Sub Category

Administrative Skills

  • Committee Servicing
      Dates for this course have not yet been scheduled for 2018/19   Designed for: Staff who have previously attended the 'Effective Minute Taking' course and who service committees, or will...
  • Administrative Fundamentals - Delivering Customer Service
      Date/Time: 9 September 2019 9.30 am - 1.00 pm   Designed for: Clerical and Administrative support staff Content: Ensuring customer satisfaction and delivering high-quality customer...
  • Administrative Fundamentals - Effective Minute Writing
      Date/Time: 8 October 2019 9.30 am - 1.00 pm 18 November 2019 9.30 am - 1.00 pm   Designed for: Clerical and Administrative support staff Content: Minutes are a formal record of...
  • Administrative Fundamentals - Effective Note Taking
      Date/Time: 26 September 2019 9.30 am - 1.00 pm   Designed for: Clerical and Administrative support staff Content: Note taking is an important skill for Administrative support...
  • Administrative Fundamentals - Personal Skills Development
      Date/Time: 4 June 2019 9.30 am - 1.00 pm   Designed for: Clerical and Administrative support staff Content: This workshop focuses on the individual and their management of...
  • Administrative Fundamentals - Supporting Meetings
      Date/Time: 4 September 2019 9.30 am - 1.00 pm 4 December 2019 9.30 am - 1.00 pm   Designed for: Clerical and Administrative support staff Content: Meetings are an ever-present part of...
  • Advanced Administrative PA Skills PA Skills 1, Organising and Planning
      Date/Time: 26 November 2019 9.30 am  -1.00 pm   Designed for: Clerical and Administrative support staff Content: The challenging role of a PA (‘personal assistant’) carries...
  • Advanced Administrative PA Skills PA Skills 2, Effective Writing and Meeting Support
      Date/Time: 16 December 2019 9.30 am - 1.00 pm   Designed for: Clerical and Administrative support staff Content: The second workshop focuses on the written and meeting support the PA...
  • Advanced Administrative Skills - Communicate with Confidence
      Date/Time: 10 October 2019 9.30 am - 1.00 pm   Designed for: Clerical and Administrative support staff Content: Advanced communication for administrative roles such as...
  • Advanced Administrative Skills - Delivering Effective Feedback
      Date/Time: 21 October 2019 9.30 am - 1.00 pm   Designed for: Clerical and Administrative support staff Content: Delivering effective feedback can be daunting and often put off or...
  • Advanced Administrative Skills - Developing Others
      Date/Time: 16 September 2019 9.30 am - 1.00 pm   Designed for: Clerical and Administrative support staff Content: Today’s fast-paced environment demands a ‘continuous...
  • Advanced Administrative Skills - Supervision Skills
      Date/Time: 7 November 2019 9.30 am - 1.00 pm   Designed for: Clerical and Administrative support staff Content: Committed and professional employees doing the right things contributes...
  • Business Writing
      Dates: 20 February 2019 26 June 2019 Time: 9.30 am - 1.00 pm   This programme is designed to help anyone who needs to write business letters, short reports, memos, emails etc. in a more...
  • Communicating Effectively
      Date: 5 December 2019 Time: 9.30 am - 4.00 pm With the ever increasing need to collaborate and have open and honest conversations in the workplace, the need to communicate effectively is a...
  • Collaborative Teams
      Date: 17 October 2019   Time: 9.30 am - 1.00 pm   Creating excellent teams and delivering effective teamwork can be challenging.  Our work environments, operating in fast paced...
  • Creativity and Innovation
      Dates: 14 November 2019 Time: 9.30 am - 1.00 pm   In an ever changing environment it is essential to be able to apply creativity and innovation to problems to effect real change and move...
  • Developing Potential through Mentoring
      Date: 5 November 2019 Time: 9.30 am - 1.00 pm   Mentoring is a critical skill and is a huge benefit for the development of an organisation and its employees. In a world driven by the...
  • Difficult Conversations
      Date: 11 December 2019 Time: 9.30 am - 1.00 pm   Having the courage to have effective, difficult conversations is the key to achieving a successful outcome from those situations. These...
  • Refresher Selection Interview Training
      Content: Staff should attend this course if they have completed the mandatory Selection Interviewing training course.  It has been designed to provide an update on our Appointments...
  • Responding to Change
      Date: 26 November 2019 Time: 9.30 am - 1.00 pm   Change is not only inevitable, it is now expected and essential to enable organisations to rise to challenges and realise potential for...
  • Training for Appraisers of Academic & Research Staff
      Date: 14 September 2018 18 October 2018 Time: 9.30 am - 12.00 pm   Overview This short course provides the essential information required to undertake the role of appraiser in...
  • Training for Appraisers of Professional Support Staff
      Date: 13 September 2018 17 October 2018 Time: 9.30 am - 12.00 pm   Overview: This short course provides the essential information required to undertake the role of appraiser in...
  • Work Smarter
      Date: 30 September 2019 Time: 9.30 am - 1.00 pm   As the demands of working life get busier we are increasingly seeking ways to get the most out from our days. Developing focus, applying...