Finding a new home in a new city can be daunting! So, what do we offer our students that gives you peace of mind that they are safe, and have the best student experience from day one?

• An all-inclusive package, with affordable options that include the following:
  • Water, heating and electricity;
  • High speed (250MB) Wi-Fi and wired internet supported by a 24 hour helpdesk;
  • Contents insurance;
  • Safety Team available 24/7
  • Customer Service Support 24/7
  • Cleaning of communal areas (during core teaching periods);
  • Online repair and maintenance service 24/7;
  • Television (including licence) in kitchen/common rooms;
  • Pastoral support, trips and events;
  • Parcel post system
  • Access to a gym at Elms BT1 and off-peak membership to the Physical Education Centre at Queen’s to support student well-being;
  • Rooms available for private and group study or society meetings;
  • Student lounge with games tables and free tea and coffee.

• Other services and facilities:
  • Laundry provision across all locations (additional charge);
  • Room cleaning service (available upon request);
  • Student Lounge with computer access and printing facilities;
  • 24 hour study spaces.

• Lifestyle room options available – No Alcohol, Quiet Living and Single Gender.
• Student focused pastoral support via the Residential Life Co-Ordinators and Residential Assistants, seven days per week, with additional Student Wellbeing and Students’ Union initiatives to support wellbeing and mental health issues.
• We are registered with The Student Accommodation code and committed to ensuring high standards of accommodation.

Online accommodation applications and more information can be accessed via the ‘How to Apply’ section of the website. You can also apply directly here. 

A Queen’s Accommodation bursary fund is designed to provide financial help to Northern Ireland students attending Queen’s who are from lower household income backgrounds (under £25,000 per annum). The scheme will support students in the next academic year, providing financial assistance towards the cost of their accommodation in Queen’s Accommodation and its nominated partners (in 2025-26 these are: Student Roost Swanston House and Mezzino Bradbury Place & Aster House).

Eligibility

To be included in the bursary scheme, NI students must be eligible for Student Loans Company funding (Student Finance NI). There will be two thresholds for the bursary based on household income (HHI) as provided via Student Finance NI:-

• HHI of less than £25,000; Accommodation bursary payment £750.
• HHI of less than £19,204; Accommodation bursary payment £1,250.

Application

An application for the bursary is not required; students will be informed of the bursary payment based on the data provided to Queen’s via Student Finance NI and this will be communicated at the same time of them being sent an accommodation offer.

The bursary is part of a wider University programme of assistance including the Student Support Fund and the University Financial Assistance Fund, both of which support to students facing financial difficulties whilst studying.  

Failure to pay accommodation fees

The University has a robust debt management procedure in place which outlines the steps that will be taken by the Residential Fees and Accommodation Team when payments are outstanding / overdue.  For a detailed explanation of this procedure please click here.

Homesickness is a natural feeling that many students experience.  To help them get settled, our Residential Life Team is available to give advice, mediate, deal with emergencies or just offer time for a friendly chat.

Queen’s offers a range of free and confidential well-being services. They provide students with information, practical and therapeutic support to help them manage any difficulties they are experiencing.

We want to hear from you if you have any questions, concerns or complaints.

Customer Services:  accommodationfeedback@qub.ac.uk 

For any general enquires or questions about our facilities and services: accommodation@qub.ac.uk 

Residential Life team

If you are concerned about your child's/student's welfare, wellbeing or support.

• 028 9097 4718
• rlcbt9@qub.ac.uk / rlcbt1-2@qub.ac.uk

The Accommodation Office

For everything related to the allocation of accommodation or rooms

• 028 9097 4403
• allocations@qub.ac.uk

Contents insurance cover provided by UK & Ireland Insurance Services (Online) Limited, is included as part of the accommodation fees. Further information on the policy can be found on their website.  Details of what is covered in the policy can be found in our Policies and Documents section.

If a student plans to have a television in their room, or watch live or catch-up TV online, they will need a TV license.  For further information visit University students and the TV Licence - TV Licensing

Safety and security are a key priority for us and we have a wide range of measures in place. These include 24/7 safety teams based in Elms BT9, Elms BT1, Elms BT2 and Queen's Houses are monitored by Queen's Security based at the main University campus.  There is CCTV and regular patrols by the Safety Teams across all our accommodation.

It's normal for students to get caught up in their new, exciting lifestyle, but if you're worried then you can contact the Residential Life team to just ask them to check in.

Letters or care packages are a nice way of doing it which you can send directly to them at their accommodation. Simply mark the mail clearly with your name, student number, building, floor and room number.