In 2019-20, the library sought your feedback on services available in the Biomedical Library using a variety of survey tools.  A basic exit survey kiosk was positioned at the library exit so you could let us know if you were satisfied or dissatisfied with the study environment on that visit.  Biomedical Library staff also embarked on a roving survey throughout the MBC Foyer and asked specific questions relating to seating availability and services used in the library, and asked for qualitative feedback as well. 

Using these feedback mechanisms, along with additional information derived from various other sources such as Annual Customer Satisfaction Surveys, it was determined that seat availability and lack of services such as study rooms (only 1 available in the Biomedical Library) and power sockets at all study spaces were issues that concerned you.

We listened carefully to your feedback and, despite a delay due to the pandemic, the Biomedical Library underwent a refurbishment project this summer (2021) and a new layout with additional space, in line with the needs you identified in your feedback, was developed. 

The Biomedical Library now has:

• Increased floor space
• Additional Seating
• 5 Group Study Rooms with a PC, whiteboard and media screen available in each
• 2 individual study rooms which can be booked for parent / child use
• Power sockets available at every study space

Study Rooms are now available to book online via Queen's Online 

Your opinion matters, please continue to provide us with feedback so that we can continue to provide the services you want and need: QUB Library Online Feedback

You said, we did!