Skip to Content

FAQs

mba-800
Mediasite FAQs
Frequently Asked Questions

Do we already have the answer to your question? Use the resource below to find out.

FAQ Areas

Please see our list of frequently asked questions and answers below.  If there are any questions that we haven't covered, or if you have any other queries, please get in contact via the IT Helpdesk.

General

  • Why not just use MS Stream , YouTube Vimeo, etc.?

    Why not just use YouTube, Vimeo, etc.?

    The Mediasite server is entirely maintained and supported by Queen's University. This provides the benefits of:

    • Direct access to support when needed, via the IT Service Desk.
    • Protection of intellectual property (IP) – all content is housed on servers within Queen's, with backup systems in place, so there are no issues with third parties obtaining your data, or for instance, unexpected changes to privacy rules or terms & conditions.
    • Accessible to all Queen's (and subsidiary college) users around the world: for instance students and staff at  (CQC), where access to YouTube has been locked down nationally.
    • The Mediasite server authenticates directly via staff and student logins, making it easy to ensure that only the right people have access to content.
    • Mediasite is integrated with Canvas, the virtual learning environment (VLE) at Queen's. See 
    • No advertising.

    Additionally:

    • Multiple streams The Mediasite player is capable of showing multiple streams at once, such as a slideshow alongside a video of the presenter. This increases engagement for viewers and also improves accessibility for those that may have difficulty hearing or interpreting the presenter.
    • Built in Editor With Mediasite you can edit the content you create.
    • Low bandwidth capabilities Slideshow content (such as that recorded in Desktop Recorder using the Slideshow format) is extremely low bandwidth compared to video, and is also searchable - so the viewer can type a keyword into the player and it will search the slides for the moment that the phrase appeared in the slides.
    • New functionality system, which is created by Sonic Foundry, is on a continuous development programme, meaning that every so often new releases are made which add improvements and further functionality.
  • How do I reset my Cache, and clear cookie issues.

    How cache & cookies work

    • Cookies are files created by sites you visit. They make your online experience easier by saving browsing data, sometimes after an upgrade to Mediasite or a change to one of the many QUB systems, having old cache and cookies can cause issues.
    • The cache remembers parts of pages, like images, to help them open faster during your next visit, this however may cause issues on some occasions.

    What happens after you clear this info?

    After you clear cache and cookies:

    • Some settings on sites get deleted. For example, if you were signed in, you’ll need to sign in again.
    • Some sites can seem slower because content, like images, needs to load again, however this will speed up after the first load.
    • The issues with your service should be resolved!

    Jump to instructions about your particular browser.

    Chrome

    FireFox

    Safari


    In Chrome - Clear the cache

    1. On your computer, open Chrome.
    2. At the top right, click More More.
    3. Click More tools and then Clear browsing data.
    4. At the top, choose a time range. To delete everything, select All time.
    5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
    6. Click Clear data.

    Learn how to change more cookie settings in Chrome. For example, you can delete cookies for a specific site (like Mediasite or Canvas).


     FireFox - Clear the cache

    The Firefox cache temporarily stores images, scripts, and other parts of websites you visit in order to speed up your browsing experience. To clear your history (cookies, browsing history, cache, etc.) all at once, see Delete browsing, search and download history on Firefox.

    1. Click the menu button Fx57Menu and select Options.
    2. Select the Privacy & Security panel.
    3. In the Cookies and Site Data section, click Clear Data.
      Fx60Cookies&SiteData-ClearCache
    4. Remove the check mark in front of Cookies and Site Data.
    5. With Cached Web Content check marked, click the Clear button.
    6. Close the about:preferences page. Any changes you've made will automatically be saved.
    Tip: Here's another way to clear the Firefox cache:
    Click the Library button 57 library icon , click History and click Clear Recent History.
     
    Next to Time range to clear, choose Everything from the drop-down menu, select Cache in the items list, make sure other items you want to keep are not selected and then click the OK button. See this article for details.
     

    Safari - Clear the cache

    Step 1

    Click on the Safari drop-down menu and select Preferences.

    Step 2

    Click the Advanced tab. Select the Show Develop menu in menu bar checkbox and close the Preferences window.

    Step 3

    Select the Develop drop-down menu. Click Empty Cache

    Step 4

    Note: You may want to also clear your browser history. Select the History drop-down, then Clear History.

  • What is Mediasite? (Part 1)

    What is Mediasite?

    Mediasite is a video and media platform managed and fully supported by Queen's University Belfast Information Services. It affords University staff the ability to create, manage and distribute video content, presentations and podcasts.

    Mediasite integrates with learning environments such as QOL, Moodle and Canvas, and can also be used with the Content Managment System (CMS), WordPress blogs and SharePoint. It is a one-stop shop for all of your media content.

    As well as providing a platform, Mediasite also provides tools (Mediasite Desktop Recorder and MyMediasite) which allow you to create, manage and share your own content, using your own devices. See the video below for more information:

  • What is Mediasite? (Part 3)

    The Mediasite team also provides the following additional services:

    • As a media server, Mediasite is able to host audio podcasts (such as this one) and provide an RSS feed to allow these podcasts to be fed seamlessly to iTunes, Spotify and other podcast clients.  with us if you'd like to this to be set up. Expected lead time is 1 week.
    • We can record and/or live-stream special lectures or events, using Mediasite technology (for instance capturing a video of a presenter as well as their onscreen slideshow presentation).  with us if you'd like to book us or to find out what is available. Notice required before the event is 4 weeks, depending on required technical setup and staff scheduling.

    Finally, Mediasite is entirely capable of managing and automating campus-wide lecture capture, when integrated with a number of other systems in the university (such as room bookings, teaching modules and the VLE). However this currently requires investment, not only in these systems, but also in the teaching room audio and video recording infrastructure acros the campus. The long-term goal of the team is to realise this capability by working with other sections of the university and provide a robust lecture capture solution across Queen's and its subsidiary colleges.

    Return to top 

  • How do I access Mediasite?

    How do I access Mediasite?

    Note: Mediasite user accounts are currently only for staff members. Students do not need a user account in order to access content on Mediasite.

    If you have a Mediasite user account, you should see an icon in your Quick Links in Queen's Online, like the one below:

    Mediasite mini logo and title.

    This will take you to your My Mediasite portal.

    See also:

     

     

     

    Return to top 

  • FAQ - What is Mediasite the video platform?

    Mediasite is a video and media platform managed and fully supported by Queen's University Belfast Information Services. It affords University staff the ability to create, manage and distribute video content, presentations and podcasts.

    Mediasite integrates with learning environments such as QOL, Moodle and Canvas, and can also be used with the Content Managment System (CMS), WordPress blogs and SharePoint. It is a one-stop shop for all of your media content.

    As well as providing a platform, Mediasite also provides tools (Mediasite Desktop Recorder and MyMediasite) which allow you to create, manage and share your own content, using your own devices. See the video below for more information:

    The Mediasite team also provides the following additional services:

    • As a media server, Mediasite is able to host audio podcasts (such as this one) and provide an RSS feed to allow these podcasts to be fed seamlessly to iTunes, Spotify and other podcast clients. Get in touch with us if you'd like to this to be set up. Expected lead time is 1 week.
    • We can record and/or live-stream special lectures or events, using Mediasite technology (for instance capturing a video of a presenter as well as their onscreen slideshow presentation).  with us if you'd like to book us or to find out what is available. Notice required before the event is 4 weeks, depending on required technical setup and staff scheduling.

    Finally, Mediasite is entirely capable of managing and automating campus-wide lecture capture, when integrated with a number of other systems in the university (such as room bookings, teaching modules and the VLE). However this currently requires investment, not only in these systems, but also in the teaching room audio and video recording infrastructure acros the campus. The long-term goal of the team is to realise this capability by working with other sections of the university and provide a robust lecture capture solution across Queen's and its subsidiary colleges.

  • How do I request access to Mediasite?

    How do I request access to Mediasite?

    Note: Mediasite user accounts are currently only for staff members. Students do not need a user account in order to access content on Mediasite.

    To apply for a Mediasite account, complete the . After submission, we aim to have your account up and running within 2–3 business days.

    Return to top 

My Mediasite

  • What is My Mediasite?

    What is My Mediasite?

    My Mediasite is the online portal to which staff users have access. If you have signed up, you will find a link to the portal in your Queen's Online quicklinks.

    Screenshot of My Mediasite interface after 7.2.2 update 2019

    My Mediasite is the centre of your Mediasite content management. Any videos you create (or which someone has shared with you) will be accessible here, to review, edit, set security access, obtain links and, if necessary, delete. Here is a detailed rundown of the main functions available:

    Edit your presentations

    • Perform edits to video content, such as cutting out sections or adding fades;
    • Remove or replace individual slides (where the presentation has been recorded as a slideshow);
    • Add "chapters", which aid the viewer in navigating through longer videos;
    • Add a custom thumbnail to be shown wherever your video is embedded, such as on CMS or your VLE.

    Manage access to content

    • Allow or deny viewing access for groups, such as all students, all staff, the world at large, or custom groups (contact the Mediasite team for information);
    • Allow editing access for individual staff members;
    • Move content into shared folders (see );
    • Manage "channels" and "catalogs" (a kind of dynamic playlist) of presentations, which can be linked to folders;
    • Share content by obtaining a direct viewing link (URL) or embed code to insert into CMS pages or VLE courses.

    General administration

    • Rename content and add further descriptions;
    • Provide bio details of presenter(s);
    • Add links to related material, to appear alongside the presentation.

    For more information on how to use My Mediasite, see our  page.

    Return to top 

  • I've deleted a video by mistake. Can I get it back?

    I've deleted a video by mistake. Can I get it back?

    If you contact us within 90 days of deletion of a presentation, it should be possible for us to retrieve it. File a ticket on the IT Service Desk with details (ideally the full title of the video and any other known information) and we will try our best to get the content back.

    After 90 days, content that has been deleted will be permanently removed from the system.

    Return to top 

  • Help! My video has uploaded, but it is taking a very long time to process.

    Help! My video has uploaded, but it is taking a very long time to process.

    The Mediasite service processes videos in the order in which they are received. So, if you happen to be uploading content at the same time as a lot of other people, then you may have to wait longer than you would expect. We recommend that users bear this in mind when working to time constraints.

    However, there are ways that you can speed up processing time:

    • Use Mediasite Desktop Recorder to create your content.
      Content created using Mediasite Desktop Recorder is geared directly to the Mediasite system and provides far quicker processing time that videos created on other sources and uploaded to Mediasite.
    • Use Slideshow recording instead of Screencast (see )
    • For videos created elsewhere - stick to the following encoding settings:
      • MPEG-4 (.MP4) file format
      • H.264 video encoding
      • AAC audio encoding
      • Constant frame rate
      • Keyframe interval of 6 seconds or less
      • Mono or Stereo audio (more than 2 channels are not supported)
      • Up to 3 megabits-per-second (Mbps) quality/bitrate

    If the above approaches have not been adhered to, then normal processing time can be a little longer than real-time; i.e. a 45 min video could take an hour, even without a queue of videos.

    If you have waited for longer than this and the video is still marked as "processing", file a ticket on the IT Service Desk and we will investigate this for you.

    See also:

     

    Return to top ↑

  • How do I request access to Mediasite?

    You can embed a video from Mediasite into another platform (like Wordpress or Drupal etc), by sharing the video. If you are embedding into Canvas this process is automatic (read this article).

     

    Start by logging into your MyMediasite

    • Then choose the SHARE PRESENTATION option on the right of the screen
    • Use the EMBED option to get the code (top right of the panel that just opened).
    • Choose your size of video to update the cod
    • Press Copy to copy this code into your clipboard.

    Here is a video of the process.

     

    embed a mediasite video into a platform

  • How do I set my video to viewable?

    How do I set my video to viewable?

    Note: When a presentation/video is set as "private", this setting overrides all security settings. So no one will ever be able to watch the video if it is set to private, regardless of your security settings or whether it is in a shared folder.

    By default, when content is uploaded, it is set to private. This is to avoid making content visible before you have reviewed it for errors. To ensure that the video is available for people to watch, you need to set it to viewable. There are two ways to set this in My Mediasite:

    1. On your list of videos, you will see that each thumbnail has some icons along the bottom of it. One of these icons is a padlock:

      The padlock shows the current status of the video.
      •  – closed: the video is currently private.
      •  – open: the video is currently viewable.
      By clicking on the padlock, you can toggle this status.
    2. On the details page of each video, if you scroll down you will see a section labelled "Visibility":
      Screenshot of My Mediasite details page for a video, with visibility section highlighted
      If you change the dropdown from Private to Viewable it will make the video viewable.

    Return to top 

  • How do I share a video with Students or others?

    How do I share a video with Students or others?

    If you want to share a video with anyone (inside or outside the University). You can do this directly from the MyMediasite window.

    Head to your MyMediasite page.

    • Select a Video
    • Adjust the slider (for the permissions). Likely you want to set this to EVERYONE.
    • Click on Share Presentation (right-hand side)
    • You can copy the link that appears.

    *Note that even though the slider is set to EVERYONE, only the people with the link can watch the video. This is handy for sharing with students, inside a TEAMs call for example.

     

    Return to top 

  • How do I share a video with Specific people?

    How do I share a video with Specific people?

    If you want to share a video with anyone (inside or outside the University). You can do this directly from the MyMediasite window.

    Head to your MyMediasite page.

    • Select a Video
    • Click on Share Presentation (right-hand side)
    • You put in the details of the specific user to share the video with.

    *This is handy for student feedback, perhaps from a course.

     

     

    Return to top 

  • Where are my shared folders?

    Where are my shared folders?

    Your "favourite" shared folders are shown on the left hand side of the My Mediasite interface. If you don't see your folder present here, click on the Shared Folders heading and you will see all of the folders to which you have access.

    Clicking on the name of each folder will display the contents of that folder.

    On the right of each listed folder is a button labelled Favourite. You can select/deselect whichever folders you wish and they will then appear in the quick list on the left side.

    Return to top 

  • How can I download my video/presentation?

    How can I download my video/presentation?

    Requirement for download

    Firstly, have a think about whether you need to download your presentation or not. It may be that simply sharing a link to your presentation on Mediasite (or embedding it) will be better for you. The advantages of just sharing or embedding your Mediasite presentation from the server, include:

    • Playback of multiple streams simultaneously (i.e. camera and screen);
    • Always up-to-date, so that any video edits, changing of slides, alterations to information, are always reflected in the playable link;
    • Collaborative access, so that other members of your team (if they have been given access) can work together and make alterations as needed;
    • Subtitles, if they have been applied.

    There are also a few points to note about the downloadable format. When requested, Mediasite generates a static video file, which is referred to in Mediasite as a vodcast. This is in an easily transferable format, for you to download. Because this is just a single video file:

    • If your presentation has multiple streams (e.g. camera and screen), they will be combined into a single standard-resolution video, with borders surrounding the streams. As a result this will be a lower viewable resolution (video quality) per stream than the format displayed on the server;
    • There is no browseable slide file generated (such as a .pptx or .pdf); only the video file, which will display the slides as a video stream.

    If you are downloading in order to transfer to YouTube or similar video service, please see 

    So, in general, we recommend against downloading the presentation where possible, but we do recognise that in some circumstances you may wish to do so.

     

     

    To make a presentation downloadable:

    • Browse to (or search for) your video in My Mediasite.
    • Click on the video thumbnail or title to enter the presentation summary page.
    • Click on Edit Details, at the top right of the page navigation.
    • Browse to the Delivery tab, below the video preview.
    • Select the Vodcast checkbox.
    • Choose a Vodcast project. These are different settings by which to encode the downloaded video. The following selection will be available:
      Listing of available vodcast formats, or project, to which a standard staff user has access within My Mediasite.
      Choose the option which best suits your presentation or video, Slides & AudioSingle Video or Multi Video.
      Note: All options will have a watermark (QUB logo) added to the video. If you require a downloadable file without a watermark, please apply to the Mediasite team by opening a support case (go.qub.ac.uk/itsupport).
    • Click Save.
    • Depending on server load when you make the request, it will take time to create the downloadable file. Under normal conditions, the time taken will be around the same length as the original presentation itself.

    To check the processing status of a vodcast:

    • Return to the presentation summary page.
    • Browse to the Delivery tab.
    • Under Video Podcast (composite), the processing status will be visible.

    To download the vodcast file:

    After waiting for the vodcast file to be generated; from within My Mediasite:

    • Return to the presentation summary page.
    • Scroll to the bottom of the page, and click on Download to Computer at bottom right.
    • Select your vodcast file.

    Return to top 

  • Why does my video take such a long time to upload?

    Why does my video take such a long time to upload?

    Slow uploads could be caused by a number of different things.

    Broadband connection

    The most common reason will be the speed and/or quality of the internet connection to your location. If you find that it takes a very long time to upload from home, but a much shorter time in your office, then most likely your home internet connection isn't quite up to providing fast video delivery. We recommend uploading in a place that you know has a good connection.

    Wi-Fi or Mobile signal

    If you are on Wi-Fi or mobile networks, your upload speed will be slowed down if your signal level is poor; i.e. there are too many walls, electronics or other obstacles between your device and the Wi-Fi router or signal provider.

    Video file size

    If you are uploading a video file to MyMediasite (i.e. which has not been created on Mediasite Desktop Recorder), you may need to consider the size of the video. Practically any video file you upload will be compressed to a certain degree, using a form of encoding or codec. Most video software provides default encoding options for different usage, such as home viewing, presentation, or use on the web. Where possible choose a "web video" or similar option when exporting your video content. Standard file sizes for a video encoded for web shouldn't need to be more than approximately:

    Video length
    (mins)

    File size
    (MB)

    3 30
    10 100
    60 600

    *using a video encoding rate (bitrate) of 1.2Mbps

    If your video is much larger than the above, we recommend that you re-encode to a smaller bitrate.

    See also:

     

    Return to top ↑

  • How do I access Mediasite?

    Note: Mediasite user accounts are currently only for staff members. Students do not need a user account in order to access content on Mediasite.

    If you have a Mediasite user account, you should see an icon in your Quick Links in Queen's Online, like the one below:

    Mediasite mini logo and title.

    This will take you to your My Mediasite portal.

  • Help! I've moved my video to a shared folder, but no one can watch it.

    Help! I've moved my video to a shared folder, but no one can watch it.

    The most common reasons for a video/presentation not being visible to other people are where:

    • the presentation is set to private instead of viewable (see );
    • the URL (web link) that you have shared with viewers is incorrect (see );
    • security settings are incorrect (for videos in shared folders, these should normally be set to "inherit").

    To set the security settings on a video to inherit from the shared folder:

    1. Go to the details page of the video.
    2. Scroll down to the Security section on the right hand side. Click on the Edit Security button.
    3. On the Security window, tick the box that says "Inherit permissions from parent folder".
    4. Click on the Save button at the top right.

    See also:

     

    Return to top 

Closed Captions

  • About Closed Captions in Mediasite
    The closed captions provided within Mediasite are generated via Automatic Speech Recognition (ASR). Please note that machine-generated captions clearly aren't the same as human transcription, so they need to be revised and edited to ensure they are 100% accurate. This is the responsibility of the video owner.
  • How do I add closed captions in Mediasite?

    Registering for Closed Captions

    This pilot facility for closed captions will be prioritised for Learning and Teaching video content. Make sure you have registered for access to this service via the online form: https://go.qub.ac.uk/signmeup.

    Once the online form has been completed, submitted and reviewed, the team will be in contact to advise that you now have access to the closed captions facility within Mediasite, or that we require some further information.

    Other Video Content

    If you are a current Mediasite user and wish to avail of the closed captions service, but your video content does not fall under the learning and teaching category, we ask that you submit your request for this service via the IT Helpdesk.  Each submission will be considered on an individual basis.  To log a request for consideration please do the following:

    • Visit the IT Helpdesk, log in with your ADS credentials (Staff Number and Password) and click on New Call.
    • Under Call Type, select Services
    • Under Category, select Learning and Teaching
    • Under the generated dropdown, select Mediasite.

    Enabling Closed Captions for your Video:

    • The first step is to ensure that this is the final version of the video you want to submit for closed captioning.
    • Browse to (or search for) your video in MyMediasite.
    • Click on the video thumbnail or title to enter the presentation summary page.
    • Click on Edit Details, at the top right of the page navigation.
    • Browse to the Delivery tab, below the video preview.
    • Select the Audio Transcriptions checkbox.
    • Select Choose a Provider for Captioning.
    • Click on the box titled Select a Captioning Profile. Which will look like this:
     Image of Mediasite Enable Captions Option
    • Click Save.
    • Depending on server load when you make the request, it will take time to create the captions. Under normal conditions, please allow for 24 hours before your captions are ready.

     

    This short video will show you how to enable closed captions:

  • How do I Edit Closed Captions in Mediasite

    Editing Closed Captions in My Mediasite

    Once the submitted video file has been captioned and is available to the end user, the captions will then have to be reviewed by the video owner for accuracy.  This provides the user with the opportunity to review and edit the closed captions directly from My Mediasite.

    The short video below provides an overview of the closed captions editing process: 

    There are multiple functions that can be done within the caption editor in Mediasite. This includes the ability to edit the timing and text, add captions, and do large scale find and replace. Whether you are editing the captions for simple revisions of technical terms or using it to add captions, everything is done within My Mediasite.

    Edit Caption text and timing

    1. Begin playback of the video preview within the caption editor to see the timing of cations along the timeline.
    2. Drag the edge handles of a caption to adjust the timing.
    3. Click a caption along the timeline to select it in the edit pane.
    4. Edit the text as needed in the right-hand column.

    Add Captions

    1. Enter the caption text.
    2. Click Add.
    3. Caption text will be added to the current video position.

    Find and Replace

    1. Select the Replace tab on the edit column of the caption editor
    2. Enter a search term in the Find field.
    3. Click Find to view captions where the term appears.
    4. Enter the replacement term in the Replace field.
    5. Click Replace all to change all instances of the Find term with the Replace term.

    Once all edits are complete within the editor click Save to apply the edited captions to the video.

     

    Remember - Only submit your final video for captioning.

  • How do I grab subtitles from an MS Stream recording?

    Download subtitles or captions

    If you have uploaded a subtitle or caption file, or autogenerated a caption file, you can download the WebVTT file from the Update video details page.

    Video details page

    Update video details

    If you need to make changes to the autogenerated transcript / caption, you can download the caption file and edit it in a text editor of choice before uploading it back to Stream, or you can edit the transcript directly in Microsoft Stream in the transcript window.

    Get just the text from a transcript

    At times you may want to get a copy of a video's transcript without any time codes, metadata, and extra lines.

    ADD MORE INFO?

    Microsoft Stream doesn't have a built in way to do this, but you can download the transcript (as listed above) and use a simple web utility to extract the transcript text from your downloaded VTT file. This web utility allows you to pick VTT files from your computer and get a copy of the text portion of the VTT file containing just the transcript.

    Web utility: Microsoft Stream transcript VTT file cleaner

     

Lecture Capture

  • What equipment do I need to create content/record a lecture?

    What equipment do I need to create content/record a lecture?

    To generate content using Mediasite Desktop Recorder you need:

    • microphone connected to your PC or Mac. This could be connected by USB or by the computer's microphone port.

    For maximum functionality, we recommend additionally:

    • [optional] a webcam (some computers and screens include a built-in camera which would suffice) to record video of yourself;
    • [optional] a second (i.e. extended) computer screen, allowing you to record one screen, while keeping the recording controls accessible on the other.

    For more detailed information, see the  page, or raise a ticket and ask us for help.

    See also:

     

    Return to top ↑

  • How do I go about recording a lecture, seminar or event?

    How do I go about recording a lecture, seminar or event?

    It depends on what you want to record:

    • If you're happy to just record the presenter's voice and an on-screen presentation, use Mediasite Desktop Recorder (see ).
    • If you would like to record video of the presenter while delivering the lecture/seminar/event, and the presenter will be standing/sitting in one place throughout, you might want to think about using Mediasite Desktop Recorder with a webcam (see ).
    • If you would like a more professional recording of a presentation, the Mediasite team can record this for you using a camera and tripod, or larger setups if required. Book us early in the planning process, so that we can ensure availability and equipment requirements. Go to the  page.
    • If you want a more "produced" video, such as promotional material from an event, interviews or other documenary-style content, this is not within the remit of the Mediasite team – speak to our colleagues in . However once completed, the video can be uploaded to Mediasite and treated like any other streaming content.

    You may need permission forms from other speakers if they are included in your lecture.

    You can find the form here. http://go.qub.ac.uk/recording-consent

    Please see this article: Legal Issues

     

    Return to top 

Mediasite Desktop Recorder

  • What is Mediasite Desktop Recorder?

    What is Mediasite Desktop Recorder?

    Mediasite Desktop Recorder (MDR) is an app which can be installed on your computer or tablet, by downloading from My Mediasite. It is also pre-installed on all centrally-bookable teaching room PCs.

    MDR gives staff the ability to generate content on their own computer, with minimal setup and equipment required. These video/audio/slideshow presentations are automatically uploaded to My Mediasite, where the staff member can review the video, manage permissions, make basic edits if required and share with their audience (see ).

    Screenshot of Mediasite Desktop Recorder - front page

     

     

    Return to top 

  • Does slideshow mode record my mouse pointer?

    Does slideshow mode record my mouse pointer?

    Sometimes a presenter may wish to point to particular areas of the screen using the mouse, to focus attention on a particular detail. Mediasite Desktop Recorder's slideshow mode does not record mouse movement, however there are alternatives to perform this functionality namely switching to Mosaic, the new recording.

    spotlight (where the whole screen is darkened except for a "spotlight" over the mouse) provides instant focus on a small area of the screen. Here is an example of a this:

    Example of

    There are a number of ways to achieve this; one tool you could download is available at this website https://sites.google.com/site/boisvertlab/computer-stuff/online-teaching

    However, if you start to use Mediasites new recording Tool MOSAIC, this will record the mouse pointers.

     

    Return to top 

  • Help! Desktop Recorder says "Register to Sign In".

    Help! Desktop Recorder says "Register to Sign In".

    Note: Mediasite Desktop Recorder (MDR) can only be used by a Mediasite user account holder.

    When MDR runs for the first time on a computer, it needs to register with your user account via My Mediasite, the online portal. This ensures that you are authenticated, and that your content is uploaded to the correct folder. If your computer setup changes, or if it is a shared computer which regularly wipes user data (such as on centrally-booked teaching room PCs), this will need to be repeated, but on private computers this should only be required once.

    Assuming you have a Mediasite account, follow the steps in: 

    If MDR is still failing to register you as a user, contact us through the IT Service Desk.

    Return to top 

  • How do I get Mediasite Desktop Recorder?

    How do I get Mediasite Desktop Recorder?

    Mediasite Desktop Recorder (MDR) can be installed on any PC or Mac. It comes installed by default on all podium PCs that are in centrally-bookable teaching rooms.

    To install on your own computer, or a podium PC that is not in a centrally-bookable teaching room, you will need administrator priviliges; if you do not, you will need to either obtain admin privileges, or request that the software be installed by the administrator responsible for the computer.

    Note: As well as QUB computers, the Mediasite licence allows staff members to install MDR on their own computers - so if you often work away from your desk, you could for instance install it on your laptop.

    Obtaining the installer:

    MDR can be downloaded from the My Mediasite portal. On any page within the portal, simply click on the Add Media icon at the top right of the page:

    Step 1

    On the next page, click on the link to download the Mediasite Desktop Recorder. Follow the instructions to download the installer to your computer. You can then run the installer to install Mediasite Desktop Recorder software on your computer.

    Step 2

    Step 3

    Registering MDR:

    When in use, MDR needs to know which Mediasite user is recording content so that when it uploads to the server, it will know to place the content into your folder. So, on first use, it will tell you that you need to register the software from the MyMediasite portal. 

     

    You may be prompted by your browser to open the link using MDR. Agree to this:

    Once completed, you will see your staff number appear at the top left of the Mediasite Desktop Recorder window; this means that the software is registered to your user account. If using a personal computer, you shouldn't need to re-register the software again. If using shared computers such as podium PCs, it is possible that the setting will be wiped by the computer after use; if this is the case, you'll need to register again next time you use the software.

    See also:

     

     

    Return to top ↑

  • Help! Desktop Recorder will not upload my video to the server.

    Help! Desktop Recorder will not upload my video to the server.

    The first thing to check is the top left corner of the Mediasite Desktop Recorder (MDR) window. Does it show your staff number? If it doesn't, this will show the words "Register to Sign In" – see the screenshot below:

    Screenshot of Mediasite Desktop Recorder, where the software is not registered to a user and therefore will not upload presentations.

    If your staff number is not shown, the software is not registered to you as a user. You just need to:

    • go to My Mediasite in your browser
    • click on Add Presentation (top right of page):

    • click on the link that allows you to register Mediasite Desktop Recorder: Its on this page

    You may see a few security messages from your browser, checking that you want to open up the link using Mediasite Desktop Recorder. You can allow these.

    If MDR still fails to upload your presentation, contact us through the IT Service Desk.

    Return to top 

  • How do I add a spotlight to my desktop recordings?

    How do I add a spotlight to my desktop recordings?

    Some recording software, such as Camtasia, and hardware such as the Logitech Spotlight presentation remotes, allow "spotlighting" an area of the screen, to focus the viewer's attention on a detail – as shown in the example below:

    Example of

    Mediasite Desktop Recorder does not include this functionality at present, however there are other ways to achieve this (such as with the Logitech pointers mentioned above). In the absence of a pointer with this function, there are some software packages available.

    We have successfully tested SwordSoft Mousetrack to work with Mediasite Desktop Recorder in both screencast and slideshow modes. It is free to use (with some limitations) and can be installed on your computer by anyone with administrator privileges. Full functionality can be purchased from the website for a small cost. The above screenshot was created using this software.

    To use Swordsoft Mousetrack, install it on your computer, and then open the control panel from the Start menu. Set the following options:

    Screenshot from SwordSoft Mousetrack software, showing how to set up screen spotlighting.

    • Choose a desired keyboard shortcut to toggle spotlight on/off
      (we recommend choosing a key that is not regularly used, such as F1)
    • Uncheck "Show Mouse Click"
    • Uncheck "Show Keystroke"

    Thereafter every time you press F1, you will toggle a spotlight over the mouse pointer.

    NB: Alternatively you can enable the control bar to allow you to toggle the spotlight with your mouse.

    See also:

     

     

    Return to top 

  • Slideshow, screencast, audio and video – what do they mean?

    Slideshow, screencast, audio and video - what do they mean?

    In Mediasite Desktop Recorder, you can produce recordings in the following modes:

    • Audio only
      Mediasite Desktop Recorder button - record audio only
      Records only the feed from your microphone. This could be used to create podcasts.
    • Slideshow & Audio ** preferred format
      Mediasite Desktop Recorder button - record slideshow + audio
      Records audio from your microphone, as well as an area of your screen (taken as a series of static images). This is ideal for a PowerPoint presentation, but can also be used for any situation that doesn't involve on-screen video content.
      When uploaded to the server, any text in the screen images is automatically made searchable, which adds functionality and accessibility for viewers.
    • Screencast & Audio
      Mediasite Desktop Recorder button - record screencast + audio
      This is similar to Slideshow & Audio, however instead of taking static images, your screen is recorded as a continuous video. This should only be used if you have video content in your presentation, as it provides less functionality to the viewer than Slideshow & Audio.
    • Video only
      Mediasite Desktop Recorder button - record video only
      Records only a camera feed, e.g. from your webcam, and audio from your microphone.
    • Slideshow & Video ** preferred format
      Mediasite Desktop Recorder button - record slideshow + video
      Records a camera feed, e.g. from your webcam, and audio from your microphone as you deliver the presentation, as well as a series of static images from your screen.
      When uploaded to the server, any text in the screen images is automatically made searchable, which adds functionality and accessibility for viewers.
    • Screencast & Video
      Mediasite Desktop Recorder button - record screencast + video
      This is similar to Slideshow & Video, however instead of taking static images, your screen is recorded as a continuous video. This should only be used if your presentation contains video content, as it offers fewer features to the viewer than Slideshow & Video.

    See also:

     

     

    Return to top 

  • Help! Desktop Recorder will not upload my video to the server.

    Help! Desktop Recorder will not upload my video to the server.

    The first thing to check is the top left corner of the Mediasite Desktop Recorder (MDR) window. Does it show your staff number? If it doesn't, this will show the words "Register to Sign In" – see the screenshot below:

    Screenshot of Mediasite Desktop Recorder, where the software is not registered to a user and therefore will not upload presentations.

    If your staff number is not shown, the software is not registered to you as a user. You just need to:

    • go to My Mediasite in your browser
    • click on Add Media (top right of page):
      Add Media button
    • click on the link that allows you to register Mediasite Desktop Recorder:
      Button for registering Mediasite Desktop Recorder

    You may see a few security messages from your browser, checking that you want to open up the link using Mediasite Desktop Recorder. You can allow these.

    If MDR still fails to upload your presentation, contact us through the IT Service Desk.

    Return to top 

Known Issues - Common Problems

  • Why when working with Stream is the audio high pitched?

    Without going into too much technical detail, MS Stream converts downloads to

    8 Frames a second (Video) at 52 kps, 16 Khz (sound).

    See this image below from an MS Stream recording, and note the numbers in the two key areas below.

    • In Frame rate - this is how often a picture or frame is displayed per second on your screen), more frames per second = smooth video.
    • In Audio rate - let's look at the sample rates here. Audio sample rate 16khz is the number of times per second your audio is sampled at, or how many times a second it measures what the note of the sound is, higher sample rates, smooth clear sound 'less jumpy' as it moves through the pitch if our voices, or otherwise sounds like the Cher auto-tune classic "Do you believe in love" . Bit rate is the amount of information stored about that sound, this gives the sound a rich warm feeling, vs a tin-y sound.

    Image1- Stream 

     

    Let's compare that to 'normal video', which is around 25 frames a second for video (like you see in films / cinema) with audio above that around 128kps (cd quality warm sound) and 44khz samples (less jumpy in the changes in notes). 

    Image2 - Normal Video

     

    What does all this mean?

    Well if you convert from Mediasite > Stream, you get a much-reduced video experience (as it squeezes the file) and these extra frames and audio are dropped (lost) in the reduction of the video itself. They can't be gotten back, they are gone.

    If you then try to move from that highly squeezed version of your recording back into Mediasite (which has a base set for quality) well the MS Stream version doesn't meet that baseline, so you may note the sound is "sped up" making you sound like a chipmunk or a smurf!

    This in effect is Mediasite taking the small rubbishy version of the audio and trying to get it to its base quality setting, by playing it back at the expected speed of 100 kps 48 Khz, which is double or more the speed of the MS Teams recoding. We cant fix this, unfortunately, the extra detail it needs to playback smoothly is missing due to the MS Stream compression.

    Wait! I need it for subtitles!

    You can download the subtitles from the MS Stream version, and attach these to the edited version of the Mediasite video, you don't need to download from MS Stream and then re-upload again to Mediasite. Just leave the video on Mediasite, and take only the subtitles from the MS Stream version. 

    Apart from that you cannot mix between the two platforms, as the MS Stream version of video delivery serves a reduced version of that video.

    How do I get just the subtitles from the MS Stream Version?

    Follow this link to our FAQ on the matter to learn more.

  • Help! When trying to watch my video, viewers are getting an error message.

    Help! When trying to watch my video, viewers are getting an error message.

    The two most likely errors are:

    Error summary: You are not authorized to view the requested content

    • This appears when the security settings are not correct on the video (see )

     

     Error: You currently don't have access to this application. Please contact your system administrator if you believe this is an error.

    • This appears when the URL (web link) provided to users is incorrect.

    The URL, or web address, that you share with your viewers is a direct link to view the video. It should look like:

    https://mediasite.qub.ac.uk/Mediasite/Play/[ID number]

    If it does not look like the above link, it is incorrect. For instance, you might have mistakenly copied the My Mediasite URL from your browser address bar. This would only send a viewer to the editing/details page for the video, and is inaccessible to anyone without a Mediasite user account.

    The correct link can be obtained from My Mediasite by doing the following:

    • Go to the details page of the video in question;
    • Go to the Share section on the right hand side;
    • Click on the Share Presentation button:
      Popup window with options to share Mediasite presentation.
    • Beside the Quick Link field, click on the Copy button.

    The link can then be pasted into an email, a website, or whatever media you are using to propogate the video.

    Return to top ↑

  • What are shared folders?

    What are shared folders?

    As a Mediasite user, you have your own drafts folder. Any content you create using Mediasite Desktop Recorder or upload to My Mediasite will be placed here. The drafts folder is private, and any content residing in it will be inaccessible to other users, unless you manually change security settings on each video.

    To make it easier to set permissions on video content, and to provide central locations for content to be managed (such as for an individual teaching module), we provide shared folders. These are set up with the permissions required for the right people (e.g. only students and staff) to be able to view the content within. By moving your content to one of these shared folders and ensuring that the security permissions are "inherited" from the shared folder, you can easily:

    • Make your content accessible to the right people;
    • Keep track of and manage your content, e.g. teaching materials for different modules;
    • Collaborate with other staff, where they have been given editor access to the same folders.

    Shared folders can be created on request by the Mediasite admin team. To request access to an existing shared folder or to request the creation of new folders, file a ticket using the IT Service Desk. Make sure to provide your specific requirements, e.g.:

    Folder for module ABC9999 in the School of EEECS

    Viewing access: students and staff only

    Editing access: myself, Joe Bloggs and Jane Doe.

     

    you can PIN at shared folder to your main window, by clicking on the STAR icon.

     

     

    Return to top 

Legal Issues

  • Can I upload copyrighted content to Mediasite?

    Can I upload copyrighted content to Mediasite?

    No. Unless:

    • this material is covered by (and used within the restrictions of) the university's Educational Recording Agency (ERA) licence (see Broadcast Content for Education)

    or

    • express, written, signed permission has been obtained from the copyright owner and passed to the Mediasite team. This must include:
      • details of the specific content being uploaded;
      • allowed usage of the material.

    Copyright is an important issue. The term 'educational use' unfortunately is not a license to use any content you like, and while some content may be available for review and critique purposes, is by no means a catch-all solution. This applies to many kinds of media, including still images, video footage and audio recordings.

    If you need to find content for use in your presentations that can be used legally and featured in recorded videos on Mediasite (or elsewhere), a wealth of media can be found online under the Creative Commons (CC) agreements. Still images, for instance, can be found through the Creative Commons image serach, as well as Google's advanced image searchFlickr and many other sources that categorise media by their CC agreements. It is worth noting that some agreements require you to attribute the content to its original creator, which can be done easily and discreetly in your presentation, and is generally good practice anyway.

    If wish to use existing media such as infographics, diagrams, music, video etc. that are not published under CC agreements, quite often a simple email to the owner, seeking permission for their use, may be all that is required.

    If you have any queries, contact the  team.

    See also:

    British Universities Film and Video Council runs courses on this area

    Quick guide: Intellectual property rights in a digital world (Jisc)

    Return to top 

  • Do I need permission to record other people?

    Do I need permission to record other people?

    The short answer is yes, you do. To obtain proof of this permission, get the participants in the recording to sign a release form.

    This is available here (click): 

    In more detail:

    • If you record only yourself, and only content that you have created (i.e. your presentation contains no copyrighted content) you do not need to sign a release form.
    • If a member of staff is recorded while in the course of their duties (i.e. teaching), permission is not specifically required as the content they create is owned by the university as standard educational practice. However it doesn't hurt to obtain a release form if uncertain.
    • In all other situations, such as students, visiting lecturers/business people, or where a presentation is to include copyrighted material, a release form is required.

    Groups of people / audiences:

    • It is best to avoid filming groups of people, as it can be difficult to obtain permission from them. However, where people may be caught on camera, such as in an audience at a filmed event, at minimum it should be made clear to all people present that the event is being filmed, and that if they have an objection to being on film they should make themselves known to the person in charge of filming.

    If you have any legal queries regarding content, contact the  team.

    See also:

     

    Jisc (formerly the Joint Information Systems Committee) has produced this detailed guidance: Recording lectures: legal considerations

    Return to top 

  • What if the presentation includes footage of people, or copyrighted material?

    What if the presentation includes footage of people, or copyrighted material?

    It is up to the presenter to ensure that they have written permission from:

    • any people whose images are included in a presentation;
      (see )
    • the copyright holder of any intellectual property, such as film/TV clips they have used in the presentation.
      (see )

    It is up to the person recording to ensure that the presenter has signed a release form which outlines where permission has not been obtained for copying and showing the recorded presentation elsewhere. This is available from .

    In some cases, permission may only have been obtained for a closed group of people to be able to watch the presentation after recording – in which case, the presentation will require specific security settings on the Mediasite server. File a ticket on the IT Service Desk if you need support with this.

    If permission has not been obtained for the above, or if there is any uncertainty, edit out or add a watermark to obscure the sections in question, using the My Mediasite web video editor.

    Return to top 

Mediator

  • What happened to Mediator?

    What happened to Mediator?

    Mediator logo

    Mediator was formerly Queen's University's video streaming server, and the predecessor to the current Mediasite service. The Mediasite server was introduced in 2015, and Mediator was eventually decommissioned in 2018.

    Any files still on the Mediator system were backed up by the Video Production team before decommissioning. If you have videos/media that were on the Mediator server and need to be retrieved, contact .

    Return to top ↑

Virtual Learning Environments

  • How can I add Mediasite content to Canvas?

    How can I add Mediasite content to Canvas?

    Canvas is the new virtual learning environment (VLE) for Queen's. Mediasite is integrated into Canvas, so you can manage your Mediasite content and add videos to your courses without leaving the Canvas interface. It also has the benefit of not using up your limited storage space on the Canvas server.

    Using the Tools Option at the TOP of the new style canvas editor, look for the Mediasite App (see below)

    Embed Canvas Gif

    Once you have this a larger window will open, allowing you to pick your Video.

     

    Embed Canvas - Full GIF

    If you then search for/select your video presentation from the following popup window and insert by selecting "player only", this will embed a copy of the player for your students to press to watch the content. The other options include linking to the video.

     

    Result: 

    How to player looks in Canvas


    It will be inserted into your Canvas page and students won't be prompted to log in to watch it.


     

    For instructions on how to use Mediasite within Canvas, see the Mediasite in Canvas Guide on the Canvas team's blog.

    We also have a course that you can access here which further covers other features.

    https://learn.mediasite.com/course/using-mediasite-with-your-canvas-lms/

     

    Return to top 

  • How to Add MyMediasite to your Canvas Course Navigation.

    Note: Staff must have an existing Mediasite account and have attended the course to use these features correctly. You can sign up for a Mediasite account at the URL below if you need this activated:

    https://go.qub.ac.uk/signmeup

    MyMediasite gives staff full access to Mediasite and its functionality from within Canvas. For instance, you can record content directly from within the Canvas application via MyMediasite.

    1. Navigate to a course on which you want to enable MyMediasite.

    2. Select Settings, then the Navigation tab.

    3. Select MyMediasite, drag this to where you want it to appear in the Course Navigation and select Save.

     

     

    This will now display a MyMediasite link in the Course Navigation to all staff with access to the module and will automatically link to the user’s Mediasite account (if they have one), allowing Mediasite to be accessed through the Canvas course.

    If the staff member does not have a Mediasite account, they will receive a message indicating that they are not registered