Skip to Content


Help! Desktop Recorder says "Register to Sign In".

Help! Desktop Recorder says "Register to Sign In".

Note: Mediasite Desktop Recorder (MDR) can only be used by a Mediasite user account holder.

When MDR runs for the first time on a computer, it needs to register with your user account via My Mediasite, the online portal. This ensures that you are authenticated, and that your content is uploaded to the correct folder. If your computer setup changes, or if it is a shared computer which regularly wipes user data (such as on centrally-booked teaching room PCs), this will need to be repeated, but on private computers this should only be required once.

Assuming you have a Mediasite account, follow the steps in: 

If MDR is still failing to register you as a user, contact us through the IT Service Desk.

Return to top 

  • Last updated

  • Category

    IT Support
  • Service Area