General Information
Below you will find answers to frequently asked questions about enrolment, fees and concessions, over-subscribed and cancelled courses, our refund policy, substitution of tutors, facilities for disabled students, parking and access to the library.
If you have an additional question, please contact us via this short form.
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How do I enrol?
Online
You can enrol online for all of our courses. A secure online enrolment form is available. Payment by credit or debit card is included as part of the enrolment process.
By post
Students should complete the enrolment form in the centre of the brochure and can pay by cheque. If students are enrolling by post for more than one course then separate enrolment forms and cheques are needed for each course.
PLEASE NOTE:
With regret we are not be able to accept telephone or cash enrolments.
Confirmation of Enrolment
If you enrol by post a receipt will be sent out to you in the post. If you have enrolled online, a confirmation of enrolment will be sent to your email address. The Confirmation of Enrolment is your only acknowledgement of enrolment. If you enrol by telephone or post and have not received your Confirmation of Enrolment within ten days then please let us know.
- Who comes to the Open Learning Programme? Is there an age limit?
Anyone over the age of 18 – there is no upper age limit.
Students who want to learn something new – from local history to creative writing, languages to literature. We offer a great range and breadth of courses.
Students who want to learn a subject to enhance their current employment.
- How much do Open Learning courses at Queen's cost?
The information about each course gives details of the fee that must be paid. For many courses, concessionary fee is also given. The concession is available for those who are in receipt of State Benefits (including pensions), or are full-time students, or are members of University staff holding a valid staff card. (Please note that concessions cannot be claimed retrospectively.)
- What happens if my course is over-subscribed or cancelled?
Unfortunately, we are unable to run courses that are under-subscribed so all our courses are offered subject to a certain minimum enrolment (usually 12 students). Occasionally we are forced to cancel a course. If this happens we shall let you know as soon as we can and refund your enrolment fee.
Early Bird - We make the decision on whether or not to run a course seven days before the course start date based on whether we have reached the minimum number of enrolments. So please help us to help you! If we receive your booking at least seven days in advance of the course start date you will help us to ensure that courses are not cancelled.
Be an early bird and enrol well in advance!
This year we will have a very strict deadline for enrolment of one week before the class is due to start. It is with regret that once the class is closed we will not be able to take any further enrolments.
When a class is cancelled, it will no longer appear in the online enrolment site.
- What is the refund policy?
We regret that fees cannot be refunded except when a course does not run or if your application is rejected because the course is full. The University is unable to refund fees when, for whatever reason, the student fails to attend.
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Substitution of tutors
The University reserves the right to substitute tutors teaching certain classes if necessary.
- What is the Exclusion Policy?
The University, via the Open Learning Programme Co-ordinator, reserves the right to exclude any student from its Open Learning courses for behaviour which: (1) is abusive or threatening to other course participants or University staff and/or (2) disrupts the learning of other participants and/or (3) damages or misuses University equipment or property.
- Do you cater to disabled students?
We welcome applications from people with disabilities and we will do our best to ensure that your individual requirements are met so you can get the most from your course. In order for the University to address your support needs and in order to comply with the University's Health and Safety Regulations, all students who may require assistance will need to enrol at least 3 weeks before the start of the course.
Students will need to complete a short questionnaire before they enrol and return that to the Open Learning Office. You can complete the form online (Support Needs Form) or it can be downloaded and printed Download Support Needs Form. Any student who would like further information should contact the Disability Office, Dr Cathal McManus openlearning@qub.ac.uk
- Is there parking?
We regret that there is no parking within the University precinct for students attending day-time classes. For evening classes, limited parking is available from 4.00 pm on the main site.
- How can I get access to the library?
You can qualify for a library card if you enrol for a 20-week course or 2 x 10-week courses (one in the Autumn and one in the New Year) by the end of October. Please contact the office on 028 9097 3323 to request a library card.
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I am nervous about re-entering education. Are the classes very formal or academic and do I need qualifications to take them?
Don’t be nervous – our courses are delivered in an informal and relaxed manner.
Students do not need to have previous experience or qualifications. With the many coffee shops in the surrounding area, you can get to know other people over a coffee, a cup of tea or lunch.
- I am retired/unemployed/working/busy during the week. What can you offer me?
We have a time to suit everyone. We offer a range of courses during the day, evening and at weekends.
- I am an International Student, new to Belfast. Are there courses for me?
Yes, come along to meet new people and learn something fun. Everyone is very friendly and welcoming.
