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Library Charter

We will:

  • Provide a helpful and friendly service
  • Treat you with respect and courtesy and embrace and value diversity
  • Provide you with appropriate information resources and a comfortable study environment
  • Provide you with relevant training and appropriate assistance
  • Actively seek your views and opinions and respond promptly to your comments and complaints
  • Publicise our range of services, and send you timely notifications and reminders
  • Keep your personal details secure in accordance with Data Protection legislation

To help us achieve this we ask you to:

  • Treat library staff and other customers with politeness and consideration
  • Contribute to maintaining an environment conducive to learning and research
  • Treat the Library’s resources with care and respect
  • Carry your staff/student/library/visitor card when you visit the Library (cards are not transferable)
  • Observe the Library’s policies and regulations
  • Give us feedback so that we can improve our service to you

Thank you for working with us to help provide the best service possible

January 2024