Course Details

Advanced Administrative Skills - Developing Others

Event Description

 

Date/Time:

16 September 2019 9.30 am - 1.00 pm

 

Designed for:

Clerical and Administrative support staff

Content:

Today’s fast-paced environment demands a ‘continuous improvement’ ethos in almost everything we do.  Developing ourselves and others to keep abreast of changing demands makes for a vibrant and rewarding environment.  Supporting development in colleagues for whom you have responsibility, or sharing your experience with others, at the right pace and in the right way is important to meet current and future professional requirements.

 

Duration: half day

Overview

This workshop supports those who have responsibility to develop others.  It helps delegates; review their own approach to learning and development; consider how people develop differently; supports their ability to adapt their approach and to develop others.  Delegates develop their own skills as they support the development of others.

Learning Outcomes

 

  • Understanding change, development, growth and challenges
  • Developing trust
  • Motivation
  • Securing trust and commitment
  • Action planning

 


Aims/Aimed at

This flexible range of learning courses is designed for staff in clerical and administrative support roles and will be offered 2-3 times each year.  Discuss your learning priorities, and agree with your line manager, the most appropriate sessions to support you in your role and to meet your development needs.



Booking Information

 

Register for this course via iTrent Self-Service


New Course: Yes
Course Type(s): Administrative Skills, Communication Skills
Staff Categories: Clerical and Library Assistants
Keywords: developing others understanding developing trust motivation securing commitment action planning Advanced Administrative

Course Contact Details

Name: Organisational Development
Telephone: 5381
Email: stafflearning@qub.ac.uk