Information Services has created an online Password Self-Service facility at https://pss.qub.ac.uk/. This allows you to set up answers to a number of security questions which you can then use to reset your own password should you forget it.
If you have not already done so, we strongly recommend that you visit https://pss.qub.ac.uk/ to set up your security questions and answers, in the event you need to reset your password in the future.
Selecting a strong password and managing it securely
Your password is both your electronic identity and the key, which you use to access University data. It is YOUR responsibility to select a strong password and to manage it securely as you are personally accountable for its use.
Changing your password
There are a couple of things that you'll need to be aware of before changing your password.
A new password created at https://pss.qub.ac.uk will apply to all of our systems (Wi-Fi, Office 365, email, portal, library, QOL etc.) but won’t change the password you use to access QUB email or Wi-Fi on your mobile devices.
You’ll need to make sure you have changed your password on any device that connects to QUB email or Wi-Fi, such as a laptop, tablet or mobile phone. To do this:
- Enable airplane mode (or turn off WiFi & GPRS) on your mobile device(s);
- Change your password on the Password Self-Service system;
- Change your QUB email password to suit on each device;
- Turn off airplane mode (or turn on WiFi & GPRS) on your mobile device(s) (you will be prompted for your new Wi-Fi password);
You will also need to change your password on any web browser that has remembered a password for a University system
A computer that is left logged on and unattended gives anyone access to information, which is accessible to the authorised user, and allows others to use the account of user for malicious purposes.
Unattended computers must be shut down or locked using a password access 'hot-key' or password-protected screen saver.
A password must be changed immediately if an account owner believes that it has been compromised (for example, if there is a possibility that another person may have viewed or acquired the password).
Account owners who forget their password should access the password self-service facility at https://pss.qub.ac.uk/ or contact the IT Service Desk on (028) 9097 3760 from 9:00 am to 5:00 pm Monday to Friday. All other times email firstname.lastname@example.org
- Password Procedures
Minimum Standards for all Queen's University Belfast Computer Accounts:
The following requirements are mandatory for creating a strong password. These are the minimum requirements - users are encouraged to create longer and more complex passwords where possible:
- Choose a password that has a mixture of at least 8 upper and lower case letters, numbers and includes a symbol. It should be personally memorable but difficult for others to guess.
- It must be different from previous twenty four passwords used.
Password Best Practices:
- Use at least 1 special character but only from this list. ! % # = + ( ) - $ ? & ^ @ \ ,
- On a UK keyboard, please DO NOT use the £ symbol as this is not acceptable in some applications.
- Immediately change your password if you think that it has been revealed to anyone else or compromised;
- Check that it does not appear in clear text in any file or program;
- Ever write your password down;
- Use the same password for both your University and private computer accounts, such as on-line banking, Facebook etc.;
- Be fooled into giving your password away. You may occasionally receive scam emails that appear to have been sent by IT telling you that your mailbox is full, or that there is a problem with your account etc. the University will NEVER ask you for your password;
- Use your user-name, surname, or given name, as your password in any form;
- Use any information about you that is easily obtainable, such as your car registration number, your birthday, your child or pets name, your favourite holiday destination or your favourite sports team or hobby;
- Use word or number patterns like aaabbb, qwerty, zyxwvuts, 123321, etc;
- Change your password by simply adding or incrementing a number every time you have to change it;
- Reuse or recycle your password;
- Lend your password to friends or share it with anyone including your secretary or PA;
- Use the 'Remember Password' feature of websites and applications;
- Use an ordinary word preceded or followed by a digit (eg, seCret1, 1seCret)
Use one of the following methods to create a memorable but strong password:
- Use the first letter of each word in a memorable phrase, saying, nursery rhyme or song title. For example, the phrase might be: "this may be one way to remember" and the password could be: "Tmb1w2r";
- Substitute one or more letters with a numeric character (eg I = 1, A = 4, S = 5, L = 7 or O = 0);
- Take two words and splice them together with one or more numeric characters;
- For the strongest password, use a ‘passphrase’ – a number of words as in the example above and include the spaces between them as part of the password.
- What to do if you've forgotten your password
If you have already set up your security questions and answers, please select 'Forgotten Password' at https://pss.qub.ac.uk/ and you will be prompted for the answers to allow you to reset your password.
If you have forgotten your password and have not yet set up your security questions and answers, then: