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Our Helpdesk Service proves popular

14/12/2017

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Our CMS users are increasingly using our self service Sitehelpdesk to log their queries.

Our Sitehelpdesk service is part of a wider Information Services Directorate initiative, enabling staff and students across the university to log their IT queries and track their progress through to resolution.

Since we introduced this facility to our CMS users in April 2017, we have resolved over 700 queries that have come through to us via the Sitehelpdesk.

We are encouraging all our users to make Sitehelpdesk their first stop for asking us a question. Response times are quicker, you can view the history of all the actions taken within your query ticket and read how we resolved your query.

Don't forget about our FAQs and training videos on our site, which should help to answer most of your queries.

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