In this article we cover:

  • How sessions work
  • How to start my session
  • How to end a session
  • How long can my session stay open?
  • Restarting a session
  • Troubleshooting

How sessions work:

Sessions in Vevox are controlled by the Session Status.  This is the place where you start your session and end your session

The session status will appear in the drop-down menu of the Session information panel of your dashboard.

My_session_information_session_state

A session can either be;

  • Start_icon Started: The session is active and available for participants to join.
  • Pause_status_bar Waiting: The session is ready to begin, participants can join the session but cannot access the messaging or polling.
  • Stop_icon Stopped: The session is inactive and cannot be found by participants.

When you first create a new session it will always begin in the waiting state. 

For the majority of our accounts, you may only have one started session at any time. All  Enterprise plans for Business as well as Pro & Institution plans for Education however, can run concurrent sessions and have more than one session in starting status at any time.

 

To start a session:

number-steps_1_15x15 When opening the session card, a warning message will appear at the top, asking you to start your session. Press the 'Start session' option. Session_start_state number-steps_2_15x15 Alternatively use the session information panel drop-down and select the 'Start session' option. Start_session_

If you attempt to start a session whilst you already have one running you will be warned that by continuing to start this session will result in the other active session being put into a waiting state.

Any participants that are connected to a session will be disconnected when the session is stopped.

To end a session:

number-steps_1_15x15 From the sessions list (click on the Vevox logo top left corner) choose the relevant session card.

number-steps_2_15x15 Go to the session information panel in the middle top of your screen and press the drop-down arrow.

Session_information_panel_drop_down_menu

number-steps_3_15x15 From the drop-down menu, select the 'End session' button. Your session will now be stopped. 

End_session

Don't forget to set your session status to started, before your meeting session begins.