact Information Services to gain access if you are not the mailbox owner.