What we do

Drop In Service

During Term Time the Drop In Service will be available Monday, Wednesday and Friday, 12:30pm - 1:30pm. Students can meet with an Advisor to have a quick chat about their issue/circumstances. Students should report to the Information Desk on Level 1 of the Student Guidance Centre for Drop In. Drop In is on a first come first served basis, with sessions lasting approx. 20mins. During your meeting with the Advisor you may be booked into a one to one, one hour appointment with an appropriate member of the team or you may be signposted to another appropriate service.

One to One Meeting with Wellbeing Advisor 

Students can request a meeting with a Wellbeing Advisor by completing our online form. Students will be allocated a one hour appointment with a Wellbeing Advisor to discuss their issue and look at appropriate support. 


Students attending Drop In or One to One meetings may be signposted to our Counselling Service if appropriate. Students can also book an appointment with the Counselling Service themselves. Please click here for further information. 


The Student Wellbeing Service have a range of workshops and events available during the academic year. These are based on what we find works well for students, and what students tell us they need. Students must book onto the workshop/events. The full schedule will be availble on our Facebook page - please check regularly for new workshops/events. 


Coaching is working in partnership with students using a range of tools and techniques to help them reach your own personal goals.  If appropriate, students may be offered coaching with a Wellbeing Advisor. Students must first meet with a Student Wellbeing Advisor in a One to One meeting to discuss though issues and assess whether coaching is appropriate. 


We have a wide range of self-help materials in our resource area in the Student Guidance Centre (Level 1, behind the Information Desk). We also have materials online. Students can explore our online resources section depending on their issue. If you feel there is information missing or are aware of material that would be good for our website please contact us. 


We also offer emergency support during University Opening Hours (e.g. Monday - Friday 9am - 5pm). If you need to speak with a Wellbeing Advisor please contact us. 

For out of hours emergency:

  • Counselling support delivered in partnership with Inspire Wellbeing (formerly Carecall) on 0808 800 0016 (24 hour, free from mobile and landline)
  • Lifeline - 24 hour helpline, 0808 808 8000 (free from mobile or landline)
  • The Samaritans - also available 24 hours. They can be contacted on 116 123 (national line) or 02890664422 (Belfast).
  • Student’s own GP or local A&E hospital service. The GP out of hours number for the University area is 028 90796220.