Date: To be confirmed. Time: To be confirmed.   Designed for: Clerical and Administrative support staff Content: Ensuring customer satisfaction and delivering high-quality customer...

  Dates: To be confirmed.   Time: To be confirmed.   Designed for: Clerical and Administrative support staff Content: Minutes are a formal record of meetings.  This is part of...

  Dates: To be confirmed.   Times: To be confirmed.   Designed for: Clerical and Administrative support staff Content: Note taking is an important skill for Administrative support...

  Dates: To be confirmed.   Times: To be confirmed.   Designed for: Clerical and Administrative support staff Content: This workshop focuses on the individual and their management...

  Dates: To be confirmed.   Times: To be confirmed.   Designed for: Clerical and Administrative support staff Content: Meetings are an ever-present part of working life. ...

  Dates: To be confirmed. Time: To be confirmed.   Designed for: Clerical and Administrative support staff Content: The challenging role of a PA (‘personal assistant’) carries much...

  Dates: To be confirmed. Time: To be confirmed.   Designed for: Clerical and Administrative support staff Content: The second workshop focuses on the written and meeting support the PA...

  Dates: To be confirmed. Time: To be confirmed.   Designed for: Clerical and Administrative support staff Content: Advanced communication for administrative roles such as contributing...

  Date: To be confirmed. Time: To be confirmed.   Designed for: Clerical and Administrative support staff Content: Delivering effective feedback can be daunting and often put off or...

  Date: To be confirmed. Time: To be confirmed.   Designed for: Clerical and Administrative support staff Content: Today’s fast-paced environment demands a ‘continuous improvement’...

  Dates: To be confirmed. Time: To be confirmed.   Designed for: Clerical and Administrative support staff Content: Committed and professional employees doing the right things...

  Dates: To be confirmed. Time: To be confirmed.   This programme is designed to help anyone who needs to write business letters, short reports, memos, emails etc. in a more effective an...

  Date: To be confirmed. Time: To be confirmed.   With the ever increasing need to collaborate and have open and honest conversations in the workplace, the need to communicate effectively...

  Date: To be confirmed.   Time: To be confirmed.   Creating excellent teams and delivering effective teamwork can be challenging.  Our work environments, operating in fast paced...

  Dates: To be confirmed. Time: To be confirmed.   In an ever changing environment it is essential to be able to apply creativity and innovation to problems to effect real change and move...

  Date: To be confirmed. Time: To be confirmed.   Mentoring is a critical skill and is a huge benefit for the development of an organisation and its employees. In a world driven by the...

  Date: To be confirmed. Time: To be confirmed.   Having the courage to have effective, difficult conversations is the key to achieving a successful outcome from those situations. These...

  Dates for 2020/21: To be confirmed. Time: To be confirmed.   Content: Staff should attend this course if they have completed the mandatory Selection Interviewing training course. ...

  Date: To be confirmed. Time: To be confirmed.   Change is not only inevitable, it is now expected and essential to enable organisations to rise to challenges and realise potential for...

  Date: To be confirmed. Time: To be confirmed.   As the demands of working life get busier we are increasingly seeking ways to get the most out from our days. Developing focus, applying...