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Frequently Asked Questions about Applying

Reception at Elms BT9

Get the answers to all your accommodation related queries below.

Postgrad student sitting at his desk

Students relaxing in accommodation

  • I have a disability. Who do I contact?

    If you have a disability and require specific accommodation, you will need to contact the allocations team (allocations@qub.ac.uk) who will arrange a meeting with you. Please also ensure that you fill out the relevant section on your application with any information we may need to consider when allocating you to a room. 

  • Can I park my car at my accommodation?

    A pay as you go car park is available at Elms BT9. This costs 70p per day and can be used by all students living in Queen’s Accommodation. 

    Please note that there is a 10mph speed limit at Elms BT9 and speed restriction ramps in place - there are a number of families living onsite with young children and it is paramount that these restrictions are adhered to.

    We do not have parking facilities in BT1/BT2/off site houses/nominated accommodation partners.

  • What are the reception opening times?

    All receptions are open 8am-8pm. Outside the normal operating hours of reception, there is a safety team available on site. These times may be subject to change during holiday periods.

  • What is the guest procedure for 2023-24?

    The guest procedure for students living in Queen's Accommodation (not applicable to Student Roost properties) for 2023-24:

    2023/2024 Guest Procedure

    Please note that no overnight guests are permitted in University accommodation until Monday 2nd October 2023.

  • I have received my offer how quickly do I have to respond?

    Accepting or declining the offer: Students have 48 hours in which to accept their offer of accommodation and pay the £300 deposit - this will be detailed in the offer email. Students who have not accepted their offer within the specified timeframe, or who decline the offer of accommodation, will forfeit the guarantee and the offer of accommodation will be withdrawn.  If accommodation is subsequently required, a new application must be made, a subsequent offer is not guaranteed.

  • Can I request to change my offer of accommodation?

    Queen’s will make every effort to allocate students a room type based on the preferences they identified on the application form. However, where this is not possible, Queen’s will make an alternative offer for another available room. Students do not have to accept this offer. 

    PLEASE NOTE:  If the offer of accommodation is declined, the student will forfeit the guarantee and the offer of accommodation will be withdrawn. If accommodation is subsequently required, a new application must be made, a subsequent offer is not guaranteed.

  • If I make an application after the 30th June will I get allocated a room?

    30 June 2024 is the closing date for guaranteed accommodation for International, GB and ROI students; these students must have applied for accommodation and made Queen’s their firm choice by this date, or such earlier date as may be notified, to be guaranteed an offer for accommodation.

    NI students are not guaranteed a room in Queen’s accommodation however priority for allocation will be given to those students who on 30 June 2024 have firmly accepted their undergraduate offer (CF or UF through UCAS or Conditional Accept or Unconditional Accept via Direct Entry for non UCAS applicants) or accepted their postgraduate offer and have submitted an online application for accommodation. Students will only be allocated when they have been accepted onto a course (i.e. status is UF) and allocations will be based on distance lived from campus, preference will be provided to students living further from campus.

  • Can I bring my pet with me?

    No, animals are not permitted in any of our accommodation.  For information on Assistance Animals please click here.

  • Do I need a guarantor to stay at Queen's?

    Yes. Housing Hand stands as the guarantor for students who are unable to provide one. You can use Housing Hand to help you with both Queen's Accommodation and privately rented accommodation.

    Find out more and sign up