Skip to Content


Error when embedding content in Canvas

The Web Support Team (WST) were recently made aware of an issue affecting Mediasite Users when trying to embed content in the Canvas LMS via the rich text editor.

Screenshot of My Mediasite interface after 7.2.2 update 2019

Update - This issue has now been resolved as part of the latest Mediasite Video Platform update (7.4.4)

Embedding Mediasite content in Canvas via the rich text editor may fail due to a recent security change by Instructure.  Effective September 19, 2020, Instructure has pushed out a change to their security model which will impact integrations with Canvas such as Mediasite. With this change implemented in the live Canvas environment, some methods of embedding content will no longer work, please see details in the table below.

Type Pass/Fail Description
Presentation Link Pass Presentation link places a hyperlink to the video in your Page.
Presentation Player Only Fail Embeds media player only.
Presentation Abstract Only Fail Links to the presentation with a thumbnail image and presentation details.
Presentation Abstract + Player Fail Embedded presentation with a thumbnail image and presentation details.

Existing Embedded Content

Please note: Existing embedded content will not be impacted and will continue to be accessible.  This is only an issue with adding new embedded content.


Sonic Foundry is currently working on an update to the Mediasite Video Platform which will resolve this issue and they expect this update to be available within the next week. 

We will keep all users updated on progress to resolve this issue and apologise for any inconvenience caused.