Our Commitment to You
The Library aims to provide resources, services and expertise which will support all of our customers in pursuit of their learning and research. To this end we have prepared a number of documents will demonstrate our commitment to delivering high quality and excellent services to our customers.
The Customer Charter details our responsibility to our customers and what you can expect from us and our services. It also establishes what we ask from our customers in return to help us to achieve these aims.
Each research area has a Library Representative. The role of the Library Representative is to liaise with the Library on matters such as training, new research requirements, initiatives with library resource implications and problems encountered by staff.
Library Representatives also assist the library staff in the dissemination of information on changes to Library procedures, new services, Inter-Library loan vouchers etc.
The Standards of Service 2019-20 outline our commitment to ensuring a consistent and excellent delivery of service across the Library.
The Annual Report for the Contract Monitoring Group 2018-19 provides an update on the service provision and developments in the AFBI Library Service during the last reporting year. The terms of reference for the Contract Monitoring Group are available here.
The AFBI Library relies on the feedback of our customers to help future decision making and improvements. Each year we seek feedback through a survey on a particular aspect of the library service.