Main duties associated with these post(s) are:

• To act as an Ambassador for the University at all times when undertaking the duties of the post;
• To be an open and welcoming initial key point of contact for international students, providing answers to common student queries, and to promote the supports offered by the Student Disability and Wellbeing Service;
• Through provision of training, the ability to work alongside Student Disability & Wellbeing colleagues to facilitate the response to initial support queries. This may be particularly helpful where language skills present barriers to navigating and accessing support;
• Assisting with campus duties associated with the Pre-Semester Engagement Programme;
• To provide an excellent customer service experience to new and returning students;
• Proactive monitoring of key issues and trends facing international students, with meaningful and effective events designed around student insight and engagement;
• Dealing with general enquiries and offering practical and administrative help to students e.g. international students setting up bank accounts, providing directions, E&R queries, Right to Study checks etc. (full training will be given)
• Dealing with enquiries (including student card queries, sourcing of University student status letters, and signposting students to suitable sources of help and guidance);
• Assisting with the creation of promotional material and information for new students about University services;
• To undertake social media activities such as content generation, posting, and communicating with social media channel followers.
• Assisting with other projects throughout the academic year that help students settle into University life and learn more about the services & support available to them (e.g. Student Disability & Wellbeing Service activity, workshops, mental health awareness campaigns etc.);
• Work alongside the International Office, Student Recruitment Hubs, Faculties, and Directorates to promote a proactive and visible point of contact for international students.
• Carry out any other duties which are appropriate to the post as may be reasonably requested by the Supervisor.

The requirements of this post are that applicants must be currently registered and attending a course at Queen's University, Belfast for academic year 20-21 and for the full period that these posts are available, otherwise the application will not be considered. 

Students applying for this post MUST be able to evidence in writing how they meet the essential and desirable criteria outlined below.  Students who DO NOT provide evidence will not be shortlisted and the application will not be considered.  

• Applications are open to all international students.

• Registered students at Queen’s University Belfast for academic year 21/22 and for the full period that these posts are available, otherwise the application will not be considered. 

(Please note, eligibility restrictions apply to PhD/MPhil applicants based on date of first registration as an undifferentiated research student, as per our code of practice and University Regulations associated with PGR students, in the first instance).

• All students for whom English is not their first language must have achieved an average mark of 6.0 overall for their IELTS scores (International English Language Test Score) or equivalent.

(Please note a copy of your IELTS results will be requested by email to your QUB email address following submission of your application)

• At least three months experience of undertaking a role requiring customer service skills or experience of delivering talks, workshops etc.;
• Experience of managing and delivering a project
• Experience of organising and/or promoting events/activities
• Experience using MS Office packages, including Word, Excel and PowerPoint
• Experience of using Social Media
• Experience of working within a team

• Experience of working within a University setting
• Experience of updating websites
• Experience of managing a budget
• Experience of working on marketing/promotional campaigns
• Experience of designing publications/promotional materials
• Experience of undertaking tours or presenting to groups of people
• At least one month’s experience of undertaking office based administration e.g. answering telephone, email enquiries, photocopying

Payment: approx £8.91 per hour

These posts are available from late August / early September, working up to a maximum of 15 hours per week, and will initially be for the full Autumn Semester, until December 2021. Subject to funding, these posts may be extended into the Spring Semester.

An average working week will likely include 15 hours of working.

Interested students should supply via MyFuture with a Cover Letter and CV. The cover letter should outline:

• How you meet the essential criteria,
• How you meet any or all of the desirable criteria
• Your ability to carry out the major duties of the role; and
• Why you would like to be an International Student Guide

Cover letters should be accompanied with a full up-to-date CV. Applications that do not include both a Cover Letter and a CV will not be accepted.

Students can apply by clicking here.