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Help! My video has uploaded, but it is taking a very long time to process.

Help! My video has uploaded, but it is taking a very long time to process.

The Mediasite service processes videos in the order in which they are received. So, if you happen to be uploading content at the same time as a lot of other people, then you may have to wait longer than you would expect. We recommend that users bear this in mind when working to time constraints.

However, there are ways that you can speed up processing time:

  • Use Mediasite Desktop Recorder to create your content.
    Content created using Mediasite Desktop Recorder is geared directly to the Mediasite system and provides far quicker processing time that videos created on other sources and uploaded to Mediasite.
  • Use Slideshow recording instead of Screencast (see )
  • For videos created elsewhere - stick to the following encoding settings:
    • MPEG-4 (.MP4) file format
    • H.264 video encoding
    • AAC audio encoding
    • Constant frame rate
    • Keyframe interval of 6 seconds or less
    • Mono or Stereo audio (more than 2 channels are not supported)
    • Up to 3 megabits-per-second (Mbps) quality/bitrate

If the above approaches have not been adhered to, then normal processing time can be a little longer than real-time; i.e. a 45 min video could take an hour, even without a queue of videos.

If you have waited for longer than this and the video is still marked as "processing", file a ticket on the IT Service Desk and we will investigate this for you.

See also:


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