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Self-Isolation & Quarantine

This page provides information on things to plan for if you are required to self-isolate for 10 days either on arrival in Belfast, or at any point throughout the Semester (depending on the Public Health Agency guidelines in-place at the time). 

During your period of isolation, you cannot come on to any part of campus. At the end of your isolation period, provided you have not developed symptoms, you should book an asymptomatic test before returning to campus.
 

Book a Test Here

Image of candid male sitting with text

Welcome to Belfast!

A very warm welcome (or welcome back!) to all of our new & returning students, who, due to government guidelines, are required to quarantine for 10 days upon arrival in Belfast. 

We know that this can be a challenging time, and may not be how you had imagined your first few weeks at Queen's - but fortunately, this won't last forever. There is so much to explore at Queen's and Belfast, and we are sure you will have a memorable time here! 

We're here to support you and help you with whatever you need. 

Find out more below about how we can support you throughout your quarantine - regardless of whether you are living in Queen's Accommodation, or private accommodation. 

 


What Do I Have To Do?

If you are in quarantine for 10 days after arriving in Belfast, you must stay in your room and not leave. You are not permitted to have visitors. Deliveries of essential supplies must be contactless. 

If you develop COVID-19 symptoms, test positive for COVID-19, or if you are notified that you are a contact of a confirmed case, or asked to self-isolate, you can find out full guidance at the University's COVID-19 FAQ page.

Please also inform the University immediately through the online portal: http://go.qub.ac.uk/covidupdate

The actions you will be required to take are listed on the FAQ page, and may include some or all of the following:

  • Self-isolate immediately
  • Arrange a test via this link or calling NHS 119
  • Notify the University via the above online portal

If you notify the University via the online portal, the University will contact you and your School. 

If you are not able to access the portal you can call the Covid Response Team on 028 9097 3550 (Mon to Fri, 9:00am - 5:00pm)

If you require guidance on any of the above, please contact covidresponseteam@qub.ac.uk 

If you have a part-time job, and are required to self-isolate, you should inform your employer. 

You should also download the StopCOVID NI app, if you have not done so already. Developed by the Department of Health, the 'StopCOVID NI' app works by telling you automatically if you've been near another app user who tests positive and can also let them know if you test positive, though the app never knows or shares your identity or location. Download from: Google Play Store or Apple App Store.

You can also watch our video below of Professor Stuart Elborn providing clear guidance for staff and students to explain what you should do if you develop symptoms, receive a positive test, or are contact traced. 

 VIDEO: What to do if you develop COVID-19 Symptoms?

 Notify the University Portal


Your Learning

If you are required to self-isolate, and have notified the University portal, the School will be aware that you will not be attending face-to-face teaching. It is important that you stay engaged with your learning via Canvas. You can find out more about your learning at the MyQueen's Learning & Studying page. 

Our tips include:


Practical Information

Access to Essentials

If you are struggling to access essentials supplies due to financial hardship, the Student Wellbeing Service have a limited number of vouchers available to support students who are self-isolating. If you would like to find out more, please email StudentWellbeing@qub.ac.uk 

 

Self-Isolating in South Belfast?

If you are self-isolating in South Belfast, the Forward South Partnership Board have an established COVID-19 Helpline which can help connect local people with support they may need during this time with a particular focus on those who may be vulnerable, isolated or experiencing financial hardship. They can help out with the following supports, including:

  • Food & essential items
  • Check-in calls & befriending services
  • Assisted shopping & delivery
  • Pharmacy deliveries
  • Health & wellbeing support
  • Assistance with heating/oil
  • Counselling services
  • Translation services

And much more!

To access the helpline phone 07394 569 155 (open Monday to Friday 9am to 5pm). 

Forward South COVID-19 Helpline Flyer

Grocery Deliveries

Groceries can be ordered to your accommodation by contactless delivery. Retailers include: AsdaTesco, and Sainsbury's. Try to book your slot in advance (where possible) as they are often cheaper and can fill up quickly. If you cannot find a slot, consider some of the options above if self-isolating in South Belfast. If you are self-isolating in other areas and cannot find a slot, see if any friends or family members can assist in a contactless delivery of essentials.

If you are self-isolating and require assistance with getting supplies, some community apps such as Nextdoor have a lot of people who are happy to help. Remind them that you are self-isolating and to leave any supplies in a secure and safe place so that the delivery is contactless.

Food Deliveries

All new students arriving to commence studies on campus and in quarantine are provided with meals for the first 2 days at no charge even if not purchasing the meals for the whole quarantine period from Queen’s.

Campus Food and Drink offer the range of food and snacks to support students in University Accommodation which can be delivered to you; click HERE to find out more details about meals, prices and how to order.

You can order lots of tasty food and even some grocery supplies from apps such as Just EatDeliveroo, or Uber Eats. Try to ensure your diet is healthy and balanced while self-isolating, to ensure that your energy levels and general wellbeing is maintained. Some places will even offer discounts such as free delivery or student discount. 

Banks

For banking options, please visit this Banking Options guide, prepared by the International Student Support team. 

Money Worries?

We know that self-isolation can bring concerns about money or your finances. If you are in part-time employment, you should speak to your employer to see what support is available. You may also be eligible to receive support from the Student Support Fund and Hardship Fund. You may also wish to contact Advice SU, who can offer advice and guidance on money.


Your Health

If you have not done so already, it is extremely important that you register with a GP (General Practitioner).

You can find out more about registering for the University Health Centre here:

University Health Centre Guide

If you are an international student, the International Student Support team have prepared the following guide to health & healthcare: 

International Student Guide to Health & Healthcare

If you are struggling, support is also available 24 hours a day, 7 days a week via Inspire Student Counselling.

You can contact them on 0808 800 0016 or qubstudents@inspirewellbeing.org

Inspire Students also have a self-help resource hub, which you can access with the pin QUBHUB! (include the exclamation mark)

Inspire Student Support Hub


Image of person jumping with white text which reads circle of support

Circles of Support

Queen's Sport have partnered up with the Student Wellbeing Service & Accommodation Team to run a new programme open to Queen's students who are self-isolating.

If you register for "Circles of Support", small groups of students enrol for a small group intervention based on two models: coaching psychology, and "circles of support" practice. These utilise peer support and Queen’s Sport expertise in coaching for wellbeing and performance.

Participation is voluntary, and students commit to 3 circle meetings over 3 weeks. A Queen’s Sport staff member or Academy coach facilitates each circle meeting. 

The circles build connection and rapport between all participants. They provide a structure for students to listen to each other.

View the Poster Register Here


Queen's Accommodation

If you are self-isolating in Queen's Accommodation, you will receive support throughout this time. 

After you have notified the University Portal, you can contact the Residential Life Team who will check-in with you to ensure you have everything you need, or to have a chat about how you are getting on. 

If you would like to arrange catering, including three meals a day, please get in touch with the accommodation team at accommodation@qub.ac.uk 

You can contact your Residential Life Coordinator or your Residential Assistant at:

Check in with the weekly e-zine which will also be sent to your email account for other virtual residential life events, support, and opportunities on offer.

For information on the range of measures Queen's Accommodation have put in place for you for your safety in your room, please click the button below

Self-isolation at Queen's Accommodation


Private Accommodation

If you are living in private accommodation, which includes private halls of residence, and private rented accommodation, it is important that you stay safe when self-isolating. 

For advice on steps you can take when living in shared accommodation, please click on the button below:

Staying Safe in Private Accommodation

If you require support with practical information, please check out the section "Practical Information" above.

If you are struggling with making connections, check out our tips below.


Staying Connected, Having a Plan

We understand that spending time in self-isolation can be lonely, but there are plenty of people who are happy to help, happy to listen, and there to check-in with you, making sure you have everything you need. 

Self-isolation does not mean social isolation. Connect with friends, family, and your supporters virtually! 

Check-in with any of the following: 

  • Our checklist for your 10 day self-isolation
  • Emailing our Coronavirus guidance team on coronavirus-guidance@qub.ac.uk 
  • Student Disability & Wellbeing Drop-in: daily drop-in service (Monday - Friday) via phone on 07387 546 123 between 11:00am-3:00pm, or completing our online form - If you are self-isolating, you should only contact us from your home and not attempt to visit the Student Guidance Centre in-person. 
  • If you are staying in Queen's Accommodation, reach out to your Residential Life Co-ordinator or Residential Assistant at rlcbt1-2@qub.ac.uk or rlcbt9@qub.ac.uk 
  • Reach out to your friends or re-connect with them. Don't worry about being a bother, they will understand that you are going through a challenging time 
  • Inspire Student Counselling, 24 hours a day, 7 days a week, available on 0808 800 0016 or qubstudents@inspirewellbeing.org
  • Your Student Officer Welfare, Bethany, or get in touch with Advice SU
  • QUB Nightline - available via Instant Message on Tuesday and Friday nights 8pm-2am here
  • Follow us on our social media to receive helpful advice and guidance to look after your wellbeing including upcoming (virtual) wellbeing events. We’re on: InstagramTwitter, and Facebook
  • Samaritans (116 123 - Listening ear service) or Lifeline (0808 808 8000 - Crisis Response helpline) - both are free

Whatever you are going through, you have options and you are not alone. 

Self-Isolation Wellbeing Checklist


Student sitting in SU Lounge

International Student Information

If you have not already received your BRP card, or if you need to find out more, please check out the BRP guide, prepared by the International Student Support team

BRP Information

If you are required to complete International Visitor Registration (Police Registration), you can find out the latest guidance and information here, particularly the steps you must take during and after self-isolation

International Visitor Registration (Police Registration)


Student Disability & Wellbeing Services

Support is available for your wellbeing, 24 hours a day, 7 days a week. If you are struggling, please reach out to Inspire Wellbeing at any point on 0808 800 0016.

Looking after yourself - both physically and mentally - is an important part of your time at Queen's, especially during your self-isolation.

The Student Disability & Wellbeing Service are here to help.

You can get in touch with us for:

  • A daily Disability & Wellbeing drop-in service (Monday - Friday) via phone on 07387 546 123 between 11:00am-3:00pm, or completing our online form - If you are self-isolating, you should only contact us from your home and not attempt to visit the Student Guidance Centre in-person. 
  • Our weekly virtual Events Programme, WOW Events (Wellbeing on Weekdays) 
  • Access to one-off essentials vouchers, for help in accessing food and other supplies
  • Access to Counselling via Inspire Student Wellbeing on 0808 800 0016 or qubstudents@inspirewellbeing.org
  • Our archive of webinars on managing your wellbeing 
  • Follow us on our social media to receive helpful advice and guidance to look after your wellbeing including upcoming (virtual) wellbeing events. We’re on: InstagramTwitter, and Facebook

For more information, please visit the Student Disability & Wellbeing Website for the full range of support on offer.

Alternatively, please visit the Support page of MyQueen's. 

Student Disability & Wellbeing Website


Queen's Students' Union

Your Students' Union are here to help. The 200+ Clubs & Societies are running lots of virtual events which you can take part in during your self-isolation. 

If you require support, you can get in touch with your Student Officers.

You can also reach out to Advice SU, for free, independent advice on a range of issues.

Students' Union Website


Queen's Sport

Queen's Sport have a huge amount of virtual activity in place to support your physical and mental wellbeing while self-isolating. 

View the Sport Activity Programme


Entertainment

Creating healthy habits and routines during your self-isolation is hugely important. If you're feeling stressed or anxious, building in time for self-care and entertainment will help to boost your spirits, and improve from within. 

Queen's own independent cinema, the QFT (Queen's Film Theatre), have a range of virtual screenings on offer, via their QFT Player.

Find out what is on offer below:

QFT Player


What's on at Queen's?

For information on upcoming virtual events at Queen's, you can visit the 'What's on at Queen's?' website

What's on at Queen's showcases the wide range of virtual events that are taking place on-campus, as well as in-person events when your self-isolation ends!

You can also filter depending on your student status, and areas of interest.

Find out more below.

Visit What's on at Queen's


Play Your Part

The University and the Students' Union have collaborated to produce a series of videos which set out a number of ways where students and staff can help protect themselves, others, and limit the spread of the virus.

If you need to self-isolate, or aren't sure what to do, watch Prof. Stuart Elborn provide clear guidance for staff and students to explain what you should do if you develop symptoms, receive a positive test or are contact traced.

After your self-isolation ends, ensure you have watched all of the videos. Re-familiarise yourself with each of them to ensure you safely return to campus. 

Play Your Part Video Series


 Under current UK Government guidelines, you will stay in quarantine for 10 days. Set out below is information which explains more about your quarantine period. Please note the Government guidelines are updated on a regular basis therefore any change to this information will be explained to you.

 

1. Cleaning and Hygiene

Your Bedroom

  • Your bedroom has been hygienically cleaned including all touch points and surfaces.
  • There is an Initial supply of hand soap/anti-bacterial cleaner/cloth/ gloves provided to clean your bedroom and en suite shower room.

Public Areas

  • Queen’s staff carry out regular cleaning of public areas in all accommodation locations
  • Dedicated cleaning staff will ensure that all touch points in public areas are cleaned regularly for your safety

 

2. WiFi (included in the accommodation charge)

  • The WiFi in your bedroom provides 200Mb WiFi.
  • There is dedicated 250Mb wired connection useful for large downloads and on line gaming.
  • To connect to the WiFi, open a browser, for example, Google Chrome. The internet provider is called Ask4, their home page will open automatically where you create an account. More information about Ask4 is contained on the USB Stick in your room

 

3. USB Stick is provided in your bedroom

Please open this, it is virus free and it is for you to keep. There is enough memory for it to be used for your own purposes during the year. The documents contained on the stick includes important information about:

  • Residential Life team, how they can help you and how to contact them
  • Living in Queen’s Accommodation handbooks which tells you almost everything you need to know about staying here
  • Important Fire Safety and Health and Safety information, available several languages to help you understand
  • Information on getting to campus and how to find other support services and social areas including libraries, coffee shops and restaurants.

 

4. If you have chosen to live in Queen’s Accommodation for all of the academic year, please read the following

  • 10 days quarantine in single bedroom at no charge, if you are a new student arriving to commence studies on campus
  • Meals will be provided for first 2 days, if you are a new student arriving to commence studies on campus
  • Meal-deal package can be bought for the quarantine period at price of £210 (see Pt 7 below).
  • If you prefer to cook, information on how to order on line for groceries or meals delivered from local restaurants in Belfast is detailed at the bottom of this page.
  • In each en suite bedroom:
    • 1) Packs which are charged to student account;
      • Bedding pack £35 (your bed has been made),
      • kitchen pack £35which you will need if cooking (for contents see below)
      • if ordering both £60.00 Single/£70.00 double
      • Towels pack £20
    • 2) A stationery pack is provided at no charge.

 

5. If you are not staying in Queen’s Accommodation for all the academic year, please read the following:

  • 10 days quarantine in single bedroom is charged at:
    • Room Only, £200, includes linen and towels, beds are made for your arrival
    • Meals will be provided for first 2 days if you are a new student arriving to commence studies on campus
  • If you do not order catering and want to cook, you will need to buy a kitchen pack (£35)* and it is yours to take with you when they leave after 10 days.
  • A stationery pack is provided at no charge.

 

* Kitchen pack contains:

1 x Ceramic Dinner Plate, Side Plate, Cereal Bowl, Mug, Glass

1 x Table Knife (Please note: in the UK, knife is not included in packs for under 18’s)

1 x Table Fork, Dessert Spoon, Teaspoon

1 x Medium Saucepan and Lid,  Small Frying Pan, 1 x Cooking Utensil Set

1 x Can Opener, Oven Tray, Drying Towel

1 x Vegetable Knife (Please note: in the UK, knife is not included in packs for students under the age of 18)

 

6. In your shared Kitchen

  • Tea and coffee is available at no charge at all times during quarantine.
  • The cold tap-water in the kitchen is safe to drink.
  • Kitchens are fully equipped with cookers, microwaves, fridge/freezers, rice cookers and large screen TV
  • There is an anti-bacterial cleaning pack of materials provided in each kitchen for students to clean after cooking.

 

 

7. Meal Deal from Queen’s

  • All students in quarantine are provided with meals for the first 2 days at no charge if you are a new student arriving to commence studies on campus even if not purchasing the meals for the whole quarantine period from Queen’s.
  • Students can choose to purchase a meal-deal for the quarantine period, the cost is £15 per day. This includes:
    • 3 meals per day: breakfast, lunch and dinner, packed together for each student
    • All meals will contain food, drinks and snacks; there will be a variety of meals which will change each day
    • A minimum of one meal each day will be hot; you can decide when to eat the meals and the main hot meal is to be heated in your kitchen microwave oven.
    • Meals will be delivered to your accommodation for each day for storage in the fridge supplied in the kitchen; this will ensure the food is kept fresh and nutritious.

In addition, Campus Food and Drink will provide a range of food/products to support students self-isolating in Queen’s Accommodation; more detail about meals, costs and how to order is HERE.

 

8. For all international students in quarantine,

The Residential Life team will provide support in settling into quarantine; they will:

  • contact you and provide opportunities to meet other students on line
  • encourage you to take part in social events on line
  • explain how safe distancing can be successful in your accommodation and the kitchen
  • explain how to order on line for delivery of groceries/takeaway restaurant meals if that is your choice.

 

9. Online ordering for meals or provisions:

TESCO Supermarket

https://www.tesco.com/groceries/   To order, go onto the website, register as a new customer, choose a delivery time slot, choose items and place them in your ‘shopping basket’ and proceed to the online checkout.  You will have to pay with credit/debit card. When the delivery arrives to your door they will ring your door bell or phone you.

 

Delivery Meals from local restaurants:

https://deliveroo.co.uk/                  https://www.just-eat.co.uk/

Many local restaurants and cafes offer a delivery service; the delivery companies above are most popular by our students. Enter the postcode of your accommodation on the website/app and view the food options available and how long the delivery will take to arrive. You will have to pay with credit/debit card. It will be delivered to your door, they will ring the doorbell to the apartment or phone your mobile.

 

10. Post/Parcels

Students will not be able to collect post from Reception, some students will be expecting letter post that will need to get in order to open a bank account.(BRP Card)  These letters and any essential parcels will be delivered to the students by staff.

 

11. Rubbish/BT9

All recycling and rubbish is to be brought outside to their main front entrance before 12 noon.

 

12. Sim Card

All students in Quarantine rooms will be provided with a sim card so they can make calls for deliveries etc.

 

13. Money / Debit Cards

You may wish to have access to funds to complete your 10-day quarantine. This will be especially important if you are placing online orders for groceries or buying food online. Most will not accept cash payments. We would strongly encourage contactless payments where possible and limiting the amount of physical cash you have access to at any given time.

We would encourage you to consider how you will make online payments in advance of your arrival. Although you will be able to open a Bank Account after your 10-day quarantine, you may wish to consider alternative options. These may include:

  • PayPal
  • Monzo
  • Revolut
  • Caxton

It may be worth having access to pre-loaded payment cards to make online payments and deliveries easier. Please factor in additional time for your account to set-up and for your card to arrive (where applicable). 

Check out this handy guide on Banking Options, prepared by the International Student Support team.

 Banking Options

 

14. Your Healthcare & Registering with a General Practitioner (GP)

It is important that you sign up for a GP for your health and if you ever feel ill. Information on how to register with the practice for GP services depends on a number of factors including; citizenship, immigration status (if relevant); including how long you will be spending in Belfast.

For information on how to register with the University Health Centre, please visit our handy guide here

The International Student Support Team have also prepared a Health & Healthcare section for international students, which explains how the UK healthcare systems work, and information on GP, dentists, opticians and documents you will need to register with a Health Centre. 

Registering with the University Health Centre International Student Guide to Health & Healthcare

 

15. Biometric Residence Permit (BRP) Information

For information on collecting your BRP, please visit International Student Support's website here:

BRP Information

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