Liberty IT have partnered with QUB to enhance AI in the insurance sector
Liberty IT and the Centre for Data Science and Scalable Computing (DSSC) at Queen’s University Belfast’s (QUB) ECIT Institute have received funding from Innovate UK and Invest NI to research Artificial Intelligence (AI) applications in the areas of Computer Vision and Natural Language Processing.
This two-year collaboration will seek to exploit the field of AI to help drive efficiency within Liberty’s core Claims and Underwriting value claims. The research collaboration will commence with two Knowledge Transfer Partnerships (KTP), and has been awarded a total of £171,801.
“Delivering a world-class customer experience has never been more important and technology continues to be the driver. We are delighted to collaborate with our partners QUB to uncover AI enhancements that deliver real customer and business value,” William Hamilton, Managing Director, Liberty IT.
This is part of a significant investment from parent company Liberty Mutual into AI research, with Liberty IT developing significant capacity in data science in order to strategically lead the next generation of innovations in the insurance sector through data-driven technologies.
“We have been working with the Liberty IT team over the last 12 months to best align our research strengths with LIT’s strategic focus of engineering excellence. The KTP is the perfect platform to help us drive innovation with our industry partners.” Said Mr Stuart Campbell, Business Development Manager, DSSC.
These two projects will see researchers from QUB work alongside Liberty IT’s Emerging Business & Technology innovation team in Belfast, implementing cutting edge techniques within the data science disciplines of computer vision and natural language processing to drive efficiency and increase customer satisfaction.
“By way of this unique partnership, QUB will bring in NLP expertise to enhance Liberty IT’s customer service capability through automated emotion and sentiment analysis, as well as effective summarization of customer interactions to aid continuous improvements. This presents a challenging frontier of NLP applications within the increasingly important space of making technology more human-centric. We are excited in embarking on this journey which has the potential to establish the QUB-Liberty partnership as world-leaders in effective customer interaction automation.” Says Dr Deepak Padmanabhan Lecturer in AI at QUB.
Liberty IT employs over 550 people across Ireland developing a wide range of both specialist and enterprise scale software exclusively for its parent company, Fortune-100’s Liberty Mutual Insurance through creativity, problem-solving and a commitment to excellence.