Course Details

How to have that difficult conversation (Supervisory Support Staff)

Event Description



27 November 2017



9.30 – 1.00


Designed for:

Supervisory Staff in grades 4 - 6



To help staff focus on having a successful conversation that achieves the desired outcome.



  • Understanding the challenges associated with difficult conversations
  • Phases of difficult conversations
  • What’s underneath the situation?
  • Appreciating differences
  • Understanding what is said and what is unsaid
  • A step by step process to tackling a difficult conversation
  • Clarifying your goal and action plan

Booking Information

Register for a course via Queen's Online: - Then select the iTrent training link in the list of services for staff

Booking URL:
New Course: Yes
Course Type(s): Communication Skills, Personal and Career Development
Staff Categories: All Staff, Clerical and Library Assistants
Keywords: Difficult, Conversation

Course Contact Details

Name: Organisational Development
Telephone: 5350/5381