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How do I reset my Cache, and clear cookie issues.

How cache & cookies work

  • Cookies are files created by sites you visit. They make your online experience easier by saving browsing data, sometimes after an upgrade to Mediasite or a change to one of the many QUB systems, having old cache and cookies can cause issues.
  • The cache remembers parts of pages, like images, to help them open faster during your next visit, this however may cause issues on some occasions.

What happens after you clear this info?

After you clear cache and cookies:

  • Some settings on sites get deleted. For example, if you were signed in, you’ll need to sign in again.
  • Some sites can seem slower because content, like images, needs to load again, however this will speed up after the first load.
  • The issues with your service should be resolved!

Jump to instructions about your particular browser.




In Chrome - Clear the cache

  1. On your computer, open Chrome.
  2. At the top right, click More More.
  3. Click More tools and then Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.

Learn how to change more cookie settings in Chrome. For example, you can delete cookies for a specific site (like Mediasite or Canvas).

 FireFox - Clear the cache

The Firefox cache temporarily stores images, scripts, and other parts of websites you visit in order to speed up your browsing experience. To clear your history (cookies, browsing history, cache, etc.) all at once, see Delete browsing, search and download history on Firefox.

  1. Click the menu button Fx57Menu and select Options.
  2. Select the Privacy & Security panel.
  3. In the Cookies and Site Data section, click Clear Data.
  4. Remove the check mark in front of Cookies and Site Data.
  5. With Cached Web Content check marked, click the Clear button.
  6. Close the about:preferences page. Any changes you've made will automatically be saved.
Tip: Here's another way to clear the Firefox cache:
Click the Library button 57 library icon , click History and click Clear Recent History.
Next to Time range to clear, choose Everything from the drop-down menu, select Cache in the items list, make sure other items you want to keep are not selected and then click the OK button. See this article for details.

Safari - Clear the cache

Step 1

Click on the Safari drop-down menu and select Preferences.

Step 2

Click the Advanced tab. Select the Show Develop menu in menu bar checkbox and close the Preferences window.

Step 3

Select the Develop drop-down menu. Click Empty Cache

Step 4

Note: You may want to also clear your browser history. Select the History drop-down, then Clear History.

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