Help! When trying to watch my video, viewers are getting an error message.

The two most likely errors are:

• This appears when the security settings are not correct on the video (see )

• This appears when the URL (web link) provided to users is incorrect.

The URL, or web address, that you share with your viewers is a direct link to view the video. It should look like:

https://mediasite.qub.ac.uk/Mediasite/Play/[ID number]

If it does not look like the above link, it is incorrect. For instance, you might have mistakenly copied the My Mediasite URL from your browser address bar. This would only send a viewer to the editing/details page for the video, and is inaccessible to anyone without a Mediasite user account.

The correct link can be obtained from My Mediasite by doing the following:

• Go to the details page of the video in question;
• Go to the Share section on the right hand side;
• Click on the Share Presentation button:
  
• Beside the Quick Link field, click on the Copy button.

The link can then be pasted into an email, a website, or whatever media you are using to propogate the video.

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