Date of incident: 17/01/2017

Error type: dispensing error

Patient age: 42

Patient sex: female

Brief summary of incident: Told patient that we did not have their medication in stock however it was in the dispensary

Name of medication: Clotrimazole 1% cream;

Level of harm that could have occurred: 3

The reason you think the potential harm is at the level you have chosen:
A delay in the supply of medication could worsen their condition and this was unnecessary

Possible cause/contributory factors: Not checking all areas thoroughly

Reasons why incident occurred and actions required to prevent reoccurence:
Ask pharmacy technician for help when I cannot find an item and do not assume it is not in stock. Also check online stock list

Best description of this error/near miss:
medicine omitted