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Applicant Management System (AMS)

Applicant Management System

The Applicant Management System (AMS) project is one of the key projects that form the University's Digital Transformation Roadmap. It aims to deliver a new online direct applications portal providing prospective students with an enhanced experience when applying to Queen's University and allowing staff to process applications more efficiently, offering a consistently high level of service.

Queen's University processes over 50,000 applications per year resulting in a significant number of telephone calls, emails and paper-based processes. Analysis of these processes identified a number of areas which could be digitised, improving efficiency and allowing staff to offer an enhanced experience to applicants.