• When should I expect to receive my BRP?

  You will receive notification shortly before your BRP is due to be delivered to you. It is expected the BRP will be delivered to you within 10 working days from the point we have submitted your address to the BIDMU. As the Home Office will be sending us weekly lists of BRPs that are ready for dispatch, please be patient as your BRP could take up to 3 weeks or longer.

• Can I track delivery of my BRP?

  You should receive two emails, one from UKVI and shortly afterwards one from TNT/Fedex confirming your consignment reference.  You can then track delivery of your package using your consignment reference and postcode via the TNT tracking system: https://delivery.tnt.com/tracking.

• Can I change my delivery date?

  If there are any issues with the date of delivery you can log on to the TNT/Fedex tracking website and re-arrange delivery for a more suitable date: https://delivery.tnt.com/tracking.

• I am having problems with the delivery of my BRP

  Should you have any problems with the delivery of your BRP you should contact the TNT/Fedex in the first instance.  Details of how to contact TNT/Fedex can be found via the Support tab at the bottom left hand side of the tracking website front page https://delivery.tnt.com/tracking.

• What happens if TNT/Fedex attempt to deliver the BRP but nobody was there?

  At the moment, TNT/Fedex are delivering card packages through letter boxes, without a need for signature. If there is no letter box, TNT/Fedex will email you to re-arrange a delivery date.

• What if my address changes after production or there is an error with the address?

  You should contact TNT/Fedex in the first instance.  Details of how to contact TNT/Fedex can be found via the Support tab at the bottom left hand side of the tracking website front page. Please note that changing address at a late stage will result in delay of delivery, it is therefore imperative that address information you submit to us is accurate.

  Post Office Collection

  If you selected to collect your BRP from the Post Office, you must complete any required quarantine period first and subsequently visit the selected Post Office to collect their BRP.

  Please refer to your visa decision letter for details of the Post Office you selected.

  We understand you may be anxious about receiving a fine due to collecting your BRP late. Please do not worry, we have been assured that any student quarantining will not be adversely affected regarding the date they collect their BRP.

  Leave to Remain BRPs

  If you applied for your visa in the UK, our International Student Support team will likely have assisted you in making your Leave to Remain visa application, and requested that you indicate for your BRP to be delivered to your UK address.

  As soon as you receive your BRP, please email us a clear copy of the front and back of it to isscompliance@qub.ac.uk.
  

  Replacement BRPs

  All replacement BRPs should be delivered to the BRP holder at their UK address.

  If you lose your BRP while you are travelling inside the UK or outside the UK the following information should help you identify the next steps that you need to take.

  As soon as you receive your BRP, please email us a clear copy of the front and back of it to isscompliance@qub.ac.uk.
  

  Error Corrected BRPs

  All error corrected BRPs should be delivered to the BRP holder at their UK address.

  Please contact us if you have found your BRP to have an error and we will report assist you by reporting it on your behalf. We will request the corrected BRP be delivered to you directly at your UK address.

  As soon as you receive your BRP, please email us a clear copy of the front and back of it to isscompliance@qub.ac.uk.
  

  Queen's University Staff BRPs

  Staff and academic visitors will need to collect their BRP at the Post Office.

  If you did not select the Post Office option during your visa application, and instead you entered the QUB Alternative Collection Location code – please contact us at isscompliance@qub.ac.uk for assistance.

• Should I carry my BRP at all times?

  You are not required to carry your permit at all times, but you must show it at the border, together with your passport, when travelling outside of, and when returning to, the UK. It is expensive and inconvenient to replace it, therefore we recommend you keep it safe with your passport.

• My BRP card had already been delivered to the University before it closed due to the pandemic, can I still collect it?

  There are a small number of BRP cards which have been stored at the University during the lockdown period. If you think this applies to you please contact isscompliance@qub.ac.uk if you have not already done so.

• My Entry Clearance vignette (sticker in passport) or decision letter has an error. What should I do?

  If your entry clearance vignette has a validity period of 90 days instead of 30 days, this is correct and does not need changed. The validity period has been extended to 90 days due to current travel disruptions.

  If there are any other errors, please report them immediately by contacting your Visa Application Centre.

• Can I collect my BRP after I have completed my quarantine period?

  If you selected to collect your BRP from the Post Office, you must complete any required quarantine period and subsequently visit the Post Office to collect your BRP. We have been assured that no person will be adversely affected due to the date they collect their BRP. It is very important you complete your quarantine period first before collecting your BRP.

  If you selected to collect your BRP from Queen’s University, please do not attempt to collect your BRP from us in person. We are operating the above distribution process this year whereby your BRP will be delivered to you after your arrival in the UK.

• Will I get fined for collecting my BRP late?

  No, we have been assured that any student quarantining will not be penalised regarding the date they collect their BRP. Therefore, you should collect your BRP from the Post Office as soon as reasonably possible after any required quarantine period has finished.

  If you selected to collect your BRP from Queen’s University, please do not attempt to collect your BRP from us in person. We are operating the above distribution process this year whereby your BRP will be delivered to you after your arrival in the UK.

• My Entry Clearance vignette (sticker in passport) will expire before I arrive in the UK for the first time - what should I do?

  If your entry clearance vignette has been issued with the correct validity but your travel plans have changed, you will need to apply for a replacement entry clearance vignette. Our colleagues at immigration@qub.ac.uk can advise on this if you have any questions.

  If the entry permit has been issued with an incorrect validity, you will be able to get this corrected. Please see further details here.

• Why does my visa decision letter instruct me to collect my BRP from the Post Office and not the University?

  This means you did not select the alternative location on your visa application form by using the University ACL code. You will need to collect your visa from the Post Office. Your visa decision letter will confirm the Post Office branch where you chose to collect your BRP.  You can find information on the location on the Post Office website here.

• Can I change where to collect my BRP?

  Change from Post Office to Queen’s University (or vice-versa)

  Unfortunately, this change cannot be made. If this will cause you exceptional problems, please contact us at isscompliance@qub.ac.uk.

  Change of Post Office Branch

  You can choose to pick up your BRP from a different Post Office branch. You’ll need to arrange this at the branch and pay a fee.

  Check that the Post Office branch you want to use offers a ‘BRP collection service’.

  Change from another University to Queen’s University

  If you accidentally chose for your BRP to be delivered to the wrong university during your visa application, please contact us at isscompliance@qub.ac.uk to let us know. Unfortunately, your BRP will still be delivered to the other university. Therefore you will need to contact them to request that they return your BRP to the Home Office. Following that, we can request your BRP is delivered to you directly after we have completed the relevant checks with you.

• How do I collect my dependants’ visas?

  From Queen’s University

  If you are coming to the UK with your dependants, you will be able to receive their BRPs with your card if you have chosen the Queen’s University collection location. Your dependants must enter the same Queen’s University Alternative Collection Location code (2HE572) during their online visa application.

  Queen’s University are operating the above BRP distribution process this year. You and your dependants’ BRPs will be posted to you upon your arrival in the UK and after the relevant checks have been completed remotely.

  From the Post Office

  If you are collecting your dependants’ BRPs at the Post Office you will need to present all their passports and decision letters.

  You must be nominated to collect a child’s (under 18 years old) BRP, even if you’re the child’s parent. The Home Office will tell you within 5 working days if you’re approved to collect the child’s BRP. You do not need to be nominated if you’re also collecting your own BRP and you are named on your child’s vignette sticker.

• I will be under 18 years old when I start at Queen’s University, where do you recommend I collect my BRP?

  Please select to collect your BRP from Queen’s University. During your online visa application form please choose the ‘Alternative location’ option and enter the code 2HE572.

  Queen’s University are operating the above BRP distribution process this year. Your BRP will be posted to you upon your arrival in the UK and after the relevant checks have been completed remotely.

  If you choose to collect your BRP from the Post Office, you will need to arrange permission for an adult to accompany you and obtain the relevant authorisation form from the Home Office before going to the Post Office.  You can find more information on this on the Home Office website here.

• I have lost my visa decision letter, and I don’t know which Post Office to collect my BRP

  The majority of Queen’s University students will have selected to collect their BRP from the Bridge Street, Belfast City Post Office, as this is the closest option for any Belfast postcode entered during the visa application process.

  If you wish to receive confirmation of which Post Office you selected, you should complete the following online form.

• I have had a problem collecting my BRP

  If you have experienced a problem in collecting your BRP for example;

  • You have lost your passport or travel document, or could not prove your identity
  • Your BRP was not there (and it is after the estimated collection date on your visa decision letter)
  • Your vignette (sticker) in your passport is not linked to your family
  • Someone attempted to collect your BRP on your behalf, but were unable to
  • You are under 18 and attempted collection without being accompanied by a responsible adult

  You should complete the following online form. The Home Office will email you within 5 working days to tell you what to do next. It’ll take longer if you do not give an email address.

• I cannot collect my BRP from the Post Office, what should I do?

  I am self-isolating

  If you are required to quarantine, please collect your BRP from the Post Office after your quarantine period. It is very important that you do not attempt to collect your BRP before or during your quarantine period. Please do not worry, we have been assured that no-one will be penalised for late collection of their BRP due to quarantining.

  Other Reasons

  You can nominate someone else to collect your BRP if you have a serious illness or disability that prevents you from collecting it.

  The person you nominate must have one of the following:

  • a passport
  • an EU national identity card
  • a BRP

  You can get someone to make the nomination for you, for example a legal representative, charity, employer, college or university.

  Please contact us at isscompliance@qub.ac.uk if this applies to you.

  You’ll be told within 5 working days if the person you nominate is approved to collect your BRP.

  If you change your mind, you can still collect your BRP yourself or you can nominate a different person. You do not need to cancel the original nomination.

• What do I do if my passport or BRP has been lost or stolen?

  If you lose your passport and/or BRP card while you are travelling either inside the UK or outside the UK, the following information should help you identify the next steps that you need to take.

• I have received my BRP and it has an error, what do I do?

  Entry Clearance BRP Error

  Any errors should be reported as soon as possible, please contact us at isscompliance@qub.ac.uk and we will assist you in reporting the error.

  Any corrected BRP will be posted to your home address in the UK, therefore as soon as you receive your BRP, please email us a clear copy of the front and back of it to isscompliance@qub.ac.uk.

  Leave to Remain BRP Error

  If your Leave to Remain BRP has an error, please contact us immediately at isscompliance@qub.ac.uk. It is very important to let us know immediately as some errors e.g. mistakes in the length or conditions of your visa require an administrative review. This must be applied for within 14 days of getting the decision. International Student Support will assist you in making any administrative review application required.

  Any corrected BRP will be posted to your home address in the UK, therefore as soon as you receive your BRP, please email us a clear copy of the front and back of it to isscompliance@qub.ac.uk.

  If your BRP expires on 31 December 2024

  If your BRP expires on 31 December 2024, but you have leave to stay for longer, you do not need to do anything and your immigration status will not be affected. UKVI will update their information on how you can update your BRP in early 2024.

• I have a new passport – do I need a new BRP?

  There is no need to apply to replace your BRP if you obtain a new passport, unless you will have a different nationality (see Report change of circumstances).

  Notify the UKVI of your new passport details using form MCC.

  Please email isscompliance@qub.ac.uk a copy of your new passport biographical page as we are required to always have your current passport on record.

• What if I need to see a GP before I have received my BRP?

  If you require emergency medical attention then this should be provided without the need to provide a BRP. You should receive your BRP within good time to register and book a non-urgent GP appointment. The University Health Centre at Queen’s website is available here.

Some students may choose to travel to Belfast via Dublin in the Republic of Ireland. Please note that you will need to ensure that you have valid immigration permission to travel to the Republic of Ireland. You will need to retain evidence of the date you entered Northern Ireland where possible and we will need to retain a copy of this for our records. You can find further information on immigration permission for the Republic of Ireland here - http://inis.gov.ie/. Unfortunately we are unable to provide advice on applying for visas for the Republic of Ireland. Further information is also available here - https://www.ukcisa.org.uk/Information--Advice/Visas-and-Immigration/Arriving-via-Ireland.

• Can I fly directly into Dublin and then travel onwards by public transport or by rented car to Belfast?

  If you have applied in your home country for a Tier 4 visa or short-term student visa/entry clearance before travelling, you can arrive directly into Dublin.

  Your UK visa/entry clearance will not be date stamped on entry to the UK, but this is fine. You must ensure you enter the UK (Northern Ireland) within the validity of your UK visa Entry Clearance vignette.

  Please retain the following documents as you will need to present them to us when completing your immigration document check and for any BRP distribution:

  • Flight booking confirmation
  • Flight boarding pass
  • Proof of your journey from ROI to UK (NI), for example:
    - Bus ticket
    - Train ticket
    - Car rental booking confirmation
• Can I fly directly into Dublin and then travel onwards with a friend/family member in a personal car to Belfast?

  If you have applied in your home country for a Tier 4 visa or short-term student visa/entry clearance before travelling, you can arrive directly into Dublin.

  Your UK visa/entry clearance will not be date stamped on entry to the UK, but this is fine. You must ensure you enter the UK (Northern Ireland) within the validity of your UK visa Entry Clearance vignette.

  Please retain the following documents as you will need to present them to us when completing your immigration document check and for any BRP distribution:

  • Flight booking confirmation
  • Flight boarding pass
  • Any proof of your journey from Dublin to Belfast, for example
    - a toll receipt showing the date you travelled to Northern Ireland (UK)
  • If you are residing at Queen’s accommodation, your check-in confirmation

  We are required to verify that you entered the UK (NI) within the validity of your UK visa entry clearance vignette. As you will have travelled by personal car, we understand that you may not have proof of your journey from ROI to NI (UK). Therefore we need to be able to verify the date you entered NI (UK) by other means.

  If you are residing at Queen’s accommodation we will accept your check in confirmation date as the date you entered NI (UK). If you are not residing at Queen’s accommodation, we will work with you to establish a way we can verify you are in the UK, we will also make a note of the date you tell us that you travelled from ROI to NI. Examples of verification that we may use are location sharing on Skype or via iPhone, or phoning the NI home telephone number of the address you are residing at whilst on a Skype call.

  Please be aware that if we are unable to verify you are in the UK by any means, we may ask you to complete any required quarantine period first, and subsequently visit us in person. Following this we will be able to arrange for your BRP to be delivered to you directly at your UK address.

• If I fly directly into Dublin, can I quarantine with family/friends in the Republic of Ireland (RoI), and subsequently travel to Belfast (NI)?

  If you have applied in your home country for a Tier 4 visa or short-term student visa/entry clearance before travelling, you can arrive directly into Dublin. Your UK visa/entry clearance will not be date stamped on entry to the UK, but this is fine.

  If you wish to quarantine with friends/family in the RoI, you must ensure you have the appropriate immigration permission for RoI to do so for that period. You must also ensure you enter the UK (Northern Ireland) within the validity of your UK visa Entry Clearance vignette.

  If you selected Queen’s University as your BRP Alternative Collection Location, please note that we can only arrange for your BRP to be delivered to your UK address after we have verified that you are in the UK. Therefore if you are quarantining in RoI, we cannot deliver your BRP to you in the RoI.

  Please see the previous 2 questions regarding arriving directly into Dublin and subsequently travelling to Belfast to ensure you retain the relevant documentation for your immigration document check and BRP distribution.