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Library Standards of Service for 2020-21

The Library continues to develop a suite of customer-focused service standards and measures our performance against these standards, showing how we did when compared with our targets last year, and what our targets are for this year.

A service standard for Library Chat has been included for the first time as this service is a new method of communication with our users.

Our performance during 2019-20 and targets for 2020-21 have been published here.

If you have any feedback or comments, please let us know via our Customer Feedback Page.

We are particularly interested to hear if you feel that there are other important areas of service delivery that we should focus on.