Course Details

Advanced Administrative Skills - Delivering Effective Feedback

Event Description

 

Date/Time:

21 October 2019 9.30 am - 1.00 pm

 

Designed for:

Clerical and Administrative support staff

Content:

Delivering effective feedback can be daunting and often put off or avoided.  Self-awareness is an elusive commodity.  Without feedback, two options prevail: self-doubt or assumption of effectiveness. Effective feedback supports others by affirming and building confidence in some cases and paths for improvement in others.

Duration: half day

Overview

This workshop highlights the risks and benefits of feedback and supports delegates to minimize the risks while maximizing the benefits.  It builds their confidence to prepare, deliver and evaluate their feedback and develop best practice.

Learning Outcomes

  • Core rules and expectations
  • Understanding the human responses
  • Praise
  • Constructive criticism
  • Steps to take
  • Action planning

Aims/Aimed at

This flexible range of learning courses is designed for staff in clerical and administrative support roles and will be offered 2-3 times each year.  Discuss your learning priorities, and agree with your line manager, the most appropriate sessions to support you in your role and to meet your development needs.



Booking Information

 

Register for this course via iTrent Self-Service


New Course: Yes
Course Type(s): Administrative Skills, Communication Skills
Staff Categories: Clerical and Library Assistants
Keywords: Core rules expectations Understanding Praise Constructive Action planning Advanced Administrative

Course Contact Details

Name: Organisational Development
Telephone: 5381
Email: stafflearning@qub.ac.uk