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Date:
9 September 2019
Time:
9.30 am - 1.00 pm
Designed for:
Clerical and Administrative support staff
Content:
Ensuring customer satisfaction and delivering high-quality customer...
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Dates:
8 October 2019
18 November 2019
2 March 2020
Time:
9.30 am - 1.00 pm
Designed for:
Clerical and Administrative support staff
Content:
Minutes are a formal record...
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Dates:
26 September 2019
5 February 2020
Times:
9.30 am - 1.00 pm
Designed for:
Clerical and Administrative support staff
Content:
Note taking is an important skill for...
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Dates:
9 January 2020
Times:
9.30am - 1.00pm
Designed for:
Clerical and Administrative support staff
Content:
This workshop focuses on the individual and their management of...
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Dates:
7 October 2019
4 December 2019
1 April 2020
Times:
9.30 am - 1.00 pm
Designed for:
Clerical and Administrative support staff
Content:
Meetings are an ever-present...
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Dates:
26 November 2019
23 January 2020
Time:
9.30 am -1.00 pm
Designed for:
Clerical and Administrative support staff
Content:
The challenging role of a PA (‘personal...
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Dates:
16 December 2019
18 February 2020
Time:
9.30 am - 1.00 pm
Designed for:
Clerical and Administrative support staff
Content:
The second workshop focuses on the written and...
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Dates:
10 October 2019
19 March 2020
Time:
9.30 am - 1.00 pm
Designed for:
Clerical and Administrative support staff
Content:
Advanced communication for administrative roles...
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Date:
21 October 2019
Time:
9.30 am - 1.00 pm
Designed for:
Clerical and Administrative support staff
Content:
Delivering effective feedback can be daunting and often put off or...
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Date:
7 April 2020
Time:
9.30 am - 1.00 pm
Designed for:
Clerical and Administrative support staff
Content:
Today’s fast-paced environment demands a ‘continuous improvement’...
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Dates:
7 November 2019
2 April 2020
Time:
9.30 am - 1.00 pm
Designed for:
Clerical and Administrative support staff
Content:
Committed and professional employees doing the right...
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Dates:
14 October 2019
9 March 2020
Time:
9.30 am - 1.00 pm
This programme is designed to help anyone who needs to write business letters, short reports, memos, emails etc. in a more...
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Date:
5 December 2019
26 March 2020
Time:
9.30 am - 4.00 pm
With the ever increasing need to collaborate and have open and honest conversations in the workplace, the need to communicate...
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Date:
17 October 2019
8 January 2020
Time:
9.30 am - 1.00 pm
Creating excellent teams and delivering effective teamwork can be challenging. Our work environments,...
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Dates:
14 November 2019
4 February 2020
Time:
9.30 am - 1.00 pm
In an ever changing environment it is essential to be able to apply creativity and innovation to problems to effect real...
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Date:
5 November 2019
30 January 2020
24 March 2020
21 April 2020
Time:
9.30 am - 1.00 pm
Mentoring is a critical skill and is a huge benefit for the development of an organisation and...
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Date:
11 December 2019
29 April 2020
Time:
9.30 am - 1.00 pm
Having the courage to have effective, difficult conversations is the key to achieving a successful outcome from those...
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Dates for 2019/20:
To be confirmed.
Time:
To be confirmed.
Content:
Staff should attend this course if they have completed the mandatory Selection Interviewing training course. ...
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Date:
26 November 2019
26 February 2020
Time:
9.30 am - 1.00 pm
Change is not only inevitable, it is now expected and essential to enable organisations to rise to challenges and...
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Date:
30 September 2019
23 January 2020
Time:
9.30 am - 1.00 pm
As the demands of working life get busier we are increasingly seeking ways to get the most out from our days. Developing...
