Sub Category

Administrative Skills

  • Committee Servicing
      Date/Time: To be confirmed   Designed for: Staff who have previously attended the course 'Effective Minute Taking' and who service committees, or will do so in the future, and wish to...
  • Effective Minute Taking
      Date/Time: To be confirmed     Designed for: Staff who take minutes at meetings   Content: The minute taker's role in the meeting Listening for key points and effective note...
  • Clerical Skills Programme
       Programmes for Clerical and Secretarial Staff   The Junior Clerical Skills Programme is aimed at clerical staff in grades 2 and 3. Staff will be required to attend each of the...
  • Senior Clerical Skills Programme
      To be confirmed   The Senior Clerical Skills Programme is for those staff who have at least 10 years experience working in Queen's or are in senior grades 4, 5 and 6.  Staff...
  • Time Management for Support Staff
      To be confirmed   Designed for: Support staff but especially those who work in offices. Content: The need for time and priority management Identifying areas of time wastage Working...
  • Writing Skills for Support Staff
      To be confirmed   Designed for: University Support Staff Content: Identifying readers' needs and their level of expertise Making sure you write the right document Tailoring content to...
  • Achieving your potential (Support Staff)
      To be confirmed   Designed for: Support staff in grades 1 - 6   Aim: To give each individual an understanding of their strengths and potential and how they can harness these to...
  • Customer Care Fundamentals
      Date: 22 November 2017 Time: 10.00 am - 1.00 pm   Overview: This half day course will give staff the knowledge and skills to provide excellent service and meet customer...
  • Induction for Clerical and Secretarial Staff (Grades 2 - 4)
      New Clerical and Secretarial Staff (Grades 2 - 4) will be required to attend an induction programme within 3 months of commencing their employment with Queen's.  The Induction programme...
  • Supporting Effective Performance (Supervisory Support Staff)
      Date: 8 November 2017 Time: 9.30 am – 1.00 pm   Designed for: Supervisory Staff in grades 4 - 6   Aim: Develop supervisory staff in building and supporting high performing...
  • Supporting Resilience in the Team (Supervisory Support Staff)
      To be confirmed   Designed for: Supervisory Staff in grades 4 - 6   Aim: Give supervisors the knowledge and skills to influence and support the resilience of their team to face the...
  • Thinking Creatively (Support Staff)
      Date: 24 November 2017 Time: 9.30 am - 1.00 pm   Designed for: Support staff in grades 1 - 6   Aim: Using games and activities we will encourage staff to make positive steps to...