Help! Desktop Recorder will not upload my video to the server.

The first thing to check is the top left corner of the Mediasite Desktop Recorder (MDR) window. Does it show your staff number? If it doesn't, this will show the words "Register to Sign In" – see the screenshot below:

If your staff number is not shown, the software is not registered to you as a user. You just need to:

• go to My Mediasite in your browser
• click on Add Media (top right of page):
  
  
• click on the link that allows you to register Mediasite Desktop Recorder:
  
  

You may see a few security messages from your browser, checking that you want to open up the link using Mediasite Desktop Recorder. You can allow these.

If MDR still fails to upload your presentation, contact us through the IT Service Desk.

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