- Organisational Development: stafflearning@qub.ac.uk, Ext, 5975/5381
- Information Services - IT Training: itcourses@qub.ac.uk, Ext 6189
Date:
11 December 2019
29 April 2020
Time:
9.30 am - 1.00 pm
Having the courage to have effective, difficult conversations is the key to achieving a successful outcome from those situations. These conversations can vary greatly from personal to performance issues, however the approach and models covered in this workshop to support the formulation of conversations can be used in all scenarios. The workshop will examine why preparation is key to having successful courageous conversations and provide you with tools and practice to hone these skills.
Overview
This session will build your skills and confidence in having difficult conversations and equip you with tools, models and techniques to master them. There will be time to practice these skills in a scenario-based session.
Learning Outcomes
Register via iTrent Self-Service