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Our Helpdesk Service proves popular


Our CMS users are increasingly using our self service Sitehelpdesk to log their queries.

Our Sitehelpdesk service is part of a wider Information Services Directorate initiative, enabling staff and students across the university to log their IT queries and track their progress through to resolution.

Since we introduced this facility to our CMS users in April 2017, we have resolved over 700 queries that have come through to us via the Sitehelpdesk.

We are encouraging all our users to make Sitehelpdesk their first stop for asking us a question. Response times are quicker, you can view the history of all the actions taken within your query ticket and read how we resolved your query.

Don't forget about our FAQs and training videos on our site, which should help to answer most of your queries.

More news and features

News Item Screenshot - New Content Types

New CMS Content Types

Two New Content Types Released March 2018

7/03/2018 - As part of our continuous web development improvement programme, we are pleased to announce the release of two new CMS Content Types


CMS Training

Our Latest Training Dates

28/02/2018 - We have new training dates available from January through to March 2018. These are held in The McClay Library. If the date you want is fully booked, don't forget to add your name to the waiting list in ITrent.