Information Technology, Analytics and Operations
The Department of Information Technology, Analytics, & Operations (ITAO) brings together expertise in data science, business analytics, digital innovations, and operations and supply chain management.
We conduct industry-relevant research and help organisations generate business value from digital technologies, make better data-informed decisions, create environmentally sustainable operations, and develop effective supply chain solutions.
We provide excellent research-led teaching to undergraduates, postgraduates and working professionals. Our teaching portfolio covers the application of analytics in core business functions such as marketing and human resources, as well as the development and application of technical skills such as advanced analytics and machine learning and data management.
- Head of Department of Information Technology, Analytics, & Operations Group (ITAO): Dr Sinéad Roden
- MSc Management Programme Director: Dr Niladri Palit
- MSc Business Analytics Programme Director: Dr Byron Graham
- MSc AI in Business Programme Director: Dr Charles Vincent
- MSc Digital Business Programme Director: Professor Rohit Nishant
Queen's Business School has specific expertise in the growing fields of data, analytics, and AI - including cutting-edge academic research expertise, advisory roles and applied practical project experience, and education through our MSc Business Analytics.
The QBS Analytics Lab supports SMEs, government agencies, and social enterprises to leverage business data and analytics to drive innovation, address challenges, and enhance decision making.
Academics within the Department of ITAO contribute regularly to peer-reviewed international conferences and have published original research in competitive scholarly journals including Information Systems Research, Production and Operations Management, Omega, European Journal of Operational Research and the British Journal of Management.
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An active community of doctoral students are exploring data science, business analytics, digital innovations, and operations and supply chain management in the Department of ITAO. PhD students benefit from attending courses and tailor-made reading groups, and have access to the School's seminar series, which attracts leading global academics.
Vikram Ramakrishnan is in the final year of his PhD researching the use of advanced analytics to facilitate Industrial Symbiosis in Agri-food networks.
Latest Publications
AI’s energy appetite—challenges and opportunities ahead and ethical implications
- Rohit Nishant
- Shweta Singh
Issues and opinions: creative construction and technoficing for a sustainable future
14 December 2025Advancements in Artificial Intelligence-based prescriptive and cognitive analytics for business performance: a special issue editorial
- Charles Vincent
- Ali Emrouznejad
- Werner H. Kunz
A hybrid Fermatean Fuzzy approach based on a novel score function for solid waste management
- Palash Dutta
- Alakananda Konwar
- Rajnish Kumar
- Niladri Palit
Taking things out of context: a configuration analysis of the persuasiveness of digital technologies for sustainability across work-home boundaries
- Jacqueline Corbett
- Rohit Nishant
- Sarah Cherki El Idrissi
- Alexander Q. H. Chung