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Date/Time:
9 September 2019 9.30 am - 1.00 pm
Designed for:
Clerical and Administrative support staff
Content:
Ensuring customer satisfaction and delivering high-quality customer...
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Date/Time:
8 October 2019 9.30 am - 1.00 pm
18 November 2019 9.30 am - 1.00 pm
Designed for:
Clerical and Administrative support staff
Content:
Minutes are a formal record of...
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Date/Time:
26 September 2019 9.30 am - 1.00 pm
Designed for:
Clerical and Administrative support staff
Content:
Note taking is an important skill for Administrative support...
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Date/Time:
9 January 2020 9.30am - 1.00pm
Designed for:
Clerical and Administrative support staff
Content:
This workshop focuses on the individual and their management of their own...
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Date/Time:
7 October 2019 9.30 am - 1.00 pm
4 December 2019 9.30 am - 1.00 pm
Designed for:
Clerical and Administrative support staff
Content:
Meetings are an ever-present part...
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Date/Time:
26 November 2019 9.30 am -1.00 pm
Designed for:
Clerical and Administrative support staff
Content:
The challenging role of a PA (‘personal assistant’) carries...
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Date/Time:
16 December 2019 9.30 am - 1.00 pm
Designed for:
Clerical and Administrative support staff
Content:
The second workshop focuses on the written and meeting support the PA...
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Date/Time:
10 October 2019 9.30 am - 1.00 pm
Designed for:
Clerical and Administrative support staff
Content:
Advanced communication for administrative roles such as...
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Date/Time:
21 October 2019 9.30 am - 1.00 pm
Designed for:
Clerical and Administrative support staff
Content:
Delivering effective feedback can be daunting and often put off or...
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Date/Time:
16 September 2019 9.30 am - 1.00 pm
Designed for:
Clerical and Administrative support staff
Content:
Today’s fast-paced environment demands a ‘continuous...
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Date/Time:
7 November 2019 9.30 am - 1.00 pm
Designed for:
Clerical and Administrative support staff
Content:
Committed and professional employees doing the right things contributes...
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Dates:
14 October 2019
Time:
9.30 am - 1.00 pm
This programme is designed to help anyone who needs to write business letters, short reports, memos, emails etc. in a more effective an...
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Date:
5 December 2019
Time:
9.30 am - 4.00 pm
With the ever increasing need to collaborate and have open and honest conversations in the workplace, the need to communicate effectively is a...
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Date:
17 October 2019
Time:
9.30 am - 1.00 pm
Creating excellent teams and delivering effective teamwork can be challenging. Our work environments, operating in fast paced...
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Dates:
14 November 2019
Time:
9.30 am - 1.00 pm
In an ever changing environment it is essential to be able to apply creativity and innovation to problems to effect real change and move...
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Date:
5 November 2019
Time:
9.30 am - 1.00 pm
Mentoring is a critical skill and is a huge benefit for the development of an organisation and its employees. In a world driven by the...
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Date:
11 December 2019
Time:
9.30 am - 1.00 pm
Having the courage to have effective, difficult conversations is the key to achieving a successful outcome from those situations. These...
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Dates for 2019/20:
To be confirmed.
Time:
To be confirmed.
Content:
Staff should attend this course if they have completed the mandatory Selection Interviewing training course. ...
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Date:
26 November 2019
Time:
9.30 am - 1.00 pm
Change is not only inevitable, it is now expected and essential to enable organisations to rise to challenges and realise potential for...
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2019/20 Date & Time:
To be confirmed.
Overview
This short course provides the essential information required to undertake the role of appraiser in Queen’s. It is...
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2019/20 Date & Time:
To be confirmed.
Overview:
This short course provides the essential information required to undertake the role of appraiser in Queen’s. It is recommended for...
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Date:
30 September 2019
Time:
9.30 am - 1.00 pm
As the demands of working life get busier we are increasingly seeking ways to get the most out from our days. Developing focus, applying...
