Course Details

Customer Care Fundamentals

Event Description

 

Date:

22 November 2017

Time:

10.00 am - 1.00 pm

 

Overview:

This half day course will give staff the knowledge and skills to provide excellent service and meet customer needs.

 

Content:

  • Valuing our customers
  • Identifying customer needs (listening to our customers)
  • Taking ownership of problems
  • Diffusing angry customer situations

Booking Information

Register for a course via Queen's Online: http://www.qub.ac.uk/qol - Select the iTrent Training link in the list of services for staff


Booking URL: Queen's Online
New Course: Yes
Course Type(s): Administrative Skills, Communication Skills
Staff Categories: Clerical and Library Assistants, Operational
Keywords: Customers, service, quality

Course Contact Details

Name: Organisational Development
Telephone: 5350/5381
Email: training@qub.ac.uk