Our Helpdesk Service proves popular
Our CMS users are increasingly using our self service Sitehelpdesk to log their queries.
Our Sitehelpdesk service is part of a wider Information Services Directorate initiative, enabling staff and students across the university to log their IT queries and track their progress through to resolution.
Since we introduced this facility to our CMS users in April 2017, we have resolved over 700 queries that have come through to us via the Sitehelpdesk.
We are encouraging all our users to make Sitehelpdesk their first stop for asking us a question. Response times are quicker, you can view the history of all the actions taken within your query ticket and read how we resolved your query.
More news and features
New CMS Content Types
7/03/2018 - As part of our continuous web development improvement programme, we are pleased to announce the release of two new CMS Content Types
28/02/2018 - We have new training dates available from January through to March 2018. These are held in The McClay Library. If the date you want is fully booked, don't forget to add your name to the waiting list in ITrent.