Sub Category

Communication Skills

  • Effective use of voice: Free your voice - Find Your Voice
      Date/Time: No further sessions currently scheduled to run this academic year   Designed for: Research staff   This is a vocal workshop to help you find your natural...
  • Applying your research to policy agendas
    Date: 9 May 2019 Time: 9.30 am - 1.00 pm   Designed for: Researchers who are interested in using the results of their research beyond academia to influence policy makers/service providers in...
  • Committee Servicing
      Dates for this course have not yet been scheduled for 2018/19   Designed for: Staff who have previously attended the 'Effective Minute Taking' course and who service committees, or will...
  • Effective Minute Taking
      Dates for this course have not yet been scheduled for 2018/19   Designed for: This course is open to staff who wish to improve their minute taking skills and there is an opportunity to...
  • Administrative Fundamentals - Delivering Customer Service
      Date/Time: 29 March 2019 9.30 am - 1.00 pm   Designed for: Clerical and Administrative support staff Content: Ensuring customer satisfaction and delivering high-quality customer...
  • Administrative Fundamentals - Effective Minute Writing
      Date/Time: 14 May 2019 9.30 am - 1.00 pm   Designed for: Clerical and Administrative support staff Content: Minutes are a formal record of meetings.  This is part of the...
  • Administrative Fundamentals - Effective Note Taking
      Date/Time: 2 May 2019 9.30 am - 1.00 pm   Designed for: Clerical and Administrative support staff Content: Note taking is an important skill for Administrative support staff to...
  • Administrative Fundamentals - Personal Skills Development
      Date/Time: 4 June 2019 9.30 am - 1.00 pm   Designed for: Clerical and Administrative support staff Content: This workshop focuses on the individual and their management of...
  • Administrative Fundamentals - Supporting Meetings
      Date/Time: 8 April 2019 9.30 am - 1.00 pm   Designed for: Clerical and Administrative support staff Content: Meetings are an ever-present part of working life.  Today’s...
  • Advanced Administrative PA Skills PA Skills 1, Organising and Planning
      Date/Time: 3 June 2019 9.30 am - 1.00 pm   Designed for: Clerical and Administrative support staff Content: The challenging role of a PA (‘personal assistant’) carries much...
  • Advanced Administrative PA Skills PA Skills 2, Effective Writing and Meeting Support
      Date/Time: 17June 2019 9.30 am - 1.00 pm   Designed for: Clerical and Administrative support staff Content: The second workshop focuses on the written and meeting support the PA...
  • Advanced Administrative Skills - Communicate with Confidence
      Date/Time: 18 June 2019 9.30 am - 1.00 pm   Designed for: Clerical and Administrative support staff Content: Advanced communication for administrative roles such as contributing...
  • Advanced Administrative Skills - Delivering Effective Feedback
      Date/Time: 29 April 2019 9.30 am - 1.00 pm   Designed for: Clerical and Administrative support staff Content: Delivering effective feedback can be daunting and often put off or...
  • Advanced Administrative Skills - Developing Others
      Date/Time: 23 May 2019 9.30 am - 1.00 pm   Designed for: Clerical and Administrative support staff Content: Today’s fast-paced environment demands a ‘continuous improvement’...
  • Advanced Administrative Skills - Supervision Skills
      Date/Time: 1 April 2019 9.30 am - 1.00 pm   Designed for: Clerical and Administrative support staff Content: Committed and professional employees doing the right things...
  • An introduction to cultural awareness and sensitivity
      Dates: 16 October 2018 15 November 2018 11 December 2018 4 February 2019 6 March 2019 3 April 2019 8 May 2019   Time: 9.30 am - 12.45 pm   Course Objectives Explore the meaning of...
  • Bullying and Harrassment Training
      The Diversity and Inclusion Unit is pleased to announce a number of equality and diversity training sessions for QUB staff will take place throughout 2019 on Bullying and Harassment,...
  • Business Writing
      Dates: 20 February 2019 26 June 2019 Time: 9.30 am - 1.00 pm   This programme is designed to help anyone who needs to write business letters, short reports, memos, emails etc. in a more...
  • Communicating Effectively
      Date: 27 March 2019 Time: 9.30 am - 4.00 pm With the ever increasing need to collaborate and have open and honest conversations in the workplace, the need to communicate effectively is a core...
  • Conflict in the Workplace
      Date: 29 May 2019 Time: 9.30 am - 1.00 pm   Being able to diffuse and manage conflict is the responsibility of all employees, not just managers. This session will explore how and why...
  • Creating Collaborative Teams
      Date: 17 April 2019 Time: 9.30 am - 1.00 pm   Creating excellent teams and delivering effective teamwork can be challenging.  Our work environments, operating in fast paced and ever...
  • Creativity and Innovation
      Dates: 27 February 2019 15 May 2019 Time: 9.30 am - 1.00 pm   In an ever changing environment it is essential to be able to apply creativity and innovation to problems to effect real...
  • Developing Influence
      Dates: 5 February 2019 5 June 2019 Time: 9.30 am - 1.00 pm   The ability to influence through personal impact and develop effective influencing skills are essential in today’s...
  • Developing Potential through Coaching & Mentoring
      Date: 22 November 2018 Time: 9.30 am - 4.30 pm Coaching and mentoring are critical leadership skills, for managers and non-managers.  A coaching style of leadership has huge benefits...
  • Developing Potential through Mentoring
      Date: 13 March 2019 Time: 9.30 am - 1.00 pm   Mentoring is a critical skill and is a huge benefit for the development of an organisation and its employees. In a world driven by the need...
  • Difficult Conversations
      Date: 9 April 2019 Time: 9.30 am - 1.00 pm   Having the courage to have effective, difficult conversations is the key to achieving a successful outcome from those situations. These...
  • Introduction to Chinese Language and Culture
      Dates: 8 October 2018 5 November 2018 10 December 2018 28 January 2019 25 February 2019 25 March 2019 29 April 2019 3 June 2019 1 July 2019   Time: 10.00 am - 12.30 pm (with the...
  • Presenting with Impact
      Dates: 22 February 2019 22 May 2019 Time: 9.30 am - 4.00 pm   For many of us, the key to finding the confidence to present with impact comes from being well prepared and practiced. This...
  • Refresher Selection Interview Training
      Content: Staff should attend this course if they have completed the mandatory Selection Interviewing training course.  It has been designed to provide an update on our Appointments...
  • Responding to Change
      Date: 14 March 2019 Time: 9.30 am - 1.00 pm   Change is not only inevitable, it is now expected and essential to enable organisations to rise to challenges and realise potential for both...
  • Sexual Orientation Awareness
      Two training sessions for QUB staff on sexual orientation awareness will take place on the following dates: 14th March 2019, 12.30-2.00 pm (Senate Room, Lanyon Building) 11th April 2019,...
  • Training for Appraisers of Academic & Research Staff
      Date: 14 September 2018 18 October 2018 Time: 9.30 am - 12.00 pm   Overview This short course provides the essential information required to undertake the role of appraiser in...
  • Training for Appraisers of Professional Support Staff
      Date: 13 September 2018 17 October 2018 Time: 9.30 am - 12.00 pm   Overview: This short course provides the essential information required to undertake the role of appraiser in...
  • Transgender Awareness
      3 training sessions on Transgender Equality Awareness for QUB staff will take place in the University on the following dates: 15 February 2019, 12.30-2pm (Main Site Tower, 0G/010) 16 May,...
  • Work Smarter
      Date: 7 May 2019 Time: 9.30 am - 1.00 pm   As the demands of working life get busier we are increasingly seeking ways to get the most out from our days. Developing focus, applying tools...